Modality Partnership (Awc) - Ratings and reviews
Reviews
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Review titled No results information
Rated 2 stars out of 5
by Tracy - Posted on 26 March 2024
Second time now had results back now and apparently says patient has informed , but not been informed. Why is this happening, why am I chasing the surgery when they should be contacting me , poor people that don't have the NHS app and check on their results , shocking
Visited March 2024
Review titled Modality Partnership (Awc)
Replied on 25 April 2024
Dear Tracy Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Trying to book a smear. Horrendous. You used to be able to ring and its booked in 2 minutes. Now have to fill in a form and wait for a call within 2 weeks. So if your driving or working or bad signal and miss 2 calls you have to fill another form in and go through the whole process again! You can't even book on system online. Smears are so important and I feel this service is dangerous as some people especially the younger end who aren't keen anyway might say I won't bother. Very inconvenient way to book a simple 20 minute appointment.
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 01 February 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Laughable
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
After suffering from a horrendous cough I was told to go back to the surgery 5 weeks after symptoms began. So I did, after the whole mess around trying to get an appointment I was greeted by I'm guessing a trainee who didn't have the slightest clue what he was doing. I was told me to come back in a week's time if it was still causing me problems. Can't sleep, can't eat & horrendous chest pain and they couldn't care less. After demanding he look at my notes it stated if I was still suffering after 5 weeks I needed to go for a chest x-ray and he said that I would have to ring and book it myself no number given just shown the door. No wonder the hospitals are as manic as they are doctors don't want to actually do anything resulting in minor problems going to the hospital for someone to actually listen
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 01 February 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled great practise
Rated 5 stars out of 5
by Brenda Baker - Posted on 09 February 2024
i would just like to thank all the doctors and staff at the surgery. I have had a difficult time recently after a diagnosis of temporal artiritis leading to steroid diabetes. i have had quite a few appointments and numerous telephone calls checking to see how i am. i am very grateful for all the attention I have received. I really appreciate it, regards, brenda baker
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 29 February 2024
Dear Brenda Baker We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Complete waste of time
Rated 1 star out of 5
by Bradley Mccaskill - Posted on 03 January 2024
They never seek to help! Just try to get rid of you! 3 times I went about the same problem just ended up having an operation only took them 3 times to notice something was wrong. Today went in feeling unwell and dizzy and was given sickness tablets??
Visited January 2024
Review titled Modality Partnership (Awc)
Replied on 01 February 2024
Dear Bradley Mccaskill I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Mark Love - Posted on 07 November 2023
Message for Modality. Just need to ring, get an appointment and see some one face to face I'm sure I'm not alone but once again the service proved that it is a useless service. I needed to simply request a repeat prescription but it would not recognise my saved passwords and after trying several times it locked me out ! I needed blood pressure tablets. After this mornings experience I'd imagine my blood pressure is sky high. I'm now told I need to call the surgery, I know how stressful that is. I did this yesterday for my wife and after 25 mins being number 13 in the queue decided I/we would use the online service. Again as we are all aware a rubbish service, after completing the on line questionnaire my wife was told someone would be in touch in the nest 28, yes 28 days.
Visited November 2023
Review titled Modality Partnership (Awc)
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Really good experience today
Rated 3 stars out of 5
by Elaine and Colin Meredith - Posted on 01 November 2023
We left an online request after lunch today as a follow up to a visit to A & E and the doctor rang back within 2 hours. We have been critical of Modality but this was an excellent experience. Good grasp of the issues, excellent 'bedside manner' and constructive way forward.
Visited November 2023
Review titled Modality Partnership (Awc)
Replied on 24 November 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Shocking service
Rated 2 stars out of 5
by Sarah Ingham - Posted on 23 October 2023
I filled an online request for a fostering medical I didn't hear anything from the surgery so I called into the surgery to be told someone would contact me to arrange an appointment I waited 2 week still hadn't heard anything so called in again to be told it would be classed as urgent as I needed the medical doing before the 18/10 and as of yet I still haven't heard off anybody to arrange this I have tried ringing the surgery and all I get is were experiencing high levels off calls and to call back then the call is cut off I've tried to fill the online form again but I answer 1 question and it wont let me go any further this is absolutely disgusting service and I'm still currently waiting for someone to ring me back to arrange the medical as I'm trying to go for an sgo order and not having the medical is holding the process up so please can someone have a look at this Thanks
Visited October 2023
Review titled Modality Partnership (Awc)
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Voice connect and meds
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
I have to have a review every month for my meds and I got a message saying I could use voice connect to get my meds. But has I followed all the instructions it tells me I can't get them meds so I am left with no meds and no one has contacted me and I am very disappointed why send me that message if it was going to say that I could not have the meds sent to my pharmacy.
Visited July 2023
Review titled Modality Partnership (Awc)
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Too long and not free
Rated 1 star out of 5
by Kathy Hughes - Posted on 23 June 2023
My foster-son is disabled and entitled to a free bus pass on the grounds of his epilepsy. the epilepsy service used to provide a letter for free to be submitted with his application. Unfortunately they have now said this must be done by the GP. During my son's long term health review I mentioned this to the doctor who said I could just bring in the form and it would be sorted. I therefore did this, but have now been told that it might take up to 4 weeks to be dealt with and will cost £30. Neither of these facts were mentioned by the doctor. Now it will cost up to 4x weekly bus fares plus £30 for a "free " bus pass. Perhaps Modality should spend less on "carer support" events and actually support the carers by doing their job in a more timely manner and for free!
Visited June 2023
Review titled Modality Partnership (Awc)
Replied on 28 July 2023
Dear Kathy Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer