Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Modality Lewisham is failing to book appointments
Rated 1 star out of 5
by Julian - Posted on 19 May 2023
I have used this GP service a couple of times but now we are being referred to an online form to contact a doctor, the doctor has said that I need a routine appointment and that the booking team will send an appointment as soon as possible. That was Monday, it is now Friday and still no booking. This is extremely poor and people are suffering unnecessarily.
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Julian Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Worst practice I have ever belonged to
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
The communication system of this practice is in shreds. Impossible to access via phone or online system. I am deeply concerned for those with greater health needs who rely on this practice to be seen.
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team