Morrab Surgery
2 Morrab Road, Penzance, Cornwall, TR18 4ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredulously bad!
Rated 1 star out of 5
by Stewart Kent - Posted on 25 April 2025
Since Covid the Admin side of this surgery has deteriorated at a great rate of nots and in all respects. Four doctors listed and over or near 30 ancillary or admin staff with no communication whatsoever between themselves or their patients. I have no complaints against any individual but every time you raise a question or a query you are fobbed off by people whose sole mission in life is to stop you seeing a doctor. Lost tests blamed on others, mixed up appointments blamed on others. It’s always someone else’s mistake and no one prepared to take any responsibility. Just one example I asked reception today what my appointment was for but they couldn’t tell me but suggested it was for a non existent second Shingles vaccination. It was for nothing of the sort. The surgery is shabolic and an utter disgrace. The notes written up on my records on two occasions now are not only a fabrication of the facts they contain untruths to try and make me look like the villain of the peace or simply an awkward patient.
Visited April 2025
Morrab Surgery has not yet replied.
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Review titled Awful surgery
Rated 1 star out of 5
by Ella Allen-Erijota - Posted on 04 March 2025
Have been with Morrab surgery for probably 7 years and in the last few years it has gone down hill by a lot! The receptionists when you call up are rude. I called up today about an ongoing problem that they have failed to give me the correct treatment for as I either get prescribed over the phone without seeing me or I get sent to a nurse not a GP who has also got this problem wrong as the treatment has not worked. I get told today that they can no longer book appointments over the phone and that I have to use the online booking /triage system. I have been on this for the last 4 days and it has always been shut and I replied with if it’s shut everytime I go on it then how am I meant to get an appointment and she said you’ll have to try the next day. They do not care if your uncomfortable and needing an appointment ASAP and are happy to just let there patients feel like this. Would not recommend this surgery to anybody and from what I’ve heard other people say I think it is a mutual feeling upon their patients.
Visited March 2025
Morrab Surgery has not yet replied.