New Invention Health Centre - Ratings and reviews
Reviews
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Review titled Triage system
Rated 3 stars out of 5
by Stacey Smith - Posted on 23 April 2023
I think the new triage system is working quite well. I filled out the form and got a reply within the hour, with an appointment for the next day for my daughter
Visited April 2023
Review titled New Invention Health Centre
Replied on 12 May 2023
Dear Stacey Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled No appointments!!
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Getting an appointment here is impossible, they tell you doctor will phone 2 months after and then don’t bother or surpringly get cut off. As I said don’t come here expecting to see a doctor.
Visited March 2023
Review titled New Invention Health Centre
Replied on 10 March 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Able to read ???
Rated 2 stars out of 5
by Lynn Griffiths - Posted on 17 March 2023
Can anyone read prescriptions that have been ordered?? I even phoned up and repeated it again get to the chemist (3rd time) and once more wrong prescription ! What is going on in there ?? I am going on holiday and haven't got time for this and everything was ordered last week ???
Visited March 2023
Review titled New Invention Health Centre
Replied on 12 May 2023
Dear Lynn I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled What happened.
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
This practice used to bo great, getting an appointment for a GP now is practically impossible. Telephones go unanswered I've actually been in the practice when a relative has been ringing reception and watched whilst the phone has rung out for over 15 minutes, whilst staff are sat talking. You try using the online system but no matter the day or time you try there are no appointments. Why is it the nurses are still available and yet a GP isn't why is working from home still going on?
Visited February 2023
Review titled New Invention Health Centre
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
I have been a patient of this practice all my life .I have to go for treatment every 3 months I get a reminder to make an appointment.i ring in non busy time i.e not early morn and I never have a problem getting through the reception staff are always helpful and try to fit appointments round my work. The GPS have always taken the time to listen .the nurses have always been friendly and caring the nurse I usually see is an advanced practice nurse she is always friendly but still professional,she is very knowledgeable and thorough and will additional information and advice if needed.i have always been treated with kindness and respect by all staff members
Visited February 2023
Review titled New Invention Health Centre
Replied on 12 May 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Appaling service
Rated 1 star out of 5
by John - Posted on 22 February 2023
Trying to even get an appointment with this practice is almost impossible. I asked for a GP consultation last week on behalf of my Dad and was offered an appointment for the middle of March (it's February at the time of writing this). Bearing in mind my Dad suffers from a range of health issues after suffering a heart attack last year, this is less than ideal. This surgery has got worse and worse over the years, from being an easily accessible surgery to the current state and it's a real shame.
Visited February 2023
Review titled New Invention Health Centre
Replied on 28 February 2023
Dear John I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Long awaiting
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2023
Phoned numerous time for an appointment with no answer or busy line. When finally through I had to take the next appointment available. Had an appointment on 3/1/23 for 10:50, got there at 10:35 so plenty of time. Didn’t get called in until 11:12 (22minutes after my time). To then be told I couldn’t have the treatment I was due to being 2 days over the threshold. However, when I said that I had been calling for a week prior to my next due treatment (23rd December), the nurse just said, I’m sorry I don’t know about that as I wasn’t here. So then had to arrange an appointment for 2 weeks time with some protocol follow to get my treatment!
Visited January 2023
Review titled New Invention Health Centre
Replied on 06 January 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Prompt service
Rated 4 stars out of 5
by Carol Parker - Posted on 12 November 2022
I phoned the surgery at 8.35am on Friday morning (phone was answered very quickly) and explained that I had a very painful ear. I was told a Doctor would ring me between 2-5 pm. Was phoned back at 9am and spoke to a doctor, was asked to go to the surgery at 10.45 Seen, reassured and advised to make app for ear syringing in a week. I cannot fault the service I received and thanked both the Doctor and receptionists for their help and efficiency.
Visited November 2022
Review titled New Invention Health Centre
Replied on 14 November 2022
Dear Ms Parker Thank you for taking the time to leave a review of the service you received at the Practice. I am very happy to see you were happy with your experience and your feedback is greatly appreciated. Kind regards Patient Experience Team
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
Take forever to answer the phone.. ringing out for a good 20 minutes before pick up.. Tried to get prescription and refused due to lack of communication from receptionist. make an appointment and doctors don't ring you when they are supposed to. When ask receptionist they say may ring you .. they arnt sure as they are working from home .. Not at all an organised practice like it used to be ....
Visited October 2022
Review titled New Invention Health Centre
Replied on 11 November 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Rajwant - Posted on 04 July 2022
I would like to thank to nurse and staff at new invention health centre for very good service and very polite staff .I am new in this health centre.I am very satisfied for excellent care.
Visited July 2022
Review titled New Invention Health Centre
Replied on 24 July 2022
Dear Patient Thank you for registering yourself as a new patient at New Invention health centre. Thank you very much for your positive feed back. We have shared it with our all staff members. Thank you Practice Manager A Patel