Montgomery House Surgery
Piggy Lane, Bicester, Oxfordshire, OX26 6HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible system
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
As others have said the system seems deliberately designed to make it impossible to make and appointment or even speak to a doctor. If you can go anywhere do not use this surgery - I appreciate they are busy but this system does not work for patients.
Visited November 2023
Montgomery House Surgery has not yet replied.
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Review titled Shameful
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I recently had an urgent colonoscopy. I tried to get the results but was told the doctor had not read them. Why not? I requested that they should read them and get back to me with the results. Sadly, but not unexpectedly, this has not happened to date. This surgery continues to so difficult to see a doctor. E-consults are always closed for the day. Trying to get an appointment on the same day is near impossible. If you work in an environment where you can’t seat and wait on the phone you will never get one. The lack of service since Covid, still a great excuse for them, is mind boggling. Sad to see how far the surgery has fallen. I have been with them 48yrs and it’s the worse it can ever be!
Visited August 2023
Montgomery House Surgery has not yet replied.
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Review titled Awful awful awful
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Been a patient here since it opened when I was a child. Have stayed through convenience and ease but so fed up. Being told I am on a call back list and when I call 7 hours later I’m told I was called but no answer —- this has happened 3 times now. “Make an appointment the day your named GP works” unfortunately those aren’t the days I am off so I can’t make an appointment and it has to be daily list e consult which is full by 8am each day. If you do get a space you have to be able to answer you phone at any point in the next 48 hours. If you miss the call the whole debacle starts the next day again This system does not work and this GP surgery constantly lets patients down! What a shame as they used to be amazing! You have to stop blaming Covid now. Those of us working in acute settings have learnt new ways of working which don’t have detrimental effects on our patients
Visited June 2023
Montgomery House Surgery has not yet replied.
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Review titled You cannot speak to anyone!
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Never register with this surgery! No-one answers and when you use the automated online system, no-one answers, there is no point. Awful service and it makes you wonder if there are even real people there?
Visited May 2023
Montgomery House Surgery has not yet replied.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I suffer some complex medical issues to which I need to be reviewed by doctor's. Having completed an eConsult form and checking with the receptionist I was on the call back list, I was told I was not. I spoke to one of the senior partners of the practice but was probably given 4 minutes on the phone and told to speak to my named doctor. Upon waiting for him and made to feel a complete an utter nuisance, despite him having received an letter from the hospital he was not able or willing to offer any real help. I cannot understand why this surgery is still taking on new patients when it cannot offer proper care to the existing patients.
Visited May 2023
Montgomery House Surgery has not yet replied.
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Review titled Absolutely Terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Having been to A&E, I was told to arrange a follow up appointment with my GP. Six days later I am still trying! You can't speak to anyone, the e-consult is fully booked by 6am and there is no way to book a routine appointment. Absolutely terrible practice.
Visited May 2023
Montgomery House Surgery has not yet replied.