Millgate Healthcare Partnership - Ratings and reviews
Reviews
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Review titled Terrible, terrible service. Steer clear.
Rated 1 star out of 5
by Caroline Carr - Posted on 12 July 2023
Recently had a back problem, spent 9 hours in A and E, told to ask my GP for additional pain relief to what I had. I rang 6 times over the next two days, even made an appt with 111 to get a telephone appt. Only received text messages. Point blank refused to prescribe any additional pain meds, ( via text) I was unable to get out of bed. Not once has a GP rang me but they managed a repeat prescription and sicknote without even speaking to me. Surely Employers wouldn't be happy with this? I have made a complaint and am still awaiting the outcome. I have changed GP's but cannot start until the 24/ 7. Millgate's response was to lock my online account and I have to call in the surgery to get it unlocked so I am working off fingers crossed I don't get any worse. A disgraceful way to conduct business. I should have read the reviews and taken heed, trying to speak with a GP here is like trying to speak with a celebrity. Do not sign on at this surgery if you expect to speak with a GP either by phone or face to face. I have been with them for less than a year and this is the first time I have needed a doctor, I have seen the nurses and they are very pleasant but if you need a GP go to your nearest casualty or walk in centre.
Visited July 2023
Review titled Millgate Healthcare Partnership
Replied on 13 July 2023
We are very sorry to hear that you are disappointed with the service at our practice. If you have sent in a complaint you should have received an acknowledgement within 48hrs, the practice will then investigate your complaint thoroughly which can take some time before getting back to you with a full response. We continue to always try to improve our services and have seen a significant increase in our review ratings over the last 12 months however we know that we can always improve which is why we take concerns very seriously. Many of our patients prefer for us to contact them digitally however over 65% of our patient appointments are face to face. I apologise again for the inconvenience you have faced and promise to investigate your concerns thoroughly. Regards D Snow Business Operational Manager
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Review titled Great service
Rated 5 stars out of 5
by Phil Landells - Posted on 05 July 2023
A couple of weeks ago I had to put in a repeat prescription and the normal maximum turnaround is 48 hours. As I have to live in two places, I had to go back to Bury on Day 2 of the turnaround so I went into the Ann Street site to see if it was ready. It hadn't been done yet owing to the fact that it was still within the 48 hour turnaround period and the surgery clearly had a lot of prescriptions to deal with which I felt was fair enough. However, this practice exceeded my expectations once again. When I explained to the receptionist that I had called in on my way to Bury, not only did they find my repeat prescription request, they asked the person who normally does prescriptions to ask if there was anything they could do. I was astounded as the person concerned came to the reception window and said if I could wait a few minutes, they would get the Duty Doctor to sign it off. This meant I got my medication before I went back to Bury, This was, yet again, an example of the excellent service from this practice.
Visited July 2023
Review titled Millgate Healthcare Partnership
Replied on 10 July 2023
Thank you for your review, we are so pleased to hear that the practice exceeded your expectations and dealt with your prescription issue quickly and efficiently. We appreciate you taking the time to provide us with this feedback. Thank you again, D Snow - Business Operational Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Phil Landells - Posted on 07 July 2023
I needed an urgent prescription tbe other week and as it was a Thursday, I knew the surgery would be open until 8pm. I rang about 6.15pm. It didn't take long to get through and the receptionist was very helpful and understanding when I explained my predicament. The Duty Doctor rang me back within 5 minutes and I picked up my prescription at 7.30pm, and was then able to get my much-needed medication from a lat-night chemist. Once again, I find myself very impressed by the service I received. Thanks, once again, Millgate Health Partnership for exceeding my expectations.
Visited July 2023
Review titled Millgate Healthcare Partnership
Replied on 10 July 2023
Thank you for taking the time out to review our practice. We are really happy to hear that you received helpful and understanding service from the practice. Your positive comments will be shared with the practice staff who really appreciate you taking this time to share your experience with us. D. Snow, Operational Manager
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Review titled Feel safe in the hands of this medical practice
Rated 5 stars out of 5
by Julie Hussey - Posted on 09 June 2023
I felt one of my prescription medications wasn't working as well as it used to so I raised this in the comments section of the repeat prescription request section of the NHS app. A few days later I received a text message with an appointment to see a GP in one weeks time. The GP discussed my symptoms with me, gave me some options & together we decided on my treatment going forward. Sorted!!! Thank you Millgate.
