Moatfield Surgery - Ratings and reviews
Reviews
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Review titled First impressions are that is a very good Practice
Rated 4 stars out of 5
by MCK - Posted on 09 November 2023
I have just moved into the area but on attending the Practice to register, I was welcomed by friendly and efficient Patient Services Staff who were extremely helpful and knowledgable. The appointment system seems to be very reasonable compared to the reputation of some Practices, and caters for a variety of patient needs.
Visited November 2023
Review titled Moatfield Surgery
Replied on 04 December 2023
Dear MCK, Thank you so much for your kind words. We always find it such an encouragement to read positive feedback from our population. We are glad we are able to make a difference during a move to a new area, which must have been challenging for you personally. We will ensure your feedback is shared with our team at our weekly meeting. Kind regards, David Lattimer Business Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
At a time when so many people seem to have difficulties in promptly accessing GP care, and when services are under so much pressure, I wanted to record how impressed I am with this practice. My mum’s not too well at the moment and both the reception team and the duty GP have been absolutely brilliant, making sure she had emergency callbacks and just generally being so kind. You’re rarely at your best when you need to see a GP, and it’s so reassuring to know that this team really will go the extra mile; they’re brilliant.
Visited November 2023
Review titled Moatfield Surgery
Replied on 04 December 2023
Dear patient, Thank you so much for taking the time to leave such positive feedback. We are delighted to read that you are happy with the service provided to your mother. We always share positive feedback with our team, and it is gratefully received by all the staff here at Moatfield. Kind regards, David Lattimer Business Manager