New Bank Health - Ratings and reviews
Reviews
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Review titled Friendly staff members
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
Very good communication skills and explained the bloods results and had time to ask questions plus idid not have a long time to wait for the Dr to ring me back in the same day really happy that the are given was excellent
Visited February 2024
Review titled New Bank Health
Replied on 20 February 2024
Dear Patient, Thank you for taking the time to leave feedback. I'm glad to hear that you had a very positive experience and your blood test results were given promptly and explained to you. I will pass on your comments to the staff at the practice. Best wishes Debra Patient Complaints Officer
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Review titled Reception is not good
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Called to rebook an appointment. The receptionist said she will look into rebooking me then hung up. No goodbye, no indication I would get a message. The doctors/nurses/physio are brilliant. The front of house staff let this practice down badly.
Visited January 2024
Review titled New Bank Health
Replied on 01 February 2024
Dear patient, Thank you for your feedback. I am sorry to hear that you are not happy with the reception staff at the practice. As you have left an anonymous post, I can't respond effectively. If you would like me or the office manager to investigate the issues you raise, please use the online forms on the practice website. Many thanks Debra Patient Complaints Officer
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Review titled Great practice
Rated 5 stars out of 5
by Patti - Posted on 15 November 2023
New bank health Centre is one of the best GP's.I am so happy and grateful that I have one of the best doctor in my area,very helpful and understanding. I am recommending New bank health center from all my heart,amazing people working there
Visited November 2023
Review titled New Bank Health
Replied on 12 December 2023
Hello Patti, Thank you for taking the time to post your feedback on our practice. We are so glad that you find our team to be very helpful and understanding, We are passionate about creating a warm and welcoming atmosphere for our patients so its great to hear that you would recommend New Bank Health Centre. I have passed your lovely comments on to all the staff. I'm sure they will be grateful for your feedback. Kind regards Debra Complaints Officer
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Review titled Awful Staff
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
I have moved house and have amended my address, I am no longer in the catchment area. I am in the process of waiting to be registered with the new GP, but I am having some medical issue looked at. The practice has blocked my patient account so currently I am without a GP, with no discussion just an email. This seems unreasonable that they are can just block a patient straight away. The staff are very rude and not understanding at all
Visited June 2023
New Bank Health has not yet replied.
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Review titled Pathetic surgery
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Receptionist is so rude and worst customer service. And Doctors don’t even bothered to call you. They send you a message to make appointment but they don’t have any appointments available.
Visited February 2023
New Bank Health has not yet replied.