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Nene Valley Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Awful

    Rated 1 star out of 5

    by Anonymous - Posted on 29 January 2024

    Tried twice last week to get an appointment only to be told they are full and to try another day or Corby Treatment Centre. Attempted a call again this morning, two phones and over 500 calls later, we gave up! The whole point of having a designated doctor is so you can see them and have a rapport with them. Our previous doctors always asked about the family, they had the personal touch! Shame we had to leave! Something really does need to change as I am sure we are not the only people experiencing this.

    Visited January 2024

    Report as unsuitable

    Review titled Nene Valley Surgery

    Replied on 31 January 2024

    Thank you for taking the time to share your concerns regarding the challenges you've faced in securing appointments at Nene Valley Surgery. Your feedback is invaluable to us, and we want to assure you that we are actively working to address these issues. We understand your frustration and would like to inform you that our new cloud-based telephone system is scheduled to go live on February 24, 2024. This upgrade aims to enhance our appointment booking process and improve overall accessibility for our patients. Despite recent additions to our team, including a Physician Associate and two new Advanced Nurse Practitioners (ANPs), we acknowledge that our staff is currently managing a high workload. We sincerely apologize for any inconvenience this may have caused. Rest assured that we are committed to doing our best to provide as many GP appointments as possible. Due to the growing number of registered patients at our surgery, we acknowledge the difficulty in securing appointments with specific named GPs. However, we want to assure you that all GPs working at our practice have access to your medical records and can offer comprehensive assistance.

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  2. Review titled Unable to make appointments

    Rated 1 star out of 5

    by Anonymous - Posted on 25 October 2023

    I was shocked at how impossible it is to make an appointment. We rarely need to see a doctor. The last time was well over 5 years ago. We used to be able to attend the surgery at 8am and make a same day appointment. I tried this with my daughter today, to find that this is no longer possible, and only telephone bookings are possible, as this is “fairer”. Literally after 100 attempts, I gave up. I checked online and the only appointment is over 2 months away, and no option to see a female doctor. There seems to be little point in having a named GP. The only way to see a doctor seems to be to go to A&E, or the Corby urgent care facility. The final irony is that in order to make a complaint, you have to phone the surgery! The most appalling service imaginable!

    Visited October 2023

    Report as unsuitable

    Review titled Nene Valley Surgery

    Replied on 02 November 2023

    I appreciate you taking the time to voice your concerns. I would like to offer my heartfelt apologies for the difficulties you encountered while attempting to schedule an appointment for your daughter at our practice. I understand your frustration, and your feedback is essential to us. I want to assure you that we are actively reevaluating our appointment system to ensure it provides a more efficient and fair access to our services. Your recent experience does not align with the level of care we strive to deliver. If you still require assistance in booking an appointment for your daughter or have any additional concerns, please do not hesitate to reach out to us directly. Your feedback is invaluable as we continue to make improvements and enhance the quality of care we offer. Sincerely, Nene Valley Surgery

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