Newbury Street Practice - Ratings and reviews
Reviews
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Review titled COVID Booster
Rated 5 stars out of 5
by Vivien McCoubrey - Posted on 27 April 2024
Could not fault arrangements for COVID booster jabs today (4/2024). Met by a volunteer at the car park - who was smiling even though it was raining; guided into a queue for the jab where I had to wait all of 30 seconds ! Very pleasant and efficient health professional administered the jab. Ushered out by another friendly volunteer who wished us a good day. The NHS - and GP practices especially- often come in for criticism. I would like to say that I experienced excellence today. Inasmuch as having a vaccination can be enjoyable- this was. Thank you Newbury Street.
Visited April 2024
Review titled Newbury Street Practice
Replied on 01 May 2024
Dear Mrs McCoubrey thank you for your review of our covid vaccination clinic. We are so pleased you could get in/out so quickly and were happy with the way everything was ran. Despite the weather! Once again thank you and I will ensure this is passed on to the staff running the clinic kind regards Gail Wells IT Lead Newbury Street Practice
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Review titled Helpful young man
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
I have phoned twice in the last 2 weeks, both for my children. The young gentleman who I spoke to get a call booked in is so helpful, friendly and kind. 10/10 service from him both times.
Visited March 2024
Review titled Newbury Street Practice
Replied on 21 March 2024
Dear Patient thank you so much for your kind review. I will make sure this is passed on to the relevant staff member. It's lovely to hear such nice praise Gail Wells IT Lead Newbury Street Practice
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
If I attempt to play the extremely insulting "first past the post" game when you have to phone up at half past eight exactly, every morning, I rarely get through. It's an insult to me that I have to do this after many years of paying taxes. I can't get through on anima either, because it has apparently been changed slightly. I have several medical issues that I need to talk to my doctor about, but it has been turned into a mission impossible scenario, which is beyond poor for a practice that it's been alleged actually care. I refuse to play these nonsense games to be seen. For once in your lives, show some professionalism and do your jobs. I'll give you a good example, I was booked in for blood tests and a blood pressure test a couple of weeks ago, it was only when I arrived that I discovered you cancelled my appointment, no text, no call. I booked the day off because of this. I have medication prescribed by my previous gp here which isn't working. I'm sick and tired of this place playing games with my health.
Visited February 2024
Review titled Newbury Street Practice
Replied on 16 February 2024
Dear Patient thank you for your feedback. I am sorry you have had a poor experience. I am on leave from today for a week or I would offer you my email address to respond to but as it is I feel it would be more appropriate to ask you to put a complaint in via our website. This can then be dealt with appropriately by our practice manager. We can only change things which are not working if we are given the chance to investigate it thoroughly and then make any adjustments. Please go to the practice website and fill out a complaint form and an investigation will be done into the circumstances surrounding your appointment. Kind Regards Gail Wells IT Lead Newbury Street Practice
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Review titled Unprofessional
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2024
My first visit to the newly refurbished surgery. Was met inside by a nice chap who asked if needed assistance. Told him it was my first visit since redevelopment, and he kindly showed me to the Newbury Street Practice. Unfortunately all downhill after that. Went for a blood test. Was five minutes late. I did phone and receptionist thanked me for calling and letting them know. I was seeing a “so called” health care professional. I was pleasant to her, apologised for my lateness, and asked her how her day was going. I received no reply. Absolutely no response. I persisted. Commenting on the weather. Again, nothing. At this point I was looking to see if she had hearing aids. Surely she must be deaf. Not deaf, ignorant. And in turn unprofessional. During the taking of blood, it is good practice, not to mention good manners, to make the patient aware that a needle is about to be stuck into their arm. No such warning. No explanation of the procedure, she didn’t even introduce herself. You may be wondering why I’ve given the rating I have, if my experience was so disgraceful. It’s because this individual’s behaviour and attitude is not a fair reflection on the vast majority working at the health centre. I have no idea why this person was having such a bad day, but I do know it had absolutely nothing to do with me. Where are you getting these people?
