Millennium Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Nigel Lacey - Posted on 05 April 2024
50 times i phoned before being placed in a queue only to be told there were no apppointments left. No joke. Answering machine says dont visit the practice to make appointments then i was told to turn up at 8.15 and queue to make an appointment 🤷♂️.They make you go back next day for a sick note, instead of just doing it there and then and make you hang around while they decide to produce at their convenience🤬. I think they like wasting your time. Reception staff and doctor are rude and act with impunity like nobody can touch them. It'll leave you seething. Avoid the place if you have an alternative.
Visited April 2024
Millennium Medical Centre has not yet replied.
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Review titled cant get through
Rated 2 stars out of 5
by tina miller - Posted on 23 April 2024
need to book appointment for husband. called over 150 times this morning and cant get through to be put in the queue due to high volume of calls. how can this be the same every day i call and try ???????
Visited April 2024
Millennium Medical Centre has not yet replied.
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Review titled Extremely rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After trying to get through to get an appointment since 9am in the morning I finally got through after 45 minutes only to be told there was no appointments/call backs left today, after I explained I had a confirmed urine infection. The receptionist said I am sorry they are all gone, I explained I could not be left to wait until tomorrow with an infection and she managed to get me a call back! once she had taken my name she then put the phone down without saying goodbye. She made me feel sorry for being ill. Extremely poor service.
Visited June 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear Patient Thank you for your feedback. We are sorry that you have had a negative experience when contacting the practice. It is reassuring to know that you received medical attention on the day that you contacted us. However, it is disappointing to hear that you were unhappy with the receptionist's manner. With this in mind, would you kindly contact the practice manager to discuss your concerns, which will then enable us to look into the matter further . Thank you. Karen Woodley, Practice Manager
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Review titled Excellent work
Rated 5 stars out of 5
by Chris - Posted on 28 June 2023
I have been a patient at this GP practice for many years, and I have always been very happy with the care I have received. I have multiple health issues, and the doctors and nurses have always been very understanding and helpful. They have taken the time to listen to my concerns, and they have always been able to provide me with the care I need. I particularly appreciate the fact that the practice is always quick to reply to requests via the NHS messaging.
Visited June 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear Chris Thank you for your positive comments which the team were pleased to receive. We appreciate your feedback regarding the online messaging service, and we are pleased that the service works well for you. We look forward to providing you with an ongoing high standard of care. Karen Woodley, Practice Manager On behalf of the Practice team.
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Review titled Dreadful
Rated 1 star out of 5
by Chris Mitchell - Posted on 05 April 2023
It's now been 6 days trying to get an appointment. The practice hours are apparently 0800 onwards each day and yet despite telling patients to call between 0800-0900 for an appointment, the phone message says 'the practice is now closed until 8am' - up until 0815 each day. From 815am - their system is overloaded and yet they are taking on more patients... Yesterday I finally got through after 30 mins in a queue. The practice called me back just before 1150 and hung up after 1 ring. The phone was right next to me and I couldn't physically have answered any faster. I called back immediately and was number 5 in the queue for 22 mins... What kind of appointment call takes 22 minutes? I was then No 4 in the queue for 5 minutes and then straight to an answer which went 'Millenium Medical Centre Hello?' - in the 1 second it took to respond the call was closed by the person who answered. I appreciate that their is pressure on the National Health Service but how many elderly, desperately worried or desperately sick patients have just given up? Isn't your GP supposed to be the first line of 'care'? Interesting that within minutes of my posting a factually accurate review that the surgery then called me 11 times in a minute - but I was so upset and angry I couldn't bring myself to even engage with them. They even sent me a rude text message saying they had tried to call me 11 times but it had gone straight to answer phone - as if I was some guilty party; it's frustrating when people don't answer the phone or refuse to engage meaningfully isn't it? The arrogance of how they treat people is truly astonishing. We are clearly just income rather than people. I can't take a day off as I don't get paid if I don't work - and these are very hard times for people earning less than a Doctor's salary. I spent most of the night in pain and in a terrible mental state - and I just don't know what to do anymore. 111 just tell you to go to your Doctor or Accident and Emergency. It seems neither are options anymore as I cannot trust a practice that treats it's employers (yes it's patients do in fact employ them) so incredibly badly. Where has it gone so wrong? A completely impersonal and disrespectful service when people who are sick so desperately need patience, understanding, respect and privacy. How many Doctors and Receptionists does it take before an acceptable level of care can be achieved? Genuinely I have never felt so utterly powerless in my life.
