Northdown Surgery - Ratings and reviews
Reviews
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Terrible serive and level of care!! Received a message a week ago from the surgery to get an appointment regarding my results. Since then i've now rung them twice (30+ minute calls) "all appointments have gone" Been in the surgery 3 times was told "all the appointments have gone" and on the 3rd time, You cant come in to book an appointment you should do it on the phone, but was told to ring them after the bank holiday as they will have 1 and only 1 appointment available for the doctor i need to see. Phoned today, 17th in the queue, what a surpise all the appointments have gone. So i guess i give up now as im wasting my time trying and put my life in their hands.
Visited April 2023
Review titled Northdown Surgery
Replied on 13 April 2023
Dear patient, Thank you for your feedback, I was sorry to hear of your experience. If you would like to discuss this in more detail please do contact me directly louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Chronic pain not taken seriously and no apts!
Rated 1 star out of 5
by Jacqueline Ventham - Posted on 17 January 2023
I saw the GP end of last year about chronic and severe lower back pain that has been getting gradually worse over the last couple of years. I asked for an xray as it does not feel muscular. Refered for physio, who said I should take up pilates!! I am not lazy or inactive and have been made to fele like this pain is my fault. The physio said it is probably due to damage from an old injury and if I had an xray or MRI it would probably just show more issues than expected and lead to further treatments. Isn't that the point? I am now finding it impossible to get an apt to see GP to ask again for an xray. Meanwhile i'm in a lot of pain, all of the time, and pilates is not going to help. I expect this pain to be taken seriously and be written off as back pain due to inactivity when it is clearly the other way around. I will try again to call through and get an apt but I am not hopeful that my back will ever be properly looked at or treated. This is not good enough.
Visited January 2023
Review titled Northdown Surgery
Replied on 18 January 2023
Dear Ms Ventham, Thank you for your feedback. I am sorry to hear of your experience. If you would like to discuss this in more detail please do contact me at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled Very disappointed in the care received!
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
I saw a Dr here in November. Basically I wanted some counselling as I'd been going through a lot lately with personal problems. The Dr said I'd be referred for counselling in November. Went in today to chase it up, 13th of January 2023 a referral still hasn't been made by the Doctor, you would think mental health would be important. My partner also had to chase up today her referral for autism diagnosis from May, we handed the Doctor the Forms we was asked to fill out back in May. January 2023 they are still on the Doctors desk and haven't even been sent off. Disappointing service!
Visited January 2023
Review titled Northdown Surgery
Replied on 18 January 2023
Dear Patient, Thank you for your feedback, i am sorry to hear that you have had a poor experience with us. If you would like to discuss this further please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled Never ask for a letter
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2023
Advice i have is do not ask this surgery for a Doctors Letter been waiting since the 17th Jan 23, they do not even let you know either way if they will do the letter
Visited January 2023
Review titled Northdown Surgery
Replied on 03 March 2023
Dear patient, Thank you for your feedback. I am sorry to hear of your poor experience. If you would like to discuss this further, please do contact me directly on louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Worse it’s becoming
Rated 1 star out of 5
by Patrick Tobin - Posted on 26 November 2022
I called the surgery on the 17/11/2022 at 10am and waited for a half an hour to try and book a pre bookable appointment to be told after getting through to call back Monday 21/11/2022 at 10am. I proceeded to call back on Monday the 21/11/22 at 10am and waited another half an hour to be told there was only a few issued and they are all gone I was then told to call back on Tuesday 22/11/22 got through after 15mins to be told they only do on the day. But I was then questioned by the receptionist why I want to see the doctor and I stated my care needed reviewing and she had the audacity to say you have a consultant appointment in January I told her I was aware of this and it’s the GP I need to see as they are responsible for my ultimate care. I work away and try to manage appointments on a Monday or Friday. I’m horrified to think that an untrained person now has the right to tell people if they can or cannot visit a GP very disappointed that I am led to write this!
Visited November 2022
Review titled Northdown Surgery
Replied on 14 December 2022
Dear Mr Tobin, Thank you for your feedback. I am sorry to hear of your experience, I have listened to the phone calls and note that you were offered an appropriate appointment. Please do contact me directly if you wish to discuss this in more detail louise.dobbyn@nhs.net Louise Dobbyn Deputy Practice Manager
To report this as unsuitable, please contact the service desk
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Review titled Terrible Physiotherapist advice
Rated 1 star out of 5
by Patrick Tobin - Posted on 27 November 2022
I was under the care of consultants who asked my GP to be referred to the physio at Northdown. The patient care I received was poor. I was told to not do any exercise contrary to what the consultant said. In general the lack of interest was appealing.
