Neasham Road Surgery
186 Neasham Road, Darlington, County Durham, DL1 4YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I had a very good experience yesterday with my doctor over a telephone appointment he was there to listen to what I had to say about a ongoing problem I'm having with my shoulder he has given me some good advice to what is going to happen next time I see him as it will be a ongoing issue what might be fixable
Visited January 2024
Review titled Neasham Road Surgery
Replied on 08 February 2024
Thank you so much for your lovely feedback. These are so important to us and make our day so much better! Thank you again. This will be fed back to all staff.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
Completed e consultation on line shortly after submitting surgery called me offering me an appointment a couple of hours later With a GP at the practice
Visited December 2023
Review titled Neasham Road Surgery
Replied on 27 December 2023
Thank you very much for your lovely review. Good to hear the system works well! Econsultations are a great way of obtaining help or advice for issues such as medications, sick notes, or even skin rashes with photos. Thank you again.
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Review titled Receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 28 June 2023
Shocked by there telephone manners.The way they speak sometimes is terrible.if you carnt speak in a polite manner maybe the job is wrong for you.
Visited June 2023
Review titled Neasham Road Surgery
Replied on 28 June 2023
Thank you for your feedback. It is essential we hear about these issues to help us with training and improving our services. However, we would prefer you to make contact with the surgery to enable us to identify the staff. Without this information, we are unable to make any changes. Please consider making contact and speaking to the Office Manager or Practice Manager - thank you.
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Review titled Emergency lost tooth
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Lost a tooth at the weekend and rand the emergency NHS number. Got in touch with Neasham after 30 calls to other dentists. Got seen the next day, mould taken and replacement tooth being made. Made to feel at ease with fantastic customer service and care. Best service I've experienced from a dentist in Darlington. Can't thank the team enough
Visited April 2023
Review titled Neasham Road Surgery
Replied on 15 May 2023
Apologies for the delay and a lovely review but I believe this is the Dentist you may be referring to. We are a GP surgery.
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Review titled Disappointing experience
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I'd like to share my dissatisfaction with this surgery. I was referred to an urologist after several appointments with a nurse practitioner (I couldn't get an appointment with my primary care physician). Unfortunately, I waited on the waiting list for too long, until I became ill and had to miss work. I was now at the point where I couldn't control my bladder and needed to see a doctor. Although I raised this issue during my most recent appointment with a GP, they did not take any action to contact the hospital in order to move my appointment up. I ended up seeing a private consultant as well as a private ultrasound and scan. I have to pay a fortune while my work contract only allows me 20 days off sick. That means I'll either lose my job or go on statutory pay, which won't cover my private hospital bills. This could have been avoided if the surgery had contacted the NHS hospital and requested to be seen by an urologist sooner. I attempted to resolve this issue by contacting the practise manager. I expressed my concern and asked if they could change the last record on the system because it was inaccurate. Unfortunately, despite her assurances, this was not completed. She also promised to contact the NHS hospital to see if they could move my appointment, but she never did. Instead, she made some confidential information available on the system for my new surgery. All of this would have an effect on my current health situation. Your doctor should be the guardian of your secrets and a safe place for you to express your concerns. What I didn't discover in this surgery.
Visited March 2023
Review titled Neasham Road Surgery
Replied on 29 March 2023
Good morning. Thank you for your detailed submission. The Surgery is sorry to hear of your experiences and would like the opportunity to investigate and respond in a more private way. As I am sure you are aware, you may raise any issue by completing the complaints forms on our website or by contacting NHS England. NHS Choices is not the way forward here. We would always ask patients to contact us directly as we cannot provide specific information to you via this media. As a general comment, the surgery has no input into waiting lists to be seen by Specialists. This is a hospital issue. Patients have the right to ask for a GP appointment should they wish when they are offered appointments. We do not enforce Nurse Practitioner appointments - although they are extremely qualified and can arrange investigations and referrals. If a patient choose to go private there will be costs incurred but again this is patient choice. We do find your comments rather personal and disappointing, when as a Practice and individuals we have tried very hard to adhere to your requests. We note you have registered with another Practice. With regard to your medical records, these are your records and are confidential, but when you move practices these move with you to ensure your new clinicians have the relevant information. We do not make contact with any new Practice in any other way. All patients are entitled to see their medical records and should anyone believe there is anything within these which is incorrect, you are entitled to ask for this to be amended or removed. This will be considered with the clinician involved. We are sorry you do not feel we looked after your health and wellbeing and wish you well for the future.
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Review titled Really poor practice
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Receptionist staff not helpful. Appointments are impossible to get, most requests are brushed off or triaged onto self referral services. Does not care about the patients at all.
Visited February 2023
Review titled Neasham Road Surgery
Replied on 29 March 2023
Firstly, apologies for the delay in responding. We are sorry to hear of your review and of your experience. Without further information and specific details it is difficult to comment. Unfortunately, as with all NHS services, we are under immense pressure and despite being fully staffed, we will never meet the demand. We are encouraged to signpost patients to other forms of help where appropriate. I would ask you to make contact with the surgery to discuss your issues in more detail and allow us to look into these. Thank you.
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2023
After contacting 111 I was told to contact my gp. Rang for appointment at 8am I was 28th in the queue, 21 minutes later I was told there were no available appointments left. I decided to do an econsult (used this before), not this time the link took me to 111 online, several times, So guess I'm queueing again tomorrow.
Visited January 2023
Review titled Neasham Road Surgery
Replied on 16 January 2023
Thank you for your comments. We are unfortunately all experiencing a huge demand for healthcare services. We do have dedicated 111 slots which 111 can book directly into, depending on the issue. We also offer prebookable appointments which are available up to a month in advance and there are also some appointments available for patients to book themselves on line. You may of course speak to either the Office or Practice Manager at any time. Thank you again.
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Review titled Excellent practice and reception staff
Rated 5 stars out of 5
by Paula Mitchinson - Posted on 30 December 2022
Over the last few weeks I’ve needed more than usual medical help for myself and my mam. I’ve found the reception staff to be amazing!, helpful, professional and have gone above and beyond!!!! They’ve helped me in every way they can!!! You can’t ask for a better team of staff on reception!!!! I appreciate their help so much. The doctors are always great and will help and if they can’t they can signpost you to where you can get help and refer you to the correct places. Thank you to the whole surgery and a big thank you to all the reception staff for everything!!!!
Visited December 2022
Review titled Neasham Road Surgery
Replied on 04 January 2023
Thank you very much for your very positive report. It has been a tough couple of years for us. Demand is extremely high but we are trying to manage the best we can. Thank you again.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I had to have a procedure that caused me some anxiety, the staff were brilliant and really put me at ease. Everyone I have met here whether in person or over the phone has been extremely pleasant, friendly and efficient. I would highly recommend this practice.
Visited September 2022
Review titled Neasham Road Surgery
Replied on 01 September 2022
Thank you very much for taking the time to leave your review. It is very much appreciated and will certainly be fed back to all staff. Thank you again