Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Vastly Improved Service
Rated 5 stars out of 5
by Dave Bunting - Posted on 04 June 2025
Speak as I find, the surgery is really trying to improve it's standing and it shows. It took me less than 5 mins to book my appointment All my family are registered here and we receive an excellent service. We have every confidence. Thanks to all involved in the improvement
Visited June 2025
Newbury Street Practice has not yet replied.
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Review titled ⭐️⭐️⭐️⭐️ 10-Year Patient Review
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2025
One particular experience that stands out is when my child fell unwell with symptoms related to their rare condition. I contacted the practice through the online portal, and within hours, I had a callback, reassurance, and a clear plan of action. The GP showed genuine understanding of both the physical symptoms and the anxiety I was feeling as a parent. Another time, I reached out about my own mental health. I was offered an appointment quickly, and the doctor took the time to really listen — not just to my symptoms, but to me as a person. I left the appointment feeling supported, heard, and hopeful. I’ve also had great experiences when 111 has referred me during busy periods — the triage has always been followed up with timely advice and referrals. Even through times of high demand, including COVID and beyond, I’ve consistently seen a transparent, respectful, and empathetic approach. I’ve been with this practice for over 10 years and have had countless positive experiences like these. Thank you for continuing to provide such a high standard of care — your work does not go unnoticed.
Visited June 2025
Newbury Street Practice has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Sally Chitolie - Posted on 28 May 2025
Filled out online form on Tuesday morning by lunch time I had an appointment with a doctor on Wednesday. She was very kind polite and caring. And I left feeling very happy with the excellent service I received.
Visited May 2025
Newbury Street Practice has not yet replied.
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Review titled Thank You
Rated 5 stars out of 5
by DAVE BUNTING - Posted on 24 March 2025
Thanks to the female doctor who's surname begins with E ... she really is going above and beyond to resolve my issues and i have every confidence we will find a solution. Credit where its due, they are trying to improve the service on offer ... and its showing.
Visited March 2025
Review titled Newbury Street Practice
Replied on 26 March 2025
Dear Mr Bunting thank you so much for your review. I will ensure this is passed onto her Kind Regards Gail Wells IT Lead
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Review titled Great service
Rated 5 stars out of 5
by David Law - Posted on 21 March 2025
I went to take my mum for her health checkup at Newbury Street Practice yesterday. While there I mentioned to the receptionist that I can't access the app for ordering my prescriptions. She was very friendly and helpful and took my details to pass on to the team that deals with it. I had a text message later that day with guidance how to resolve it. The first attempt didn't work but they came back next morning with a solution and it now works perfectly. Thanks to all involved.
Visited March 2025
Review titled Newbury Street Practice
Replied on 21 March 2025
Dear Mr Law thank you for your feedback. We are pleased you have now managed to access the NHS App now so it makes it easier to order your repeat requests. I will be sure to pass this onto the team who have helped you Kind Regards Gail Wells IT Lead
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Review titled Personal Care
Rated 3 stars out of 5
by Mrs Y - Posted on 16 April 2025
My doctor went over and above; arranging tests, scans and chasing results. I’m now on the correct courses of medications and feel so much better than I did a month ago. When I had a query about a contraindication of one of my new medications, this was looked into and the evidence of research sent over for me to look at, which answered all my concerns. I feel like I have a doctor who cares about me.
Visited March 2025
Review titled Newbury Street Practice
Replied on 17 April 2025
Dear Mrs Y thank you so much for your review. We are very pleased you are feeling so much better and feel supported with your healthcare. We hope you continue to improve and I will make sure this is passed on to all of our GP's, it does really help moral when patients express their gratitude for our care Kind Regards Gail Wells IT Lead
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Review titled Swift service sensible solution
Rated 4 stars out of 5
by Anonymous - Posted on 24 March 2025
Sent image of my infected finger, dr called within 10 mins and my prescription will be ready to collect shortly. Great service thank you
Visited March 2025
Review titled Newbury Street Practice
Replied on 26 March 2025
Dear Patient thank you for your review. Very pleased you had such quick service Kind Regards Gail Wells IT Lead
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Review titled Poor patient understanding
Rated 1 star out of 5
by Chris Bowen - Posted on 19 February 2025
I've gone round and round in circles trying to get listened to. Every time I reach out to have my medication adjusted, I'm met with resistance. I have a long term chronic health condition and it's getting harder to be taken seriously by anyone at the surgery. Given there are two options in Wantage, I'd recommend the one I haven't used.
Visited February 2025
Review titled Newbury Street Practice
Replied on 27 February 2025
Dear Mr Bowen I am sorry to hear you have had problems with this. Please could you call me on 01235 639521 and ask to speak to Gail Wells. Once I have spoken to you and can get more details re exactly what has happened then we can get it sorted out for you. I work Weds, Thurs and Fridays 8-4.30. I hope to hear from you soon, I am sorry it has taken this long for me to reply to you, I have been on leave Kind Regards Gail Wells IT Lead Newbury Street Practice
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Review titled Great service
Rated 4 stars out of 5
by Jason Maynard - Posted on 09 October 2024
Had a very helpful young lady help me get into my app, I had been to the surgeon 3 times and finally today got it sorted
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Mr Maynard thank you so much for your review. I will be sure to pass this on to the team, Kind Regards Gail Wells IT Lead
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
A big thank you to Newbury Street Practice. After filling in the form I was contacted within 30 minutes by a lovely receptionist and given an appointment for later that afternoon with my own doctor who showed great kindness and understanding. I could not have had a better experience.
Visited October 2024
Review titled Newbury Street Practice
Replied on 24 October 2024
Dear Patient thank you for your review. I will pass this onto the team Kind Regards Gail Wells IT Lead