Moorside Surgery - Ratings and reviews
Reviews
-
Review titled Very Disappointed
Rated 1 star out of 5
by Janice - Posted on 10 April 2024
I have been with this surgery all my life. I have lived at the same address for 51 years.. now the practice manager as sent several letters saying I have to leave because I'm out of the catchment area. Why now after 51 years is my address a problem?.. I am 1 mile away from the surgery.. take me 5 minutes in a car to get there. Got the letter while I'm going through tests too.. . Unbelievable
Visited April 2024
Review titled Moorside Surgery
Replied on 12 April 2024
Dear Janice - I am sorry that I am unable to investigate this without further information. The practice is constantly reviewing the boundaries so that we can offer the best possible care closer to home and also the community boundaries do impact us - so if you want to contact us I would need your address to look at this Kind regards
-
Review titled Unable to access appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Moorside could be a great practice – it has at least one excellent doctor, some terrific healthcare assistants and some very empathetic and helpful reception staff. However, it is let down by draconian policies with regard to booking appointments, as I experienced when trying to book one for a minor issue in late 2023. "Call at 8 O'clock in the morning" is not just a mantra but an entire philosophy at Moorside. No allowances are made for those of us unable to call at this time of the morning due to disability, sleep disorders or work commitments. This was certainly my experience when I asked in person at the surgery. I even asked about pre-booking an appointment for the Bradford Out-of-Hours Service which their website states they participate in, but I was told I would still have to call early in the morning, albeit a whole hour later. When my wife politely protested the lack of options, the receptionist barked "Don't start!" and retreated behind a screen and could be heard talking about her with colleagues. There is no access whatsoever to pre-bookable appointments through electronic channels (which appears to be unique in north Bradford), just spotty access to the Patchs messaging system, only erratically and during working hours – again, extremely unhelpful for those of us that don't keep conventional hours. This is staggeringly backward-looking and archaic in the wider context of a 21st-century National Health Service that is increasingly embracing digital services. Apparently the reason for this is that the practice previously wasted money and resources through missed pre-booked appointments. Neither my wife nor I have ever missed a single pre-booked appointment with any previous practice, so why should we be tarred with the same generalising, condescending brush? It also seems a ludicrously inefficient use of resources and communication channels, as the daily 8am scrum must mean some patients who genuinely need urgent treatment will be pushed aside in favour of others who have a minor condition where a pre-bookable appointment 2-3 weeks hence would be perfectly acceptable.The outgoing message when calling the surgery even suggests you may be denied access to primary care should you be unable to call at 8am, which I strongly believe to be in direct contravention of The Equality Act 2010 given that many protected characteristics would preclude this. My wife and I are both in the process of leaving for another surgery as we essentially have zero access to primary care. This is simply unacceptable.
Visited November 2023
Review titled Moorside Surgery
Replied on 12 April 2024
As this post is anonymous I am unable to fully investigate but do take your comments seriously. The booking of GP appointments has become more complex over the years and we are constantly reviewing our systems and evaluating patient feedback. We work closely with our neighbouring surgeries and meet monthly to discuss our access plans, review our data and try look at best practice. We are being forced down a 'digital' pathway with the introduction of Patchs, NHS Apps, Cloud based telephony, Care Navigation and many other new systems. On an average month we take over 5000 phone calls and in the past 3 months our average monthly appointments are 5177. We appreciate that the 8am system is not ideal and are looking to introduce some pre bookable appointments - however our patient feedback does imply that overall we are doing a good job in what can only be described as unprecedented times. We are sorry to hear that you are leaving us and hope that your new surgery can meet your needs. However if you would prefer to discuss options we would be happy to talk to you.
-
Review titled All staff are amazing
Rated 5 stars out of 5
by Graham - Posted on 25 October 2022
I recently moved to Moorside Surgery after being at my previous surgery for approx 8 years and failed to diagnose me with COPD. I joined Moorside surgery only a few months ago and already I have seen excellent Nurses and GP's. The moment you walk into the surgery you are greeted by lovely reception staff, then seen by a fantastic Health care team. I now have my diagnosis and on the correct treatment. Thank you Moorside.
Visited October 2022
Moorside Surgery has not yet replied.
-
Review titled Unprofessional practice
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
I recently went for a diabetes review in which I spoke to a nurse that said my levels were high and she wanted to create a plan for medication and a way to bring my levels down. But after the review, I had no contact from the nurse, they even said they wrote me a prescription for that week which the pharmacy said was never made. The nurse even mentioned that she knew I had a tight work schedule and was unable to have an appointment in that time, so she promised to book me in for appointments after work even for telephone calls just to check up on my levels and discuss further plans. But I was left with another empty promise. I was left with no medication and no future contact, I had called multiple times to try and arrange an appointment, but the receptionists never helped and blamed me for their lack of professionalism. I find this very unprofessional, and I was neglected after being promised support and a clear plan to help me with my diabetes. I am very appalled and saddened by the service within the surgery.
Visited October 2022
Moorside Surgery has not yet replied.
-
Review titled Ridiculous appointments system
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2022
Patients have to ring at 8am to get an appointment. Patients not consulted about the imposition of this system and you can never get to see a doctor as a result. Its either an emergency or told to ring back another day. No consideration is given to patients who are unable to ring at 8am due to illness, sleep probpems or other valid reasons. If you ring later, all the appts are gone and you are told to ring back next day. The place is also covered in signs telling patients what is not acceptable. Try doing what the patients actually need instead of scolding them when you don't provide the needed services. I have been at this practice many years and I feel this is most unpleasant and uncaring it has ever been.
Visited May 2022
Moorside Surgery has not yet replied.