North Shore Surgery
Moor Park Health & Leisure, Bristol Avenue, Bispham, Blackpool, Lancashire, FY2 0JGContact details and opening times
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Reviews
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Review titled Service getting worse day by day
Rated 1 star out of 5
by John Goowin - Posted on 11 May 2025
I have been with North Shore Surgery for nearly 25 years and up to Covid, had absolutely no problems with the service and care I got from the surgery. Following Covid things have changed dramatically to the extent that I am beginning to not trust them or have faith in the care I am recieving from them. Just a few examples of things that have happened, during august last year I was diagnosed with terminal bowel cancer, during November I had an appointment where my future care was discussed and I was asked if I wished to be referred to the local trinity hospice which I did. I heard nothing from Trinity so checked in the NHS App during March this year and discovered that infact I had not been referred. I made an appointment with my GP to discuss this, during the discussion it was confirmed that I had not been referred. I insisted that I be referred immediately to Trinity, but the GP was reluctant to do. She was a very junior under training GP who had to speak with a senior GP. I insisted that she speak with her supervisor then and confirm that I was referred before I left, which she did reluctantly. Two days later Trinity contacted me and organised a consultation with one of the senior nurses at the hospice. During this visit I was asked about my medication and if I had any problems, I was having so minor side effects with itchy skin and minor hallucinations. It was suggested that my medication be adjusted to another type to reduce the side effects. My appointment was actually on Easter Monday, and the Trinity nurse advised me to check on the status on my new prescription with the surgery on the Wednesday, when I did check on the Wednesday, the receptionist informed me that the prescription had not be approved. I had to contact Trinity and ask them to help. After contacting the surgery my prescription was issued promptly. On Thursday last week I submitted a request for my repeat prescription, all the drugs I require where in the list, I had only discussed my requirements the Friday before with the Surgery Pharmacist during a telephone consultation. As a check I used the NHS App to check the progress of my prescription on Saturday to find that my request for painkillers has been rejected by a GP. The other drugs have all been approved. I have not been contacted about this happing. Over the period since my diagnosis I have seen SIX different doctors, mostly trainees. My concerns with the surgery are 1/ I was informed I would be referred to Trinity Hospice. I was not 2/ I was forced to insist they refer me to Trinity. 3/ When a request for modification of my prescription was made by Trinity, it took a long time to be processed. 4/ My first request for repeat prescriptions, the most important item has been rejected, even though my prescriptions had been discussed a few days before with no problems. Why denied and why not inform me? 5/ is it good practice to see so many trainee Doctors, SEVEN since August 2024
Visited May 2025
Review titled North Shore Surgery
Replied on 15 May 2025
Dear Mr Goodwin, We are sorry you have been unhappy with the service, we take all patient feedback very seriously. After having spoken to you at length over the telephone, agreed arrangements have been put in place to ensure your needs are met, however if there is something more you wish to discuss or are not happy with them please do let us know. Kind Regards North Shore Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Julie H - Posted on 06 March 2024
I phoned the surgery having spent the previous night struggling with a chest infection and asthma. I received a same day early morning appointment. I was seen promptly and every care was taken to ensure that I received the best treatment.
Visited March 2024
Review titled North Shore Surgery
Replied on 15 May 2025
This is good to hear Julie, we hope you are feeling better. If you need to contact us for anything further please contact reception. Best Wishes North Shore Surgery
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Rearranged school drop off and rushed to get there. Waited until 20 minutes after my appointment time when I still hadn’t been seen. Went to the desk and was told they had a problem with their system. Told I could wait but they had no idea how long I would have to wait. I didn’t have time to wait. Told to phone back the next day for another appointment. Wasted my time and weren’t that sorry about it. Receptionists have been rude in the past. Awful surgery
Visited November 2023
Review titled North Shore Surgery
Replied on 14 November 2023
We are really sorry you are feeling this way about our Practice. Unfortunately as this post is Anonymous we are unable to investigate what happened at this time. The practice take complaints very seriously and would like to investigate and resolve your complaint. Please ask to speak to the Assistant Practice Manager who deals with all of our complaints, this will be fully investigated.
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Review titled Great medical staff, first contact needs improvement
Rated 3 stars out of 5
by Renee Wellman - Posted on 06 September 2023
Booking phone appointment per text received for a health check. Nothing unusual, one is used to the explanations of why and how things are done which in itself as regards admin is tedious at best. Have been in 3 other practices in uk over last 9 years; North Shore has been bottom of the heap for enthusiastic 'can do' at initial contact. The docs and nurses are generally great. We need better engagement at first contact so it at least appears staff are trying to provide a positive service rather than endless explanations of why they can't which does not inspire confidence & generally creates annoyance. I regularly avoid my clinic due to endless phone consultations since pandemic and rarely being convenient to book on the day. That is Not how the service is intended to function when folks are put off by buying put off at the get go. Responsibility lies with both the individual staff member and clinic policy to create a more positive experience for patients & greater availability of appointments beyond this am/pm. Worst thing about this clinic however is you rarely see the doctor you have established rapport with so you get basic care but the system does not inspire confidence that anyone knows anything more about you than your clinical notes. Spell check on review requires no caps so uk and am/pm not allowed, neither is Texan phrase gitgo as evidently the first 3 letters are offensive. Good night nurse, let's focus on content not using incorrect from for proper form. Ludicrous parallel to the mess our health service is in.
Visited September 2023
Review titled North Shore Surgery
Replied on 07 September 2023
Dear Patient, Thank you for your feedback. We are sorry that you feel this way, please contact the Assistant Practice Manager if you would like to discuss this further. Our Reception Team work very hard to action our patients requests asap