New Islington Medical Centre - Ratings and reviews
Reviews
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Review titled Disgusting treatment by staff
Rated 1 star out of 5
by Georgia Whateley - Posted on 01 May 2024
I had recently relocated due to a bereavement. I am 25 and my health is deteriorating from stress I had booked in with my GP for a blood test and the practice took me off the books 27 days early and cancelled my urgent blood test. The reception staff spoke disgustingly to me leaving me very emotional during an already awful time. The staff need training in human interaction clearly.
Visited May 2024
Review titled New Islington Medical Centre
Replied on 01 May 2024
Dear Ms Whateley, I'm so sorry you have had a bad experience with the events surrounding your relocation. I've looked into this and I can see that the practice received a deduction request which occurs when a patient re-registers with a new health care provider. Unfortunately, we have no option other than to accept the deduction and at this time, we are no longer then able to honour pre-booked appointments as your medical records and the right to add to them move to the new provider. I'm happy to discuss this with you if you feel it would be beneficial. I would also appreciate the opportunity to investigate your concerns around the treatment you received from our reception team, as it is not at all in the manner we would expect from our team. Please do feel free to reach out to me directly by calling the surgery at your convenience. In any event, I will be running a thorough audit of your calls to the practice as these are all recorded and if the interaction you mentioned occurred during one of these, please be assured we will be dealing with it with the highest priority. Dee Turner, Practice Business Manager.
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Review titled very good practice
Rated 5 stars out of 5
by peter watson - Posted on 31 January 2024
the receptionist was helpful got an appointment that day , the doctor took time to listen and understood my problem and prescribed what I needed , further tests will be carried out as to why my condition happened
Visited January 2024
Review titled New Islington Medical Centre
Replied on 02 February 2024
Thank you Peter for taking the time to review our surgery. It is very much appreciated and your comments go a long way towards helping keep morale high at the practice. I'm glad you're being looked after and I hope we continue to remain high in your esteem going forward. Dee Turner, Practice Business Manager
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Review titled Consistent Exceptional Care, Support, and Services
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2023
I have consistently been impressed by the exceptional level of care and service provided by both the telephone representatives, GPs, and nurses. In my recent interactions with this medical practice, I needed assistance with a somewhat complex matter, and the representative demonstrated their ability to navigate the situation proficiently. They not only consulted with others seamlessly but also rearranged an appointment for me while combining it with another for my convenience. What's remarkable is that this high standard of service from the telephone representatives is not an isolated incident; it is the norm. The telephone representatives truly stand out for consistently delivering exceptional service. In a separate but equally noteworthy experience, I engaged in a consultation with a GP. The process was smooth and efficient as the telephone representative explained what information was required and offered various ways for me to produce that information in a manner that made me feel comfortable. They scheduled a telephone appointment with a GP for the same day. The GP I spoke with was not only professional and courteous but also conducted a thorough investigation into the matter at hand. The advice and the plan provided by the GP for next steps going forward were of great value to me, and I am truly grateful for their help. The consistent level of service extends to face-to-face appointments as well. Whether it's a phone call or an in-person visit, every interaction with the professionals at this establishment has left me impressed with their professionalism, proficiency, and courtesy. In summary, I can confidently state that the exceptional level of service I have received, both for myself and my mother, surpasses what I've heard from others about their experiences with GP services at alternative establishments. I am truly grateful for the consistently high-quality care and service provided by New Islington Medical Practice.
Visited December 2023
Review titled New Islington Medical Centre
Replied on 02 February 2024
Dear Patient, It is an absolute pleasure to read such an indepth review of our service and with praise given to both clinical and non clinical teams, it is very much appreciated. I look forward to adding this to our patient feedback section of our practice training closure next week so that the team can hear exactly what patients have to say about the service they provide. Dee Turner, Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Mary - Posted on 08 December 2023
I phoned in the morning and was in by 4pm. I can’t praise the surgery enough I’m very very happy with their efficiency and friendly nature. Brilliant thank you for your help
Visited December 2023
Review titled New Islington Medical Centre
Replied on 21 December 2023
Thank you so much Mary for taking the time to review our service and leave such lovely comments about our team. We really do appreciate it and we are extremely proud of our same day service and reviews like yours go to show we are doing it right! I hope you are keeping well and that we remain high in your esteem for your future health needs. Dee Turner, Practice Business Manager
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Review titled Pointless Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2023
I took time out of work for an appointment to be told to “keep my eye on it” for 4 weeks. Prior to this appointment, I had already sent images online and answered the same questions that I was then asked again at the appointment. The doctor had all the information in the notes so unsure as to why I was asked all of this again. Surely a decision to “keep an eye on it” could’ve been decided from the images and information I had already provided and saved me time / a journey / taking time out of work. Really frustrating and disappointing service.
