Millbrook Medical Practice - Ratings and reviews
Reviews
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Review titled 1 star is too good for them!
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2023
I returned from a long haul flight (2 flights 24 hours in total) over the weekend which left me significant leg pain. All symptoms pointed to DVT so tried to contact my GP at 8am Monday morning for an emergency appointment. I eventually got through at 9ish & was told someone would come back to me. I got a text message at 10.30 saying I could have a phone consultation at 2.45…. For a DVT…. If the clot moved it could have been life threatening. I went to A&E who recognised the severity of my situation & dealt with me straight away. 10 out of 10. If you are reading this review and have an alternative practice to register with, I urge you to do so.
Visited October 2023
Review titled Millbrook Medical Practice
Replied on 13 November 2023
Thank you for your comments. We are sorry that you felt you need to post this review. If you would like to contact the Practice, we can discuss this and look into this for you. Many thanks
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Review titled Very Professional
Rated 5 stars out of 5
by Anthony Richard Pickering - Posted on 12 December 2023
I would just like to highlight my treatment from the GP that delt with my issue. I was fast tracked onto the urologist at Tameside Hospital, who diagnosed my problem Very quickly. I can't express how grateful I am to the The Practice, for their concern and efficiency. Regards A Pickering.
Visited October 2023
Review titled Millbrook Medical Practice
Replied on 12 December 2023
Dear Mr Pickering, thank you so much for taking the time to leave such positive feedback. This has been shared with the staff at the Practice and it is encouraging that you have been seen so promptly. Many thanks Kate Matthews, Operations Manager
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Review titled Poor time management
Rated 1 star out of 5
by James McLoughlin - Posted on 10 May 2023
I was booked in to have blood’s taken, I got to the surgery 10 minutes before my appointment, after 10 minutes I noticed people coming in after me where getting seen to but not me, I ask the receptionist was I booked in, she said I was, after a further 10 minutes, I used the toilet, when I came out I asked the receptionist has my name be called she said no, I find it hard to believe that some thing as easy as taking blood’s can cause such a a long delay , perhaps a course on time management might help the staff here, I had no choice but to leave as I start work at 7 o’clock, so by the time I got to work I had already lost half a day, the doctor was adamant I had to have bloods before I went away, just poor service all round
Visited May 2023
Review titled Millbrook Medical Practice
Replied on 13 November 2023
Thank you for your comments. We are sorry that you felt the need to post this review. If you would like to contact the Practice to discuss this and we can review what happened. Many thanks
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Review titled Poor time management
Rated 1 star out of 5
by James McLoughlin - Posted on 10 May 2023
I was booked in to have blood’s taken, I got to the surgery 10 minutes before my appointment, after 10 minutes I noticed people coming in after me where getting seen to but not me, I ask the receptionist was I booked in, she said I was, after a further 10 minutes, I used the toilet, when I came out I asked the receptionist has my name be called she said no, I find it hard to believe that some thing as easy as taking blood’s can cause such a a long delay , perhaps a course on time management might help the staff here, I had no choice but to leave as I start work at 7 o’clock, so by the time I got to work I had already lost half a day, the doctor was adamant I had to have bloods before I went away, just poor service all round
Visited May 2023
Review titled Millbrook Medical Practice
Replied on 09 October 2023
Thank you for your feedback. Unfortunately sometimes clinicians run can over the allocated appointment time if they are dealing with a particularly complex patient issue, or if a patient has taken poorly during the consultation. We did have multiple clinics on on the morning in question so it may have been patients were being called in to see different clinicians. The staff do work very hard to try and keep to appointment times, but unfortunately we can never predict how long each appointment is going to take. We do have access to extended access appointments which may be more convenient for you for next time. We can book appointments at the Hub in the evenings and at weekends. We apologise if you felt your experience at the Practice was inefficient. The Practice now has a new Practice Manager and we have recruited more permanent clinicians and Reception staff, so we hope this will improve the overall patient access and experience. Thank you
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Review titled Lovely Practice
Rated 5 stars out of 5
by Corryn Nicholson - Posted on 04 May 2023
The staff on Reception at this Practice are very helpful and pleasant. It is straightforward to get an appointment and the staff do their best to be helpful. It is very nice to be able to go to the Surgery and speak to people face to face. The Doctor's and Nurses are always pleasant, helpful and efficient. I hope this Practice remains the same. Thank you.
Visited April 2023
Review titled Millbrook Medical Practice
Replied on 05 May 2023
Thank you for your 5 star review and such good feedback. This has been passed on to all members of staff who will appreciate these kind comments.
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Review titled Prompt and timely service
Rated 5 stars out of 5
by Martin Crowther - Posted on 15 November 2022
Called surgery at 8.00am. The call was answered within 3 minutes and I was offered a same-day face-to-face GP appointment. As always, excellent service.
Visited November 2022
Review titled Millbrook Medical Practice
Replied on 31 March 2023
Thank you for your feedback. We have made some changes within the Practice which we are pleased to see are positively received by our patients.
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Review titled Booking an Appointment
Rated 1 star out of 5
by Marie Frances Clayton - Posted on 24 August 2022
My husband has been trying to get an appointment for over a week. He has been in agony at times. You just cannot get through - I was 11th in the queue and after 10 minutes of waiting was still 11th - that was today at 8.10 - it was engaged before then. This service is extremely distressing for those trying to get an appointment.
Visited August 2022
Millbrook Medical Practice has not yet replied.
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Review titled Beyond ridiculous
Rated 1 star out of 5
by Sarah - Posted on 12 September 2022
Been on the phone 2 and half hours trying to get through with only 9 in the queue, impossible to get an appointment if you work as latest go appointment is 4.30, nurse told Me she was worried as My blood pressure is so high and I need to start medication and need to see a doctor , unable to get an appointment with doctor until end of October even then I’m in work so would need to take time off which isn’t good , staff are so unhelpful , out of hours never answer their phone, have same issues every single time , feel I need a doctor by the time I come Off the phone to these
Visited August 2022
Millbrook Medical Practice has not yet replied.
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Review titled Awful, avoid, waste of time
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2022
Impossible to get an appointment, and the advice is to go to the walk in centre, if you manage to get an appointment it’s only a phone appointment. Surgery is slow to do anything, taken over a week just to sign a prescription sent by a specialist, we have chased and told the doctor will do it. Our sons health and well being is suffering at the hands of this appalling practice.
Visited August 2022
Millbrook Medical Practice has not yet replied.
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Review titled Very Rude!!!
Rated 1 star out of 5
by Edward Rumly - Posted on 11 August 2022
Never had such appalling manner! I have email to the practise (she might read and deleted) all she going to do is to build an argument! My advise if you cant work or hand pressure of workload go home take a rest! I am are patience here not to argue after i describe my symptoms! Conversation over the phone was today 11/08/2022 at 1726 by Female practise nurse!! I am fumming!
Visited August 2022
Review titled Millbrook Medical Practice
Replied on 15 August 2022
Dear Mr Rumly, We are sorry to hear you are disappointed with your consultation. I have tried to contact you today to discuss your concerns. If you would like to ring the practice on 0161 304 2470 and ask for me I will be happy to try and resolve your issue. Gail Bates