Visited February 2024
Review titled Newbury Street Practice
Replied on 26 February 2024
Dear Patient thank you for your feedback. if you could email some details then I could look into this for you. This, as you say, is not the impression we want patients to have going forward. My email address is gail.wells@nhs.net, please email your details and appointment date/time. I will investigate further for you and bring it up with the nursing team on your behalf kind regards Gail Wells IT Lead Newbury Street Practice
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Review titled Lovely service
Rated 4 stars out of 5
by Rachael - Posted on 03 January 2024
I was worried about contacting the practice having seen some poor reviews for getting appointments on social media recently, but when I called today to make an appointment with the nurse I was surprised to be caller number 1 in the queue and the person that I spoke to could not have been more friendly or helpful, and I was given an appointment within 48 hours of my call. Excellent service!
Visited January 2024
Review titled Newbury Street Practice
Replied on 03 January 2024
Dear Rachael thank you very much for your review. We do really appreciate them and they do get sent around all of the staff to read. I am pleased we exceeded your expectations today and hope we continue to do so in the future kind regards Gail Wells IT Lead
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Review titled Extremely kind Team
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
I phoned yesterday and talked to a kind receptionist and then a caring empathic understanding doctor who listened intently to why I had to talk with her about my concerns ,she was very supportive and helpful and kind, I really needed it yesterday because of circumstances, and found that they were all so helpful I was overwhelmed by the kindness they showed me. So I wanted to express my appreciation to all at Newbury st Practice .
Visited January 2024
Review titled Newbury Street Practice
Replied on 18 January 2024
Dear Patient, thank you so much for your review. I am pleased we were able to offer you the support you so badly needed. We appreciate you letting us know that everything went well for you, I will make sure this is passed onto the rest of the team, kind regards, Gail Wells, IT Lead
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Review titled Excellent Service
Rated 5 stars out of 5
by Marc Millett - Posted on 20 December 2023
My GP proactively contacted me to follow up on an area of concern she identified on an x-ray after an emergency hospital admission. After treatment, the issue was resolved. Typical of the thoroughness, professionalism, and efficiency of both her and all of the Newbury Street Practice team that I have experienced since joining a year ago. Thank you all.
Visited December 2023
Review titled Newbury Street Practice
Replied on 21 December 2023
Dear Marc thank you for your review. We are pleased you are happy with the service we provide and with your new GP. I will make sure to pass this on kind regards Gail Wells IT Lead
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Called surgery in morning and all appointments had gone so triaged through 111. Surgery called me within 1/2 hour asking to attend in person that afternoon. Saw a Physician Assistant who was calm, efficient, thorough and friendly. Allowed me plenty of time to ask any questions and explained her proposed plan of action. Within 24 hours I had been ems-rayed and within 8 days had a CT scan. Really impressive service.
Visited December 2023
Review titled Newbury Street Practice
Replied on 14 December 2023
Dear Patient thank you so much for your review. I will pass this onto all of the staff Gail Wells, IT Lead
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Review titled Rapid response
Rated 4 stars out of 5
by Wilfrid Fowler - Posted on 15 December 2023
I called for an appointment at 8.35. The callback came at 10 am and after a discussion with a doctor the receptionist referred me to 111. That took less than 15 minutes and I was told I would receive a call back in six hours. My doctor called me at 14.15 and saw me at 14.30.
Visited December 2023
Review titled Newbury Street Practice
Replied on 18 December 2023
Dear Mr Fowler thank you for your review. We are so glad you had such a quick response, I will pass this on to the rest of the team Gail Wells IT Lead
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Review titled Great Service
Rated 5 stars out of 5
by L.McArdle - Posted on 13 December 2023
Another shoutout to Newbury Street practice for their very fast and efficient service again today, thank you to all staff.
Visited December 2023
Review titled Newbury Street Practice
Replied on 14 December 2023
Dear L.McArdle thank you so much for your review. I will pass it onto all of the staff Gail Wells, IT Lead