Visited August 2023
Review titled New Islington Medical Centre
Replied on 03 August 2023
Dear patient, as you've not left your details, I am unable to contact you directly but if you wouldn't mind contacting the surgery and asking for myself, I would very much like to investigate this for you. I'm sure that there will be documentation from the clinician you saw which explains the reason for the plan. Often, there are issues that are ruled out after physically seeing a patient but a safety net would be to advise the patient to monitor for changes. Again, without further detail, I can only speculate so it would be very much appreciated if you could contact me directly. Dee Turner, Practice Business Manager
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Review titled Best practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I had an appointment at this practice at the end of July, I was seen in good time and the waiting area was big, airy and comfortable. The doctor that saw me was friendly and gave me a thorough examination setting my mind at ease. Thank you
Visited July 2023
Review titled New Islington Medical Centre
Replied on 03 August 2023
Thank you for taking the time to leave us a review - your feedback is very much appreciated. I'm very glad to hear one of our clinicians took their time with you and I look forward to sharing your comments with the wider team. Dee Turner, Practice Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Had a test for COPD. My Dr was lovely, she warned me first that it’s difficult to do. There is a lot of blowing into a tube. Untill it’s saying they have enough info. I was very happy with the whole experience . My Dr noticed I looked a lot better and I explained how I have decided to be very proactive in looking after my health since my diagnosis. I’m taking it very serious building my immune system and losing weight at the same time. I’m glad she noticed a difference since she last saw me at Xmas. This reassured me it’s working and for her to comment made my day.
Visited May 2023
Review titled New Islington Medical Centre
Replied on 16 May 2023
Thank you for taking time to post a review. It is lovely to hear of your positive experience and it will be my pleasure to pass on your comments to the wider team. Dee Turner, Practice Business Manager
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Review titled great practice
Rated 5 stars out of 5
by Elisete Toledo - Posted on 15 March 2023
The reception of the New Islington Medical Practice is always prompt when assisting me, speaks clearly. They send me a message with the details of the appointment, always cordial and in a good mood!
Visited March 2023
Review titled New Islington Medical Centre
Replied on 15 March 2023
Thank you so much for taking the time to review our practice. The staff are indeed very much in a good mood and its always nice to get the feedback from a patient that this is felt on the other side! We hope to continue to look after your health needs in the future. Dee Turner, Practice Business Manager
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Review titled Empathic
Rated 5 stars out of 5
by Carol - Posted on 09 March 2023
During my visit to see the GP today, I was signed in promptly by a very competent receptionist, who was quick and humorous. For example whilst I appreciated her humour I accept that not all will, as it’s a doctors surgery. Nonetheless when she asked me how I was (The usual ice breaker) and I gave her the usual response that being ‘great and thanks for asking’ I returned the formality and her response just cracked me up, as she said ‘Well I’m living my best life’ What a fantastic way of sharing her job satisfaction. Just fabulous! Then on seeking the GP who always listens and responds appropriately, very professional. On my way out I referred to his nurse assistant by the wrong name and neither of them corrected me. So clearly busy. So as usual my experience of the practice as a whole is that they endeavour to meet the community’s needs more so than not. Arguably there have been times where this hasn’t been the case, but wherever possible, they’ve kept me informed. We (I) note, that these are politically trying times for NHS and the impact of this falls on communities.
Visited March 2023
Review titled New Islington Medical Centre
Replied on 13 March 2023
Thank you so much for your very honest feedback. Its lovely to hear that our frontline staff take so much pleasure in their work and I can attest - this particular receptionist comes in without fail with gusto and lifts the moods even on the busiest of days. I had the pleasure of sharing your review with the whole team and needless to say, they were very pleased to hear about your experience and the impact they had on it. Dee Turner, Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Deborah Egan - Posted on 21 March 2023
Very impressed with the young man on reception he was professional, polite and informative as was the member of the care team I spoke to
Visited March 2023
Review titled New Islington Medical Centre
Replied on 21 March 2023
Thank you so much for taking the time to write a review about us. It'll be my absolute pleasure to pass on the feedback to Jacob, who is one of our newest members of the reception team. Dee Turner, Practice Business Manager