Millcroft Medical Centre - Ratings and reviews
Reviews
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Review titled Making appointments online
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2023
I understand you have stopped using Patchs. Do you have an online alternative to book requests, accessing triage forms online or are we back to the old system of ringing and waiting ages in a queue of people? I have tried using the NHS app as directed but it just comes up with 'out of core hours' cannot submit anything, at any time of day. Please don't let us have to go back to the old fashioned system of ringing and waiting ages on the end of a telephone. Please advise.
Visited November 2023
Review titled Millcroft Medical Centre
Replied on 13 November 2023
Dear Patient, Thank you for your comments. Due to patient feedback the Practice made the decision to return to using the Accurx for our online services. Our Triage system is available from 8am to 5pm Monday - Friday. Please visit our website for further details on our online services. Thanks
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Review titled Trying to get an appointment
by authenticww33 - Posted on 24 November 2023
I have been trying for over a week to make an appointment on the app and found it an absolute waste of time. It just jeeps saying appointments not available at this time and it says it all day. I've tried ringing but I'm at work and can't afford to wait why I'm 50+in line. You need to sort the app and appointment system out. I'm in so much pain with my shoulder blade.
Visited November 2023
Provided by Care opinion
Review titled Millcroft Medical Centre
Replied on 08 December 2023
Dear Patient, Thank you for your feedback. Millcroft Medical Centre now operates an online triage system where requests for appointments are triaged by a member of our clinical team to ensure that patients are seen by the appropriate clinician for their problem, which may not always be a Doctor. Please visit https://florey.accurx.com/p/N81016 to submit an online request. A member of our team will contact you following submission to discuss your request. The service operates between 8am and 5pm Monday to Friday. Should you wish to discuss your concerns further please contact the practice and leave your details and a member of our Management team will be happy to call you. Thank You Millcroft Medical Centre
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Review titled Disappointing receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Used the online triage system which is a pain in itself, when I got a call back the receptionist thought that my LO sounded find enough over the phone as she could hear her following me around and talking. This would of been fine however I mentioned that she was wheezing and working a bit harder to breathe, still didn't get an appointment. Rang back after lunch as she had gotten worse, still wanting to run around and play but was putting even more effort into breathing and then got told to go to a&e and my LO had to then spend the night in the hospital. This might not have happened if I was given an appointment when I first asked, makes me lose faith in the practice especially with a child that has had problems like this in the past.
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 13 November 2023
Dear Patient, Thank you for your comments. Our Reception team are trained to seek all medical advice from Clinical team members. All triage calls are performed by our Advanced Care Practitioner triage team. We have reviewed the case and should you wish to discuss further please do not hesitate to leave your details with the practice and a member of our management team will be happy to call you back. Thanks
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Review titled Useless
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2023
I spent over 4 months trying to get another appointment here as the last 3 times I’ve called they have been busy or not helpful. Every time I have had an appointment I barely get any help. For this appointment specifically I had to wake up extra early for an appointment and was 5 minutes late being stuck in traffic and not being able to get a parking space. Once I got inside the screen said I was too late and had to wait in line for 20 minutes. By the time they actually checked me in, I was told to wait for nearly an hour before being told the doctor was not available anymore and was turned away.
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 10 October 2023
Dear Patient, Thank you for your feedback. If you would like to discuss the matter further please leave your details with the Practice and a member of our management team will contact you. Thanks
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Review titled Rude Nurse
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
After submitting an e-consult regarding possible onset of tonsillitis (which I have had many times before so I know what it looks like), I received a phone call from one of the nurses (I cannot remember her name). She had a very rude attitude to begin with, and was then rude in what she said. Despite the picture I attached showing clear redness and spots on my throat, she proceeded to tell me “there is certainly no redness or swelling, and you certainly do not need antibiotics for this.” I felt taken aback my her attitude and as if she was gaslighting me and making me feel stupid for even asking for help. I remember her calling me at the start of the year for a similar concern and her having the same attitude, so I dread to think what her attitude is like with everyone else. I should add, everyone who I’ve shown my throat to in person has said how red it is and that I should call the doctors, so I’m not being over dramatic. I think it’s time that I change my GP surgery to be honest!
