Newhall Surgery
46-48 High Street, Newhall, Swadlincote, Derbyshire, DE11 0HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone service terrible
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2025
I phoned up this morning to find out when my appointment was for swadlincote clinic.waited for over an hour then had phone put down on me when I reach number 1 on phones so still not sure of time .tried to phone again and was right back to number 24 .so would have been on hold for an other hour .I have things to do can't keep being put on hold for hour .even did ring back last time it took 3 hours for phone back.
Visited April 2025
Review titled Newhall Surgery
Replied on 28 April 2025
Good Afternoon. Thank you for your feedback. Unfortunately due to Monday being a very busy day, especially after school holidays and a shortage of staff due to sickness, our telephone calls were not answered in their usual timely manner of approximately 5 minutes. Please accept my apologies for any inconvenience this may have caused. Kind regards. Julie, Business Manager.
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Review titled Professional caring nurses
Rated 4 stars out of 5
by Linda Kendall - Posted on 01 April 2025
I visited the practice in the last two days and saw two different nurses and the care and attention I received was excellent from both of them. I came away feeling reassured with the diagnosis & advice I was given. thank you both very much.
Visited April 2025
Review titled Newhall Surgery
Replied on 11 April 2025
Dear Linda. Thank you so much for your kind words, I am pleased you received excellent care from our Nursing Team. I will be sure to pass your comments on. Many thanks. Julie, Business Manager.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2025
I had to ring gp to tell them that 111 sent a urgent appointment for them to be very rude on the phone when I'm very enotionaly state to try get my boy seen for the receptionist to be dam right rude
Visited April 2025
Review titled Newhall Surgery
Replied on 11 April 2025
Good Morning. I cannot respond to this post in detail as it is anonymous. I would like to add that our team do the utmost to signpost patients as necessary and according to clinical need. 111 can also book directly into our system if they feel an appointment is necessary. I believe that we have offered your son an appointment to be seen today. If this is not the case and you would like to discuss this further, please e-mail ddicb.newhallenquiries @nhs.net and I will be in touch. Many thanks. Julie, Business Manager.
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Review titled Prompt service
Rated 5 stars out of 5
by Trevor Bailey - Posted on 10 February 2025
Extremely satisfied with service and communication received from the acp. She listened and has acted promptly and professionally. Thank you.
Visited February 2025
Review titled Newhall Surgery
Replied on 10 February 2025
Dear Mr Bailey. Thank you for your kind comments. I have passed these on to our ACP who will be very pleased that she was able to help. Kind regards. Julie, Business Manager.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Excellent service received in February . From my initial telephone call to the doctors surgery for an appointment which I got on the same day to a hospital referral which led to scans and a consultant appointment for my results all happening within 8 days. Excellent service from the NHS.
Visited February 2025
Review titled Newhall Surgery
Replied on 07 March 2025
Thank you for taking the time to feed back to the Practice and thank you for your kind comments, which will be passed on to all members of our team. Many thanks. Claire - Management Assistant.
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Review titled Lack of response
Rated 3 stars out of 5
by Anthony Betteridge - Posted on 17 January 2025
I have tried to find out my allocated doctor. On 9 Jan I was told I would get a response in 2 days but no response has been received.
Visited January 2025
Review titled Newhall Surgery
Replied on 29 January 2025
Dr Mr Betteridge I apologise that we have not come back to you in this instance. We have a pooled list which means you are registered with the Practice and not with a particular GP. I will ask my Care Navigation Manager to contact you. Kind regards. Julie, Business Manager.
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Review titled Brilliant doctors
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2025
Shame the reception staff don't listen to you. When your on the phone to them a little bit more compassion, understanding and listening would help instead of I have put it through for you making me out to be thick when I asked for a telephone call with a doctor. Glad you can book online. Don't like the fact you have to tell the receptionist what's wrong with you when they are not a doctor.
Visited January 2025
Review titled Newhall Surgery
Replied on 29 January 2025
Thank you for your feedback. Our staff do their utmost to be understanding and empathetic in every situation and I apologise if we have fallen short in this instance. I will pass your feedback to our Care Navigation Manager. Our staff are required to ask specific questions when booking an appointment to ensure that you are signposted to the correct clinician otherwise this could potentially be an unnecessary appointment for you. We have Advanced Clinical Practitioners, Pharmacists, Nurses and Wellbeing staff with specialist skills within the Practice therefore it may be more beneficial for you to have a consultation with one of these clinicians rather than with a GP. Many thanks. Julie, Business Manager.
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Review titled Great Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2025
I recently had an appointment with a new Doctor. Her care was exemplary, she took time to explain various things to me and I was reassured by the consultation. She sorted out several follow on things and further appointments were sent to me. I hope very much that she stays with the surgery as she is an absolute asset to it.
Visited December 2024
Review titled Newhall Surgery
Replied on 03 January 2025
Thank you so much for your positive feedback. I will pass your kind comments onto members of the team. I am pleased that you found the Doctor kind, knowledgeable and reassuring. Many thanks. Julie, Business Manager.
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Review titled Reassuring
Rated 4 stars out of 5
by Karen Barkby - Posted on 17 February 2025
After various appointments with several doctors, via 3 different surgeries, I eventually met the senior nurse at Newhall, who had so much time for me and got to the bottom of my ongoing medical issues after months of toing and frowing. Her concern was welcomed and her diagnosis was spot on, and then and only then my health started to improve. I cannot thank her enough for her time and understanding.
Visited December 2024
Review titled Newhall Surgery
Replied on 18 February 2025
Dear Karen. Thank you so much for your kind words. I am very pleased that you were satisfied with the service we have provided and I will pass your comments onto the person concerned. Best wishes. Julie, Business Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2025
An appointment with the doctor for what I thought was one issue, was quickly diagnosed as two, the doctor explained everything and treated one problem with medication while arranging for tests and scans for the other.
Visited November 2024
Newhall Surgery has not yet replied.