Millcroft Medical Centre
Eagle Bridge H & W Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2023
I spent over 4 months trying to get another appointment here as the last 3 times I’ve called they have been busy or not helpful. Every time I have had an appointment I barely get any help. For this appointment specifically I had to wake up extra early for an appointment and was 5 minutes late being stuck in traffic and not being able to get a parking space. Once I got inside the screen said I was too late and had to wait in line for 20 minutes. By the time they actually checked me in, I was told to wait for nearly an hour before being told the doctor was not available anymore and was turned away.
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 10 October 2023
Dear Patient, Thank you for your feedback. If you would like to discuss the matter further please leave your details with the Practice and a member of our management team will contact you. Thanks
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Review titled Rude Nurse
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
After submitting an e-consult regarding possible onset of tonsillitis (which I have had many times before so I know what it looks like), I received a phone call from one of the nurses (I cannot remember her name). She had a very rude attitude to begin with, and was then rude in what she said. Despite the picture I attached showing clear redness and spots on my throat, she proceeded to tell me “there is certainly no redness or swelling, and you certainly do not need antibiotics for this.” I felt taken aback my her attitude and as if she was gaslighting me and making me feel stupid for even asking for help. I remember her calling me at the start of the year for a similar concern and her having the same attitude, so I dread to think what her attitude is like with everyone else. I should add, everyone who I’ve shown my throat to in person has said how red it is and that I should call the doctors, so I’m not being over dramatic. I think it’s time that I change my GP surgery to be honest!
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 10 October 2023
Dear Patient, Thank you for your feedback. If you would like to discuss the matter further please leave your details with the Practice and a member of the management team will contact you Thanks
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Review titled Extremely difficult making an appointment
Rated 3 stars out of 5
by Lisa Oliver - Posted on 27 September 2023
There seems to be a gap in contact details such that telephoning the GP appears the only option. There is no messaging in the NHS app or email address available. Telephoning results in +45 minutes wait assuming attempting contact when the phone lines open. Calling later in the day results in a constant engaged tone. As a patient with acquired sight loss this is prohibitive and certainly not inclusive. This adds unnecessary and an unhelpful level of stress in an already stressful situation. Previously I have had to attend the Practice in person in order to make an appointment because I have not been able to speak to anyone on the phone. I find myself in the unenviable position that I cannot drive at this time so how does the Practice expect me to arrange an appointment. This follows recent eye surgery and mandatory posturing.
Visited September 2023
Review titled Millcroft Medical Centre
Replied on 28 September 2023
Dear Patient, Thankyou for your feedback. The Practice uses an online consultation service called Patchs that you can use as an alternative to contacting the practice by telephone. You can access this service by using the following link: https://patchs.ai/practice/millcroftmedicalcentre, this can be used for administration and medical requests. We also have a Prescription email address to order medications: cmicb-cheshire.millcroftprescriptions@nhs.net and a routine enquiries email address for non urgent enquiries: cmicb-cheshire.routineenquiries.millcroft@nhs.net If you would like to discuss this further please do not hesitate to contact the practice and a member of our team will be happy to talk through the alternative methods of contacting the practice. Thank you Millcroft Medical Centre
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Review titled Unsolicited text
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2023
Unsolicited text re bowel cancer screening - there should be an option to reply that not interested in this or any other pre-emptive tests. I cannot be the only patient who'd rather not know.
Visited July 2023
Review titled Millcroft Medical Centre
Replied on 24 July 2023
Thank you for your comments. The Bowel screening service is a Nationally offered service. The Practice is obligated to follow up with any patients who have not responded to the National invite. Unfortunately we as a practice cannot exclude you from this invitation. For any further information on this please contact the Bowel Screening service directly on 0800 0121833. Thanks Millcroft Medical Centre