Moulton Medical Centre - Ratings and reviews
Reviews
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Allergic to penicillin given it without looking at my records sic for a week! failed to give me my insulin on a friday which was left in their fridge over the weekend! What next!!
Visited March 2023
Review titled Moulton Medical Centre
Replied on 16 May 2023
Dear patient, We thank you for your feedback and are sorry to learn you are disappointed with our service recently. We strive to provide a high level of service to all our patients at all times. If we are made aware of patients allergies, we ensure this relevant information is detailed on their patient record so that when clinicians are prescribing medications any potential issues are prevented. So that we can investigate your particular issue and prevent it happening again, it would be really helpful if you could please make contact with our Practice Manager Terri on 01406 258373 or email t.zeferino@nhs.net who will listen to your concerns and address them. Thank you.
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Review titled still waiting
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
I avoid trying to see a doctor because since several retirements, the new docs have given my cancer victim husband quite appalling service. After reading nhs website it advises me to see a doctor on my symptoms, That was monday, now wed why oh why we have to tell a receptionist what the problem is I cannot comprehend...what happened to doc/patient confidentiality! anyway I politely complied and assured a doc would ring that morning. Now I am full time carer for husband, but missed the cal by 2 mins several hours later, in the next room it didnt even ring! Rang and was put back on the "bottom" of the list. its three days later and still waiting for the call! As a carer I cant wait ages for them to answer the phone, nor sit waiting for non existant calls....all I want is personal advice in case I am seriously ill. I remember a while back getting a thank you letter for being a carer how important that is to the surgery and priority service...never received that yet! This surgery thinks we are their to support them not a service to the public. I keep getting vaccination request messages though! Wish I could change surgeries but no one else takes in our area and in the current crisis is there any hope anywhere!
Visited January 2023
Review titled Moulton Medical Centre
Replied on 12 January 2023
Dear Patient, We thank you for your feedback and are sorry to learn you are disappointed with our services and appreciate this must be a worrying time for you. Our dedicated staff work extremely hard to support our patients' needs which we understand differ from patient to patient. Our admin team work with protocols designed by our GP's which includes asking our patients questions about their symptoms - this is so they can ensure the patient is directed to the best possible colleague as within Primary Care now we have multi-disciplinary teams with varying specialisms. So that we can help you specifically, it would be helpful if you could please contact our Practice Manager Terri on her direct line 01406 258373. thank you
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Review titled Disgusting service/practice
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
NHS are a free service, so expectations are low. This practise spectacularly fails to meet them. Mix behind the times, with rude ignorant and unhelpful staff. They won't use electronic prescriptions, so they require a supply of stamped addressed envelopes to use an online pharmacy. All but forcing most to use their in house pharmacy and make trips to collect medications. Not all patients will be able to arrange this in a timely fashion every month.
Visited December 2022
Review titled Moulton Medical Centre
Replied on 16 December 2022
We are sorry to learn of your disappointment in our service. We pride ourselves in providing a high quality service in all areas of our business and the majority of our patients are happy with this. If you would like to contact our Practice Manager, she can discuss your particular issues in an attempt to resolve them. many thanks.
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Review titled prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2022
used doctor link to inform surgery of concern,received text later that day advising of phone call in 2 days time Phone call arrived as promised and was seen later that day
Visited June 2022
Review titled Moulton Medical Centre
Replied on 04 July 2022
Many thanks for your feedback, we are pleased you found this service helpful and prompt. Our aim at all times is to provide a positive patient experience when using any of our services.
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Review titled Not good at all.
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Shingles. Perfectly treatable by G.P. Sent to A & E instead during the height of the nurses strike. A & E sent me back to this G.P. surgery as it would be quicker to get treatment. This surgery resisted and sent me back to A & E. I was left for three days in excruciating pain because they would not treat me properly, professionally, with care and concern. Other factors were refused to be addressed too. When I brought these up with the surgery I was struck off! I would certainly not recommend this surgery.
Visited May 2022
Moulton Medical Centre has not yet replied.