Visited October 2023
Review titled Millcroft Medical Centre
Replied on 10 October 2023
Dear Patient, Thank you for your feedback. If you would like to discuss the matter further please leave your details with the Practice and a member of the management team will contact you Thanks
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Review titled Extremely difficult making an appointment
Rated 3 stars out of 5
by Lisa Oliver - Posted on 27 September 2023
There seems to be a gap in contact details such that telephoning the GP appears the only option. There is no messaging in the NHS app or email address available. Telephoning results in +45 minutes wait assuming attempting contact when the phone lines open. Calling later in the day results in a constant engaged tone. As a patient with acquired sight loss this is prohibitive and certainly not inclusive. This adds unnecessary and an unhelpful level of stress in an already stressful situation. Previously I have had to attend the Practice in person in order to make an appointment because I have not been able to speak to anyone on the phone. I find myself in the unenviable position that I cannot drive at this time so how does the Practice expect me to arrange an appointment. This follows recent eye surgery and mandatory posturing.
Visited September 2023
Review titled Millcroft Medical Centre
Replied on 28 September 2023
Dear Patient, Thankyou for your feedback. The Practice uses an online consultation service called Patchs that you can use as an alternative to contacting the practice by telephone. You can access this service by using the following link: https://patchs.ai/practice/millcroftmedicalcentre, this can be used for administration and medical requests. We also have a Prescription email address to order medications: cmicb-cheshire.millcroftprescriptions@nhs.net and a routine enquiries email address for non urgent enquiries: cmicb-cheshire.routineenquiries.millcroft@nhs.net If you would like to discuss this further please do not hesitate to contact the practice and a member of our team will be happy to talk through the alternative methods of contacting the practice. Thank you Millcroft Medical Centre
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Review titled Unsolicited text
Rated 3 stars out of 5
by Anonymous - Posted on 15 July 2023
Unsolicited text re bowel cancer screening - there should be an option to reply that not interested in this or any other pre-emptive tests. I cannot be the only patient who'd rather not know.
Visited July 2023
Review titled Millcroft Medical Centre
Replied on 24 July 2023
Thank you for your comments. The Bowel screening service is a Nationally offered service. The Practice is obligated to follow up with any patients who have not responded to the National invite. Unfortunately we as a practice cannot exclude you from this invitation. For any further information on this please contact the Bowel Screening service directly on 0800 0121833. Thanks Millcroft Medical Centre
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Review titled Unhelpful automated telephone system
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
I've been trying to speak to someone this morning but cannot seem to get through. The automated system keeps repeating itself no matter which option I chose. Then it tell me to use the on line triage - what if I had no access to a computer??? This surgery's service has gone downhill in the last 10years and it seems to be getting worse. You have to keep ringing and ringing (some of us actually have to work for a living and cannot spend copious amounts of time on the telephone). Sometimes cannot even get an appointment as they are all gone (the illness doesn't make an appointment). If you're sick today you cannot exactly tell your body not to be sick today - come back tomorrow when I can get an appointment. The surgery has expanded for worse....
Visited April 2023
Review titled Millcroft Medical Centre
Replied on 02 May 2023
Dear Patient, Thank you for your feedback. If you would like to discuss this further please leave your contact details with the Practice and a member of our team would be happy to speak with you. Thanks
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Review titled Reception
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
I can never get through by phone so went to the surgery . Parking fine. Lovely , friendly receptionist couldn’t have been more helpful . Apology for phone explanation and gave reason why . Nothing was too much trouble
Visited February 2023
Review titled Millcroft Medical Centre
Replied on 17 February 2023
Dear Patient, Thank you for your comments, we are happy to hear that you found our staff friendly and helpful on your visit to the practice. Thanks Millcroft Medical Centre
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Review titled NHS is in a Mess
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
after over 30 phone calls and constantly engaged . I filled in the online consultant form with my symptoms,. in all fairness the Millcroft texted me to say I need a face to face consultation and to ring the millcroft to arrange it lol hahahahaha ...... !!!
Visited January 2023
Review titled Millcroft Medical Centre
Replied on 09 January 2023
Dear Patient, Thank you for your feedback. If you would like to discuss this further please inform the practice and leave your contact details and a member of our team will contact you. Thanks Millcroft Medical Centre