Mvmg - Monks Park - Ratings and reviews
Reviews
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Review titled Poor
Rated 1 star out of 5
by Ricardo - Posted on 05 April 2024
I had a very bad cancer diagnosis and nobody at Monk's Park surgery, where I am a registered patient, seems remotely interested in helping me e.g. GPs writing prescriptions my Oncologist has already given to me - I am asking to switch GPs but don't hold much hope!
Visited April 2024
Review titled Mvmg - Monks Park
Replied on 10 April 2024
Dear Ricardo, Thank you for your feedback. My name is Lois, the Communications and Engagement Manager at Mendip Vale. I'm really sorry to read of your diagnosis and the extra stress you maybe feeling from your experience at Monks Park. To have a fuller understanding, I encourage you to contact Lucy Roberts, the Surgery Manager at Mendip Vale. To do this, please email bnssg.monksparksurgery@nhs.net Thank you
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Review titled Great service
Rated 5 stars out of 5
by John Phillips - Posted on 26 June 2023
My husband rang the surgery at 8.30am for a telephone appointment. He only had to wait a couple of minutes. Appointment booked for 9.30am . Great service. Thank you
Visited June 2023
Review titled Mvmg - Monks Park
Replied on 13 October 2023
Hello John, Thank you for your review, we really appreciate the feedback and we will pass you kind comments onto the team. Thank you once again.
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Review titled Not Good
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Been on the phone for nearly half-hour after the opening time for my son who has developed a worrying skin condition just to get told there are no appointments and the doctor can't phone me either no advice no nothing this surgery is a disgrace avoid at all costs
Visited May 2023
Review titled Mvmg - Monks Park
Replied on 26 May 2023
Dear Patient, We are sorry that we have not met your expectations. We value all feedback as it helps us shape and improve our services. To help us investigate your comments, please do contact the practice and ask to speak with the surgery manager, who will happily discuss the points you have raised in detail with you. Nathan Brown is Monks Park Surgery Manger, which you can contact on 0117 9693106 or email via bnssg.mendipvale.scanners@nhs.net
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Review titled Wonderful Outside Care
Rated 5 stars out of 5
by Roger Pritchard - Posted on 01 March 2023
My late Brother was 92 and had no children or nearby relatives to look after him but he was determined to live his remaining time in his own home. This meant three care visits a day and various health checks and treatments which was difficult for me to organise as I live 100 miles away. However, the Monks Park senior social prescriber was on hand to help with invaluable advice and guidance and generally keep an eye on my Brother which, because of distance, I was unable to do. Even at the end, when he was in hospital and then his final resting care home under the local practice, they still popped in to see him so that he would have a visitor. Thank you so much. What would he or I done without you.
Visited February 2023
Review titled Mvmg - Monks Park
Replied on 14 March 2023
Dear Roger, We are deeply sorry to read the passing of your brother and thank you very much for your kind words. We will pass on your words to the team; they will be glad to hear how much they helped during a very difficult time.
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Review titled Disappointed
Rated 5 stars out of 5
by J. Phillips - Posted on 01 December 2022
Prescribed ear drops but after pointing out and saying a known allergy is on my medical records why I was issued a prescription containing known allergy? It burnt my ears. Why wasn’t it flagged up? Not happy about this
Visited November 2022
Review titled Mvmg - Monks Park
Replied on 19 January 2023
Dear Patient, Thank you for your feedback and I'm sorry to read about your experience. Please can you contact your surgery manager (Nathan Brown), who will be happy to look into your concerns further. He can be contacted via email bnssg.mendipvale.scanners@nhs.net or by telephone. Many thanks.
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Review titled Such kind and efficient service
Rated 5 stars out of 5
by Hilary Field - Posted on 01 November 2022
I came over automatically to this Practice from Helios and at first was going to change as it is a fair drive to get there. But i am staying! The reasons? The Receptionists are so nice and friendly, it makes a world of difference to have smiley, friendly receptionists to talk to, and the GPs i have seen have been attentive, caring, pro active and very approachable. Thank you for running such an excellent practice.
