Northfields Surgery - Ratings and reviews
Reviews
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Review titled Doctors & Nurses are good but Reception & Admin is poor.
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
The doctors & nurses at Northfields are always supportive and welcoming, however the reception team can often be overheard speaking unprofessionally about a number of patients. The fact that the practice's eConsult can reach capacity before midday is absurd. Processes need to be put in place to allow more eConsults per day and prioritise patients in order of need, not a blank 'computer says no approach' which is the case at present.
Visited August 2023
Northfields Surgery has not yet replied.
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Review titled Very prompt response
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
I had a suspected virus infections and asked to speak to a Doctor. I got a phone within an hour or so, a prescription for COPD Rescue Pack immediately. A week later my wife was unwell and had picked up the virus from me. We decided to take COVID tests and both were positive. I went to the surgery for immediate advice and was seen straight away. Doctor was very sympathetic and gave good advice and arranged a Hub Doctor to call the next morning. The surgery has improved considerably in last year!
Visited July 2023
Northfields Surgery has not yet replied.
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Review titled Excellent referral
Rated 3 stars out of 5
by Anonymous - Posted on 13 July 2023
I had a phone call from the GP on Friday saying she would refer me to a clinic. I received the link details on Monday 10th July and was able to book the appointment for Monday 17th July. Very pleased.
Visited July 2023
Northfields Surgery has not yet replied.
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Review titled Reception improved but not enough.
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
Today my internet wasn’t working. I needed to follow up with my doctor about an issue. I was walking by and decided to stop in. I have used the website for everything to minimise interaction because of the attitude. On the website it says you can call or walk in if you’re unable to use email or ect. Its extremely difficult to get a call answered. So, as I said I was passing by and went in for help. I apologised profusely for asking for help and explained my internet was down and the receptionist told me I could use the internet at a cafe. I am repulsed. I. Was so irritated I left to cool off.
Visited June 2023
Northfields Surgery has not yet replied.
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Review titled Exceptional assessment and referrals
Rated 5 stars out of 5
by John howley - Posted on 15 August 2023
Rapid assessment and very responsive reaction to referrals for two concerning issues. Procedures already largely completed within 2 months. Very grateful
Visited June 2023
Northfields Surgery has not yet replied.
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Review titled Great nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 May 2023
On time appointment Skilled nurse for timed appointment Friendly and efficient Reassuring and skilled
Visited May 2023
Northfields Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Susie Worthington - Posted on 28 April 2023
Quick appointments, helpful staff. I needed a blood test and one was arranged for a Saturday. The results were back within 24 hours, further appointments all really efficient and Dr couldn’t do enough for me.
Visited April 2023
Northfields Surgery has not yet replied.
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Wanted to make a appointment yet again they said a doctor may call me back.? I asked that I did not want them to call me due to family in the home hearing me having to explain my problem. They said that's the only way they do it and I needed to tell the staff my health problem. When I said I need to see only the doctors regarding my problem to explain they said they could not do that ubless i told them.
Visited January 2023
Northfields Surgery has not yet replied.
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Review titled Good GP Surgery
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2022
I have received a prompt and responsive service from the GPs on the telephone and I have been asked to come in to be examined and for tests when appropriate. When I have telephoned the phone has been answered and my experience of the reception staff is that they have been polite and kind. I have also found the nurses kind and professional. I have not had to wait a long time to be contacted or to be given an appointment.
Visited November 2022
Northfields Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
I have been with this practice for nearly 20 years and think the doctors, nurses and reception staff are always very professional. I understand there is a backlog of patients now wanting to access NHS services via their GPs and this must be putting a huge strain on staff. Despite this they are always very polite when I visit - I have never experienced any rudeness from the reception staff.
Visited September 2022
Northfields Surgery has not yet replied.