Mulberry Medical Practice - Woodcroft - Ratings and reviews
Reviews
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Review titled Always waiting on a call queue to speak to someone
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Whenever I call the surgery, I’m always waiting on a long queue even if it says I’m on number 1 waiting. Once I was put on the queue for almost two hours! Still no one spoke. It does become stressful calling the surgery.
Visited October 2023
Mulberry Medical Practice - Woodcroft has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Chris - Posted on 14 October 2022
Received text to make an doctor’s appointment Tried to call to make an appointment at 8.30am 21st in queue tried again at 10am 4th in queue waited for an hour and still didn’t manage to get through. Had some tests over 2 weeks ago no contact since. Looks like it takes over 13 mins per call. Ridiculous situation needs urgent rectification. Customer should always come first. I am aware that if I eventually reached a receptionist I would be informed that all appointment slots have been taken and to call again tomorrow. Not good enough Mulbery !
Visited October 2022
Review titled Mulberry Medical Practice - Woodcroft
Replied on 03 May 2023
We acknowledge the problems you have had with accessing our services and we do apologise. Please be assured we are looking at systems to improve and hope your future experience will be more positive.
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Review titled Phone just ringing and ringing
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
The reception staff are awful at this surgery. They literally just leave the phone ringing and ringing. It's 7th September around 4:30pm and I have been now waiting to speak to someone for the last hour and 15 mins. This is unacceptable
Visited August 2022
Review titled Mulberry Medical Practice - Woodcroft
Replied on 03 May 2023
We are sorry to hear this. We do have the facility to track calls and check systems are working correctly and if need be address staffing levels and issues. If you have experiences like this please do email the surgery with full details and we will look into the matter. Mulberry.medicalpractice@nhs.net
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Review titled Poor processes - it’s hard to get an appointment
Rated 1 star out of 5
by Deeply Concerned - Posted on 22 September 2022
I am usually not one to leave reviews like this but the process to book appointments is appalling. You must ring at 08:15 or 14:00 and even then, appointments may all be gone by the time you get through. I’m particularly baffled as the receptionists still insist that you call at these times even when the surgery has contacted you to make an appointment regardless of the severity of the ongoing situation. Why they removed online booking is beyond me! That was a much simpler method of securing an appointment and could be booked in advance instead of the mad scramble to try and get in there before everyone else. I’ve had receptionists quiz me about my symptoms only to tell me to call back later. Not a good system at all. It’s a shame because the GPs (when you get to see them) are very professional and obviously care about their patients.
Visited August 2022
Review titled Mulberry Medical Practice - Woodcroft
Replied on 03 May 2023
We understand that removing the online booking has impacted the ease of getting an appointment. As we emerge form the pandemic we are reviewing our service delivery model and we now offer online booking, evening and weekend appointments and strive to improve access.
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Review titled Appointments are non existent
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2022
I called bang on at 2pm I was 5th in the queue- held on for 25 minutes to be told there are no appointments today and try again tomorrow. My appointment request was after I had a text message from the doctor saying I need to get in contact after a blood test! I am so frustrated with the service- been a patient for the last 25 years I think it’s time to move on.
Visited May 2022
Review titled Mulberry Medical Practice - Woodcroft
Replied on 03 May 2023
We are sorry to hear of your frustration with accessing our services. We are reviewing our system and have introduced online consultations to help with access. You can access this via our website.
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Review titled Appointments are non existent
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2022
I called bang on at 2pm I was 5th in the queue- held on for 25 minutes to be told there are no appointments today and try again tomorrow. My appointment request was after I had a text message from the doctor saying I need to get in contact after a blood test! I am so frustrated with the service- been a patient for the last 25 years I think it’s time to move on.
Visited May 2022
Review titled Mulberry Medical Practice - Woodcroft
Replied on 03 May 2023
We are sorry you have had poor experience and as a long time patient we do realise on this occasion we have fallen below the expected standard we aim to offer all patients. Please be assured we are looking into our system and staffing levels to try and improve our access.