Visited September 2022
Review titled Northdown Surgery
Replied on 14 December 2022
Dear Mr Tobin, Thank you for your feedback, I am sorry to hear of your experience. Please do contact me directly if you wish to discuss this in more detail. louise.dobbyn@nhs.net Louise Dobbyn Deputy Practice Manager
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Review titled Unreliable practice
Rated 3 stars out of 5
by Julie Davis - Posted on 30 September 2022
My appointment was 30/9/22 at 11.10am which was booked by a receptionist who told me that by new rules that were in place I did not need to see a doctor and therefore she booked me in to see a nurse. This appointment was booked nearly a month ago and I am frustrated that upon going to the doctors I get called up to the receptionist only to be told that the nurse had told the receptionist that she couldn't see me about my HRT check! Why after this length of time this had not been spotted and an alternative appointment had been made really concerns me? As the endless amount of time is spent trying to get through to the doctors on the phone is astonishing! Also the fact that at the drop of a hat they pulled out a new appointment for me for Monday of the following week! I am upset that I was put in the position that I took out my frustration on the receptionist who is clearly not to blame! I am also feeling annoyed that because I had made time for this appointment and that the opportunity to have a break away from Saturday to Monday has now been ruined as I now need to make time for the appointment on Monday to make sure that I get my HRT that I need, so that I don't run out! At the surgery they had a trained nurse practitioner with regards to perimenopause, menopause and HRT. She was fantastic and seeing her on a monthly basis you knew you was being looked after and she cared! Sadly now that she has left the knowledge that anyone has at the surgery regarding perimenopause, menopause and HRT is zero, and the care and compassion is not there anymore! Believe me right now I feel that I would indeed love to transfer to another surgery if the opportunity arose, knowing that I would receive a better quality of service! This surgery staff certainly needs to be trained so that they can give the quality of care needed for menopausal ladies as it can be a very distressing time for us, I know that there has been opportunities for surgeries to receive free training for this. But they clearly don't put this as an important matter on the agenda!
Visited September 2022
Review titled Northdown Surgery
Replied on 31 October 2022
Dear Julie, Thank you for your feedback. I was sorry to hear of your experience. Thank you for raising your concerns. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. Please do contact me on louise.dobbyn@nhs.net if you would like to discuss this further. Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled tragic service
Rated 1 star out of 5
by Paul S. Stephenson - Posted on 26 July 2022
I had an emergency appointment, lots of blood where it shouldn't be. Dr was good, sent me for blood test and stool sample. submitted sample with wrong paperwork, (has 'Blood sciences on it, I assumed it was for blood test) I discovered error and could not verify from pathology my sample was accepted. They told me they would tell my doctor or their receptionist. So I went back to my surgery and explained. I was told they were too busy to do that for me. With the blood coming from there I was naturally worried and believed it should be investigated sooner rather than later. The only method of finding out was through the surgery, who were too busy to help. So I am to believe receptionist are qualified to make this judgement? We are asked to share info with them,why? I would have thought blood from my fundamental orifice was significant, as the public information films on TV would imply. To complain at the time just gets you thrown out, zero tolerance and all that.
Visited July 2022
Review titled Northdown Surgery
Replied on 29 July 2022
Dear Mr Stephenson, Thank you for your feedback, I am sorry to hear of your experience with our practice. Please do contact me directly if you wish to discuss this further. louise.dobbyn@nhs.net Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled Need to re-train receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2022
One receptionist was dismissive and condescending. Practice manager needs to give extra training to this particular staff not to raise their voice and treat us like we’re beneath her. It was not even our fault that the appointment was messed up.
Visited May 2022
Review titled Northdown Surgery
Replied on 06 June 2022
Dear patient, Thank you for your feedback. I apologise for your experience, if you would like to discuss this further please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled Having to review again
Rated 1 star out of 5
by Patrick Tobin - Posted on 08 May 2022
Unfortunately I am reviewing this practice again because the practice manager is also not helping my issue. On the 08th of April a letter was sent from the out of hours doctor advising the Surgery to refer me to the orthopaedic clinic so I called on the 21st of April and a receptionist said the GP was on holidays and she would put a not on my file. So I called back Friday 06th of may and I was told I’m not a priority bearing in mind I cannot carry out my daily activities I’m in dire pain daily and a receptionist is dealing with my care. Apperantly the GP won’t be in until Thursday the 12th of May. I’ve an MRI scan report they also need to discuss and I really don’t know where to turn the lack of care for their patients is beyond me I will be contacting my MP next if this is not sorted I shouldn’t have to wait this long with lack of response snd a receptionist triaging this is not what I signed up for in this surgery.
Visited May 2022
Review titled Northdown Surgery
Replied on 16 May 2022
Dear Mr Tobin, Thank you for your feedback. I believe my reception manager has contacted you to resolve these issues. Please do contact me directly if I can be of anymore assistance. Kind regards Louise Dobbyn Deputy Practice Manager louise.dobbyn@nhs.net