Visited June 2023
Review titled Millgate Healthcare Partnership
Replied on 10 July 2023
Thank you very much for your review of our practice. We are really pleased to hear that you had a good service and were seen by the GP and agreed on treatment. Your positive review will be shared with our practice team who really appreciate the time you have taken to provide this. D Snow, Operational Manager
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Review titled really annoying!
Rated 3 stars out of 5
by S.R Murray - Posted on 24 May 2023
Fed up being bombarded with e mails re a online medication review. filled it in 3rd May, had a e mail reply to that effect, and then another 8 e mails to complete the review! Wonder how many more I am going to get? Makes you wonder why does this medical practice not know what medication I am on anyway? don't they look at my medical records?
Visited May 2023
Review titled Millgate Healthcare Partnership
Replied on 09 June 2023
We're sorry to hear that you have had a negative experience. If you would like to provide more details around this issue I can look into it for you. Kind Regards D Snow Business Operational Manager
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Review titled Below poor.
Rated 1 star out of 5
by Jim Whittaker - Posted on 19 May 2023
Surgery left a message for my father on 18th May. Ring Surgery, I am his carer he is 84. I have tried three times now and held on 15mins on each occasion. This isn't a one off, it is all the time. Wants a decent manager.
Visited May 2023
Review titled Millgate Healthcare Partnership
Replied on 09 June 2023
Dear Mr Whittaker, we are sorry to read your review and the problems you have had getting through to the surgery. I have been managing the surgery since August last year and have continued to try and improve access to the surgery. You can also contact us online using the administrative form if this is helpful. Unfortunately our phone lines continue to be extremely busy, we receive and deal with over 11,000 calls every month. We continue to review access and our phone system to improve communication. Kind Regards D Snow Business Operational Manager
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Review titled impossible to contact
Rated 1 star out of 5
by K ROBERTS - Posted on 13 April 2023
Want to book a PSA test, information says use NHS app that says unavailable, go back to direct contact that directs to a third party then says unavailable can't even book my statind prescription. Need to move to a better practice before this one kills me.
Visited April 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your feedback. You can make an appointment via our online form or by telephone. I have checked the link on our website to the NHS App information and it does appear to work, you need to go to download the NHS App on your telephone and you can then order your repeat prescriptions this way. Our admin form is open during normal practice hours, you need to scroll to 'I have an admin query' as the online appointments can close earlier due to demand. We usually delivery over 13,000 appointments and deal with over 11,000 telephone calls per month. We're sorry that you have not had a good experience this time and hope this improves in the future for you.
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Review titled Mixed reviews
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2023
Reception staff are helpful and polite at times. Some doctors are good, some bad. I have been passed from doctor to doctor. What happened to the days when you had one doctor and you developed a rapport with them. To make matters worse one of the doctors doesn’t even see me as his regular patient but makes judgments about myself and I have seen this in my clinical record. Speaking of my clinical record, it is no longer available to view through the NHS app despite legislation stating patients should have access. And when I have had access to my clinical record it is missing diagnoses etc. Furthermore, one of my friends is with the practice and she is treated far differently than I am, with help with letters of support. Instead I’m treated as though I’m a nuisance.
Visited April 2023
Review titled Millgate Healthcare Partnership
Replied on 09 June 2023
Thank you for your review, we are happy to read that you find the staff helpful and polite and that you have had a positive experience with some of the doctors. We are sorry to read that you feel that you have not had regular contact with a GP, we will always try our best to ensure continuity however depending on demand and availability this is sometimes challenging. All patients have a right to access their notes and a request for your notes can be made to the surgery however digital access is not fully available as yet. The BMA have advised practices not to make this available until there are further guarantees around the safety of this process. If you want to discuss this over the telephone or in person please don't hesitate to contact me. D Snow Business Operational Manager
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Review titled Inefficient
Rated 1 star out of 5
by John - Posted on 13 March 2023
Rang this morning, was left with the recorded message for 30 minutes , then a short message we are extremely busy please ring back later.....why for more music on hold? Will have to go out in bad weather to get my prescription renewed..
Visited March 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your feedback, we do not routinely take prescription requests over the telephone due to health and safety. Please consider downloading the NHS App (more details can be found on our website) or you can use our admin query form on our website, this form is open during normal practice hours, Monday to Friday 8am - 6.30pm
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Review titled Pleased
Rated 4 stars out of 5
by Lee Hughes - Posted on 27 March 2023
Don't often go to the doctor's, arriving was fine and was seen on time, The nurse was nice and professional. Overall good experience.
Visited March 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your positive response, your feedback is recently important to use and has been shared with the staff at Millgate. We really appreciate you taking the time out to provide us with your review.