Nazeing Valley Health Centre
64-66 North Street, Nazeing, Waltham Abbey, Essex, EN9 2NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Speaking to doctors
Rated 2 stars out of 5
by Carol ann icely - Posted on 13 June 2024
I was really ill last weekend called surgery to speak to doctor told the receptionist what was wrong. Response was no appointments. All telephone calls gone. Ended up in a & e. 18 hour wait. No wonder the hospitals are full when you can't even talk to a doctor. Also asked to speak to office manager. Not into Wednesday. Waited for call and guess what no call. Also they sent me a eco form to fill in sent to wrong number.
Visited June 2024
Nazeing Valley Health Centre has not yet replied.
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Review titled Customer service
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
When ever I have had to call the surgery, my own experience is a good one, but and there is a but, there is one receptionist, who is abrupt, rude, almost dismissive and always seems to but into what I am trying to put across. It isnt the first time, I had to call the surgery and it was like the lady was on repeat. Same old same old. I know we do not always go into work full of beans, it at times, I feel this is uncalled for. Half the time, I don’t want to bother telephoning them, just in case, I speak to this lady. I do not find it easy, talking about what, I have going on and this has made me withdraw a lot from telephoning. I am not the only person who has said this.
Visited March 2024
Nazeing Valley Health Centre has not yet replied.