Visited April 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear Mr Mitchell Thank you for your response. There are tremendous pressures in general practice locally and nationally, with demand far exceeding capacity. This can have an impact on response times. We are sorry that you found our attempts to contact you several times unsatisfactory. However, in addition, we did offer to arrange an appointment at a time suitable to you. There are several options available to patients to consult with a GP, including face to face, telephone and video consultations, as well as Practice Nurse and Pharmacist consultations. Your response is quite detailed and cannot be fully addressed here. Therefore, would you please contact the practice manager to discuss your concerns. This will also enable us to advise in detail regarding appointment options that are available to you. Thank you. Karen Woodley Practice Manager
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Review titled Excellent standards of service
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
This is the best practice around, all the Doctors are approachable and interested in monitoring and providing the best care and attention. The reception staff are worth their weight in gold
Visited March 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear patient, Thank you for your positive feedback which the practice team were pleased to receive. We look forward to providing you with an ongoing high standard of medical care. Karen Woodley, Practice Manager On behalf of the team at Millennium Medical Centre
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Review titled Next to impossible to get booked for appointment.
Rated 1 star out of 5
by Chime Emmanuel - Posted on 29 December 2022
Unable to get a booking appointment via 8:15am call in. It is next to impossible and it's putting my family's health in jeopardy. I have called several times and we are new to the country. I do begin to wonder wether there's another way one can get booked.
Visited December 2022
Review titled Millennium Medical Centre
Replied on 12 February 2023
Dear Mr Emmanuel Thank you for your comments. We are sorry that you have found it difficult to access an appointment at the practice. Unfortunately, we are currently experiencing unprecedented demand for our services, as are most GP practices, and demand is outstripping capacity. In order to manage the demand and to provide additional options for our patients, we do have other care services available at the practice which may be helpful to you, including the practice pharmacist and practice nurse. The local walk-in centre is also available to provide medical advice from 8am to 8pm seven days per week. We also have GP, nurse and Healthcare assistant appointments available at our local extended access hub. We also work with LIVI, who can provide video consultations. We apologise if all options were not explained to you. If you would like to discuss your concerns further, or would like further information regarding the advice provided above, please contact the Practice Manager on 0121 427 5201. Thank you.
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Review titled Repeat Prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2022
I do not understand why I have to keep chasing my prescriptions when due. I do not know whether the chemist service or the doctors surgery are the ones who do not provide my medication when it is due. i.e. I ran out of statins 4/5 days ago; I did not receive any notification that the prescription was due from the chemist; to save having to keep going to the chemist to enquire I telephoned the chemist to be told they would provide me with an emergency supply. I have now received 7 days worth of statins and told I would have to wait until the prescription is sent over from the surgery to the chemist. If I change chemists I still get the same problem. I understand that my medication is out of sink (due to COVID) and therefore have to go to the chemist to get what I need several times. However, I am quite annoyed and tired of having to phone or visit the chemist to see where my repeat prescription is! Heaven only knows how the very elderly survive! I am able to get around easily, however do not want to spend my days going to and from the chemist! When I try to find out what is going wrong, so that I can do the right thing, I never get a satisfactory response and therefore it is never resolved!
Visited May 2022
Review titled Millennium Medical Centre
Replied on 12 February 2023
Dear Patient Thank you for your comments. It would appear that you are having issues with your chosen pharmacy with regard to obtaining your regular medication. I would suggest that you speak to the pharmacy and request that they manage your prescription. They would then order your medication from us on your behalf. This would require you to visit the pharmacy to collect your medication on a date that the pharmacy advises you to do so. This should solve the issue of you having to enquire regarding the whereabouts of your prescription, and also prevent you running out of medication. I hope this is of help to you. If you need further advice regarding the information provided, please contact the Practice Manager on 0121 427 5201