Mulberry Medical Practice - Ratings and reviews
Reviews
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Review titled Very caring doctor
Rated 5 stars out of 5
by Alan wise - Posted on 25 April 2024
This Doctor was brilliant took all the time to help and listen to me lovely person I would recommend to people
Visited April 2024
Review titled Mulberry Medical Practice
Replied on 25 April 2024
Dear Alan Wise, Thank you so much for your kind words. We're delighted to hear that you had a positive experience with our doctor. Providing excellent care and taking the time to listen to our patients' concerns is always our top priority. Your recommendation means a lot to us. Best regards, Practice Management
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Review titled Surgery contact problems
Rated 2 stars out of 5
by Chris - Posted on 12 January 2024
Tried to contact surgery regarding prescription changes. On phone am 3rd in queue for 30mins Tried pm 1st in queue for 20mins so gave up. Eventually used “Patches” explained that the recent statin changes were unsuitable as they were found unsuitable in the past. Received a call from Farinaz Keshavarzi who was very helpful corrected meds, discussed symptoms and made changes to other problems regarding my medication. Was a pleasure to have spoken to Farinaz helped put my mind at rest. I will use “Patches” for future contact but worry about patients that do not have the ability to use it. Can’t remember the last time I was able to contact the surgery by phone. I wonder how many other patients just give up or don’t bother phoning?
Visited January 2024
Review titled Mulberry Medical Practice
Replied on 06 February 2024
Dear Chris, thank you for sharing your experience. We apologise for the phone difficulties and appreciate your patience. We are delighted to hear that Farinaz was able to assist you effectively, correcting your medications and addressing your concerns. We understand the importance of timely and accessible communication, and your feedback highlights areas where we can improve. If you ever encounter any further difficulties or have additional feedback, please feel free to reach out.
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Review titled A practice keen to help
Rated 5 stars out of 5
by Matt Kramer - Posted on 13 December 2023
Very difficult to get an appointment but on the plus side, the Pharmacist and Diabetes Specialist are brilliant!! They genuinely are interested in your health and wellbeing and continually keep on top of Prescriptions / blood tests / reviews. I really feel looked after.
Visited December 2023
Review titled Mulberry Medical Practice
Replied on 14 December 2023
Dear Matt, thank you for sharing your feedback. We understand the challenges in getting appointments, and we will continue to do our best to make our services more easily accessible for our patients. We appreciate your acknowledgment of the dedication and care provided by our amazing Pharmacy Team, and we will share your feedback with the team. Your health and well-being are our priorities, and we're committed to providing the best possible service. We always look forward to receiving more feedback from you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
Very helpful and understandable response I have been looking for a response from them and have it thank you
Visited December 2023
Review titled Mulberry Medical Practice
Replied on 14 December 2023
Thank you for your kind words. We're delighted to hear that you found our response helpful and understandable. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. Your well-being is our priority.
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Review titled So helpful
Rated 5 stars out of 5
by TJV - Posted on 06 September 2023
I have always had great care from this surgery. Lately I have had to have a few appointments and every doctor I have seen has been kind, helpful and empathetic. I have always managed to get an appointment when needed and I feel confident that the Doctors will get to the bottom of what is causing my issues and for that I am grateful.
Visited September 2023
Review titled Mulberry Medical Practice
Replied on 14 December 2023
Dear TJV, thank you for your kind words and positive feedback. We appreciate your trust in our care and are dedicated to addressing your health concerns. If you ever need more help or if you have further feedback, please don't hesitate to let us know.
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Review titled Great Dr
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Friendly, knowledgable, engaging, polite. Helpful, efficient and puts patient at ease. Surgery also convenient to reach and most of the staff, friendly.
Visited August 2023
Review titled Mulberry Medical Practice
Replied on 14 December 2023
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our team to be friendly, knowledgeable, and engaging. Our goal is to make every patient feel comfortable and well-cared-for, so your kind words mean a lot to us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
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Review titled Great service
Rated 4 stars out of 5
by Ankit - Posted on 10 August 2023
Popped in to the practice, was met by a very helpful medical receptionist at the willow court branch. Who got me a telephone appt with the GP the same week! Fantastic service
Visited August 2023
Review titled Mulberry Medical Practice
Replied on 14 December 2023
Dear Ankit, thank you for sharing your positive experience at our Willow Court branch. We're pleased our team could assist you promptly. If you have any further feedback or questions, feel free to reach out. Your well-being is important to us.
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
This doctor has been very supportive, helpful and sympathetic. She's a very nice person and easy to talk to and I would recommend her as a doctor.
Visited April 2023
Review titled Mulberry Medical Practice
Replied on 03 May 2023
Your feedback has been shared with the team and is gratefully received. It is always supportive when a team is acknowledged for the great care they provide.
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Review titled Excellent patient centred care
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Was approached nicely, kind and polite, respectful with decision. Doctors understand your needs. Appropriate care and referrals made. There was good interaction and communication with understanding of the patient.
Visited March 2023
Review titled Mulberry Medical Practice
Replied on 03 May 2023
Feedback is always welcome and yours was much appreciated. We always share any feedback received with the team as we feel it is important that the team are aware of the impact they have on patient care.
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Review titled Practice improved a lot over last year
Rated 4 stars out of 5
by Nadiya Beck - Posted on 22 March 2023
I called today for GP appointment. I didn't have to wait for long time. The receptionist was very polite and professional and I was given a choice of face to face or telephone appointment with GP . I am very greatful to our GP helping me with my health problem, medication and advice.
Visited March 2023
Review titled Mulberry Medical Practice
Replied on 03 May 2023
We thank you for acknowledging our efforts to improve access to our services. We hope to continue delivering at this standard and patient satisfaction.