Modality Lewisham (ML)
Jenner Health Centre 201-203, Stanstead Road, Forest Hill, London, Greater London, SE23 1HUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Modality Lewisham (ML).
Reviews
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Review titled Thorough Practice
Rated 5 stars out of 5
by Tim Neville - Posted on 02 July 2023
I had a condition I was concerned about and my experience was excellent. I was contacted very quickly by a doctor after filling out the form. The doctor was so thorough sent me for tests and provided me with results as soon as they were received. I have nothing but thanks for the service provided.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 03 July 2023
Dear Tim Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Online System
Rated 3 stars out of 5
by Tiffany - Posted on 05 June 2023
This new system that is supposed to make things easier for patients is the worst. I have to fill a form online. First of all I have to be able to understand the for in order to be able to properly complete the form. Then I get a call from someone to book a telephone appointment with a doc. Then the doc calls to establish over the phone if I need to be seen physically. Like make things make sense. It is very ridiculous now and it comes across as though the practice wants to do everything online expect we are real people and we are not online objects. If the hospital can have a phoning for appointments why can't the Jenner Practice do the same.
Visited June 2023
Review titled Modality Lewisham (ML)
Replied on 28 July 2023
Dear Tiffany I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor Modality booking patient experience
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
The new Modality triage service is not fit for purpose for reoccurring regular appointments administered by a nurse. To complete a form or call which is unable to confirm an appointment requires multiple contacts and duplication. I'm still awaiting a call back with confirmed appointment. Please relook and learn from this experience. Thank you
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Modality Lewisham is failing to book appointments
Rated 1 star out of 5
by Julian - Posted on 19 May 2023
I have used this GP service a couple of times but now we are being referred to an online form to contact a doctor, the doctor has said that I need a routine appointment and that the booking team will send an appointment as soon as possible. That was Monday, it is now Friday and still no booking. This is extremely poor and people are suffering unnecessarily.
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Julian Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Worst practice I have ever belonged to
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
The communication system of this practice is in shreds. Impossible to access via phone or online system. I am deeply concerned for those with greater health needs who rely on this practice to be seen.
Visited May 2023
Review titled Modality Lewisham (ML)
Replied on 02 June 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled no more reception service, only an online form
Rated 2 stars out of 5
by Donat - Posted on 24 April 2023
The sole purpose of calling is to be redirected to an online form where you enter symptoms so you can be effectively triaged and called back at an unknown time in the future. There is officially no way to book an appointment.
Visited April 2023
Review titled Modality Lewisham (ML)
Replied on 12 May 2023
Dear Donat Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Utterly disappointing
Rated 1 star out of 5
by Greg - Posted on 24 March 2023
My first experience in 3 years : I've manged go get trough on the phone on 23rd of March. The consultant took all information placed me on hold and then advised to come in to see a GP next morning at 8:00am as it is quite serious matter. I came to the surgery at 8:00 on the 24th of March and I was told at the reception that I don't have an appointment booked and I need need to call to book new appointment. Guess what - all appointments have been booked for today and I'm 30th in the queue. Utterly disappointing service. It get's event better - One can't complain as the complaint form on the website has been switched off !
Visited March 2023
Review titled Modality Lewisham (ML)
Replied on 12 May 2023
Dear Greg Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Ebz - Posted on 16 March 2023
I have tried to get an appointment on numerous occasions with no luck. You have to call at 8am and by 8:30 all appointments are gone. I managed to get a nurse appointment I arrived on time but had to wait a few minutes for the receptionist to deal with a patient. This took 4mins and the receptionist now advised that I was late and that the nurse wouldn’t see me. There was no help and no offer to reschedule my appointment, the receptionist looked fed up. It’s just too busy and you never seem to see the same people. It’s unreliable and the staff seem over worked.
Visited March 2023
Review titled Modality Lewisham (ML)
Replied on 12 May 2023
Dear Ebz Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Always on hold on phone
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
You can’t get through on phone . Even if you do you are on hold for at least 1 hour . I am still on hold now 1 hour 40 mins . Still no answer . So so so bad . They used to be great before they went to madality .
Visited March 2023
Review titled Modality Lewisham (ML)
Replied on 12 May 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Doesn't function as a GP
Rated 1 star out of 5
by Darren - Posted on 22 March 2023
No disrespect to the staff, and the doctors and nurses seem top notch, but this surgery doesn't really work. Throughout winter, the old and the sick queue up outside in freezing fog in the hope of securing an appointment. You can phone, but not until 8am, which puts you in a queue. By the time your call is answered, all appointments are gone. You cannot book an appointment for another day, so in effect, it is impossible to see a doctor unless you get lucky in the daily lottery. My local practice was brilliant when I signed up, then went downhill slowly before taking a nosedive when it joined Modality. "Vote for the merger," I seem to recall them saying, "It'll make things much better." I guess they meant for the directors rather than for us patients. I can't overstate this - the doctors I've seen here have been the most helpful, personable and knowledgeable GPs I've come across. And the nurse I've seen is very good too. But as a practice, as a business, it is not putting its patients first. To all practical intents, my family and I do not have access to primary health care.
Visited March 2023
Review titled Modality Lewisham (ML)
Replied on 12 May 2023
Dear Darren Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer