Morden Hill Surgery (The Lewisham Care Partnership) - Ratings and reviews
Reviews
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Review titled Trying to book an appointment
Rated 2 stars out of 5
by Giuseppe Manuli - Posted on 18 April 2024
Dear Morden Hill Surgery, At the request of the Doctor, I have been asked to book an appointment to review my statin blood test. I am unable to get through at 8am to book (I called in the afternoon and was told to call at 8am). I work and it is very difficult to call at this time, and when do I either get cut off or am number 30+ in the que. I can't understand why the Doctor could not simply give me a time to speak with her and I can explain at work that this is the time I have been given to speak with my Doctor. I tried booking an appointment through your online wesite, but Morden Hill Surgery did not appear in the listed, and in any case, it was not clear to me if it was possible to or not ti actually book an appointment online this way. I do not want to waste Doctors time so rarely visit or call. If there is any other way I can help make the process easier, I am more than will to assist. I simply want to be able to talk for a minute or so about may blood test and my bladder / prostrate (I think I may simply have an infection but I'm not a Doctor!). Yours faithfully, Giuseppe Manuli
Visited April 2024
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Follow-up to my previous review
Rated 4 stars out of 5
by Giuseppe Manuli - Posted on 23 April 2024
Dear Morden Hill Surgery, I calling your Practice at 8am on the dot, and secured the '7th in the queue' spot. It took another 15mins to then get through. After describing my symptoms I was give a 9:40am appointment to see a Doctor in person that day! I arrived and was called in 2mins early. I cannot fault the attention given to me by the Doctor and the care taken to examine. I would hope that in the future the appointments system might be made less 'fastest finger first', with the competitive game show element removed, and more like modern service it should be - or if that's asking too much, the appointment service we had 20 years ago. Is it a case of too much demand for the system to cope with? Your faithfully, Giuseppe Manuli
Visited April 2024
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2023
I had a telephone consultation with a GP regarding my blood pressure with is still very high even after the pharmacist reviewed and adjusted my medication. Firstly this was a telephone consultation and I think with things like blood pressure the consultation should be face to face and secondly the GP's response was 'and what do you want me to do?' That response to me showed disinterest and almost callousness. The medication was eventually adjusted again I am still having very high readings but am so reluctant even fearful to contact the surgery
Visited November 2023
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Appointment for Blood test results
Rated 3 stars out of 5
by Limbs - Posted on 27 September 2023
Called Surgery today having been sent an email to say blood tests ready. Make appointment tod.discuss. Waited 25 minutes..was told need to go to practice at 08:00 to get an appointment. Working 12 hour days. Not possible. What do I do?
Visited September 2023
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Warning
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
If you're thinking of registering with this surgery, please think twice. They appear to be unable to cope with the patients they have registered. I have been trying for weeks to get a dr appointment to discuss blood tests and x rays but without success. I have downloaded 2 of the apps and no GP appointments there. I have rung regularly: on all occasions I am forced to listen to a long recorded message; once I get past that and am put in a queue the wait time has been anywhere between 30-90 minutes; on other occasions I am simply presented with an engaged tone and then hung up on. When I do get to speak to a member of staff I am given conflicting information about when to ring / how to use the app. Even the GPs give incorrect information - the hospital will contact you about your appointment, two weeks later I get a message from the GP to say my hospital appointment has been cancelled because I did not attend - of course I didn't I didn't know I had one because I followed your (incorrect) instructions! Absolutely maddening. I understand they are under pressure, but some simple, clear and consistent communication and procedures would go a very long way to improving things.
Visited August 2023
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by A.froud - Posted on 13 April 2023
Walked in on11/4/23 a little difficult getting through on the phone.expliand my issue and was seen within ten minutes.Doctor was very Helpful explaind everything i needed to know & how to deal with it.great service.thankyou.
Visited April 2023
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Poor Service with the worse appointment system
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
It is absolutely appalling the appointment system at the surgery. Rang the practice on Friday and was told the receptionist cannot book an appointment at the extended access hub as it can only be done through the app. I have to install the app to access appointments at the hub and no other options except from calling back on Monday at 800am. Called on Monday, one hour trying to get through and nearly an hour holding/waiting for the receptionist to pick up - after two hours waiting, I was told their system has broken down and another surgery picked up the call. I was told to go to A&E as they cannot access the appointments at Morden Hill Surgery. Rang back this morning and my son was given an Appointment at 1140am, it is now 1253pm he is still waiting to be seen and was told there are other children ahead of him. The waiting room was empty. They kept him waiting while he was coughing and possibly needs nebulising as he is asthmatic. They don't seem to care and couldn't at least send a message to patients to notify them that their system broke down yesterday. The surgery is not delivering the minimum services required to look after their patients. This has to change as it is very concerning to experience such poor service.
Visited December 2022
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.
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Review titled Locked in to the building.
Rated 1 star out of 5
by Litsa Breingan - Posted on 21 September 2022
I attended an appointment at 8pm. Very little signage and help to find the correct room. Receptionist had disappeared by the time I was called up. After my appointment, I tried to leave the surgery and found myself locked in. Doors had self-locked behind me and I found myself locked in by the mail door. No one heard my shouts and banging of the doors and windows (By this time I had also enlisted my husband who had been waiting for me outside). I eventually rang 999. The fire brigade arrived very quickly and were about to break the door down to release me when a cleaner arrived and let me out. Multiple problems at this surgery. Complete health and safety risk. I could not possibly recommend. Still trying to get over the shock of it all.
Visited September 2022
Morden Hill Surgery (The Lewisham Care Partnership) has not yet replied.