Millbrook Surgery, Castle Cary - Ratings and reviews
Reviews
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Review titled Uncaring and barely competent
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
Rarely able to speak to my gp. It can take days for them to do something as simple as repeat a prescription.
Visited July 2023
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I have contacted Millbrook Surgery with a problem through askmyGP, and they replied within half an hour offering me an appointment the same day. Once I arrived, the staff was attentive and the doctor was informative and professional. I am very grateful we have such great surgery near me.
Visited May 2023
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Every single day without disruption, you will be placed on a hold and after wasting much of your time, the call ends without being put through to a professional. This happens time and time after again and it appalls me to think if someone urgently needed their help they’d probably still dilly dally about and wouldn’t bother picking the phone up. Millbrook surgery needs new/more desk staff as the current situation is horrendous. Don’t even try bother using AskMyGP app either, it is an absolute shambles and unnecessary. What happened to speaking to someone directly over the phone? I’m sure the elderly haven’t got a clue how to work their way around the app.
Visited April 2023
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled My scan results are not being added to my NHS records
by Jay2212 - Posted on 30 September 2022
After a visit to my GP, I was diagnosed with Stage 2c Malignant Melanoma in January 2022. I had surgery and later a CT scan, the results of which were uploaded to my NHS records within a couple of days. A fortnight ago, I had a second CT scan and a first MRI scan but my NHS records have still not been updated. I contacted Millbrook Surgery for their help in chasing these results but they said they would not help. I am left feeling shocked.
Visited September 2022
Provided by Care opinion
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Feeling depressed
by ChrisR - Posted on 23 August 2022
I contacted my Doctor at the beginning of December 2021 as I had had a low mood for several months. They suggested I contacted Talking Therapies in Somerset. I contacted them straight away and got initial telephone appointment on 9th February. I waiting in all day for them to call and they did not. So I contacted them and a nice lady managed to arrange another appointment on 28th February - which they made. After about an hour discussing my feelings etc they told me that their service was unable to help and then sent me a letter which contained a list of charities that I could contact. But that was it. In my experience when you go to the doctor they will either help sort you out or refer to to someone who can. However no referral was made. It looked like I would need to start the process again - possibly with similar wait times and possibly with the similar rejection. This experience certainly did not help me.It would have been better for me if they made some form or referral of at least a recommendation to whom I should contact given the information I gave them rather than me feeling I had to start again.I told the Doctor and bless them, they did make a referral for me to talk to someone.I realise that you have been very busy recently and do not want to criticise however I thought that I would share my thoughts.In my case I would have preferred it if you had given more considered guidance on what I should do next.
Visited May 2022
Provided by Care opinion
Millbrook Surgery, Castle Cary has not yet replied.