North Petherton Surgery - Ratings and reviews
Reviews
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Review titled One awful receptionist
Rated 1 star out of 5
by Anon - Posted on 14 March 2023
There are some lovely staff at this practise, but one awful awful receptionist who talks to all patients in the rudest of tones and is very blunt and uncaring. The tone of speech borders on aggressive. Every time I call the surgery I dread this receptionist being on the end of the phone. "May I take your name please" is an appropriate way to ask a patient for their name, not shouting "N A M E" down the phone. I work in the NHS in a clinical role and would never dream of being so rude to patients. I have elderly family members who use this doctors surgery and they have independently told me the same view on this receptionist and told me that they have delayed seeking help for medical problems for fear of having to speak to this person.
Visited January 2023
Review titled North Petherton Surgery
Replied on 15 May 2023
I am so sorry you have had this experience at the surgery. I would welcome the opportunity to discuss this review with you and can be contacted at the surgery via email if you would prefer. Thank you Dee Campbell, Practice Manager. email:somicb.northpethertonsurgery@nhs.net
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Review titled Incredibly rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
I’ve been with this surgery for years and they’ve always been very efficient and friendly. Today however, after I listened to the automated message in the telephone queue requesting that all patients remain polite and courteous with the staff… I was greeted by a lady answering the line who was rude, abrupt and insensitive. She had no care for any politeness, just fired direct questions at me and then went silent. When I asked if she was still there she simply barked “I’m looking for an appointment!”. Perhaps this was a bad day, while I appreciate service pressures are high (I too work for the NHS), if you request that patients are polite and courteous then please at least deliver the same in return. The doctors and nurses, and the prescription team at the surgery are brilliant.
Visited December 2022
Review titled North Petherton Surgery
Replied on 20 December 2022
Dear patient, I am so sorry that you've had this experience at North Petherton Surgery. I agree that we should all treat each other the way we would expect to be treated and I will be reiterating this to the reception team immediately. I am also glad to hear your kind words about the clinical and dispensary staff at the surgery. Thank you for your feedback. Dee Campbell, Practice Manager
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Review titled Very unhelpful
Rated 1 star out of 5
by R Halliday - Posted on 30 August 2022
Having waited 22 minutes in a phone queue I was told a cough that had persisted for over 14 weeks did not warrant a doctors consultation and would be referred for a phone call from a local pharmacist. Despite recent television campaign urging those with a cough persisting over 3 weeks to speak to their GP .
Visited August 2022
Review titled North Petherton Surgery
Replied on 20 December 2022
Thank you for your feedback R Halliday. I am sorry you feel we have fallen short of your expectations regarding your health. I have given your feedback to our reception team and asked them ensure they ask for the duration of the symptoms before referring callers via the Community Pharmacy Referral Scheme. Thank you, Dee Campbell, Practice Manager.
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Review titled Mostly Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2022
North Petherton Surgery is a fairly small clinic, however it is quite good in terms of the efficiency of the process when you arrive, I would however say I did need to on multiple different occasions make sure things had gone through, by phoning up or visiting the clinic, this involved a referral to another NHS service and submitting a form of a travel vaccination, I also was not notified when I ought to collect my medication, however this aside, they tend to answer the phone fairly quickly and my issues so far have been mostly resolved.
Visited June 2022
Review titled North Petherton Surgery
Replied on 20 December 2022
Thank you for your feedback. If you would like to discuss specifics, please contact me at the surgery. Dee Campbell, Practice Manager.