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North House Surgery

Hope Street, Crook, County Durham, DL15 9HU

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  1. Review titled why have E-consults ?

    Rated 3 stars out of 5

    by Anonymous - Posted on 24 April 2025

    extreme disappointment with the E-consult service at this GP surgery. While the idea of E-consults is convenient, in practice, it's anything but. Every single time I have submitted an E-consult, instead of the issue being resolved online or via a simple follow-up, I have been required to call the surgery to arrange an appointment. This completely defeats the purpose of the E-consult system. The E-consult process involves: Taking the time to carefully and thoroughly explain my medical issue in writing. Answering a series of detailed questions. Submitting the form, with the expectation that this will streamline the process. However, the outcome is always the same: a phone call from the surgery telling me I need to come in. This makes the entire online process a complete waste of my time. It's essentially an online form that only serves to tell the surgery I need an appointment, something I could have done with a simple phone call in the first place. This system is inefficient and frustrating. It creates extra work for patients without providing any of the promised benefits of online consultations. I urge the surgery to review its E-consult process

    Visited April 2025

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