Visited October 2022
Review titled Mvmg - Monks Park
Replied on 19 January 2023
Hello Hilary, Thank you for your feedback on your experience at your surgery, we really appreciate it. We are pleased you were given the treatment and efficiency from all staff. We will make sure your comment is shared with all the staff. Thank you once again.
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Review titled Disgusting
Rated 1 star out of 5
by Adriana Merlino - Posted on 31 October 2022
I called for help as I am really unwell with I think a chest infection and I am asthmatic. I told the doctor I was unable to drive because I was feeling dizzy. The response was ‘can you get a taxi’ in this climate I'm to get a taxi? Because I said no she wouldn’t help me. I am really struggling where I feel so unwell and no one will help me. I am disgusted.
Visited October 2022
Review titled Mvmg - Monks Park
Replied on 02 November 2022
Dear Adriana, Thank you for your feedback and I'm sorry to hear we have not met your expectations on this occasion. Please could you contact the surgery manager so that your concern can be addressed fully. Michelle Wright is the Surgery Manager at Monks Park Surgery and can be contacted on 01179693106 or via email on bnssg.mendipvale.scanners@nhs.net
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Review titled Superb service from this GP.
Rated 5 stars out of 5
by Sally Ross - Posted on 22 August 2022
I can wholeheartedly recommend this great practise. It’s like the hood old days ! I was with Helios, Stoke Bishop and moved here when they closed. I was very dubious to begin with and it’s a good twenty minute drive. It is worth every minute and plenty more. Appointments always available. I feel cared for and safe with a complicated medical history. The reception team, nurses and doctors all really try their best and are incredibly pleasant . The extra mile !
Visited August 2022
Review titled Mvmg - Monks Park
Replied on 23 August 2022
Dear Sally Thank you so much for your positive feedback. I'm so pleased to hear that you have moved across following the closure of Helios and are continuing to receive great service. The whole team work incredibly hard to provide a good experience for our patients, and I will ensure they are all aware of your positive comments. Many thanks, Jo Clayson, Area Manager
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Review titled 5* experience
Rated 5 stars out of 5
by Jacqueline Margaret Phillips - Posted on 18 June 2022
Thank you to the GP's and Practice Nurse involved in my recent care. First class service . Much appreciated.
Visited June 2022
Review titled Mvmg - Monks Park
Replied on 20 June 2022
Dear Jacqueline Thank you so much for your kind words. I will pass your feedback onto all GP's and nurses involved in your recent care. We appreciate you taking the time to say 'thank you' - it means a lot to the staff at the surgery. Kind regards, Jo Clayson, Area Manager
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Review titled Too rushed.
Rated 3 stars out of 5
by Jacqueline Margaret Phillips - Posted on 16 May 2022
Due to the lift being broken the Dr found a downstairs vacant room because I cannot climb stairs. From then on it was a whirlwind of a consultation both physical and verbal. Twice I asked the Dr to please show down. The questions were fired at me. You'd think they had a train to catch. The Dr did not even sit down but stood up throughout. . I've never experienced such a rushed appointment and I came out feeling unhappy. I hope this was a one off. It was my 1st face2face at this surgery. Receptionists and phone consultations have been very good. Shame the Dr let the side down. Then when I came for a face-2-face with a Nurse last month similar thing happened rushed throughout the appointment and she came over stressed. Certainly elevated my BP! Such a shame as I transferred from Mendip Vale, Worle and never had a bad time in 6 years as a patient and during Covid. They were excellent.
Visited May 2022
Review titled Mvmg - Monks Park
Replied on 17 May 2022
Dear Mrs Phillips Thank you for taking the time to feedback about your appointment with us, we are sorry that you are unhappy and felt rushed. All of team want to provide safe and effective care for our patients, and to ensure our patients feel confident in telling us when we don’t get things quite right for their individual needs. The Surgery Manager Michelle will speak with those involved in your care and see how we can improve our services for you next time. She will also pass on your positive comments to the reception team. Should you wish to contact Michelle please call the Surgery or you can email her at bnssg.mendipvale.scanners@nhs.net Thanks again for letting us know about your experience.