Midlands Medical Partnership - Ratings and reviews
Reviews
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Review titled Afternoon Surgery
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Turned up with bad nose bleed Sent to Heartlands due to no appointments this afternoon so waited for 3 hours until 19.30 then went home without seeing a Dr about this
Visited November 2023
Review titled Midlands Medical Partnership
Replied on 17 November 2023
Dear Patient, Thank you for your feedback and we are sorry to learn of your experience accessing our services. Please contact the Site Lead Officer at Erdington Medical Centre to discuss your concerns further. Kind Regards Angela
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
I find they are helpful, courteous and try to sort your needs with empathy. When phoning I felt they were listening and helping me as best they could.
Visited May 2023
Review titled Midlands Medical Partnership
Replied on 22 May 2023
Dear Patient We are really grateful and appreciate you taking the time to share your experience with us. We have shared your feedback with the wider team who very much value your positive comments. Kind regards Angela Site Lead Officer
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Review titled Phone lottery sick joke
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
I've had enough of this surgery's 8am phone lottery to get an appointment or organise a doctors note. Today I missed a call from a gp as I was I the bathroom, my partner took an hour to get from 4th in phone queue to be told I was next to be called, at 11.40 my phone flashed, ring tone didn't even kick in, got a missed call fro GP who appeared to have rung off as soon as phone connected, less than a second. So I then spent a further 45 minutes to call back. Was told gp had tried twice so I could call back tomorrow morning and try again. Disgraceful!! This surgery does nothing for my blood pressure or stress levels having to deal with such poor service!!! Sick of it over the years, health care should not be a phone lottery
Visited October 2022
Review titled Midlands Medical Partnership
Replied on 24 November 2022
Thank you for your feedback and I am sorry that you have had a poor experience when trying to contact the surgery to book an appointment and that you missed your first GP call and had a missed call from the GP due to the phone call being cut off. We are currently experiencing a high demand for appointments and the reception team are working hard to try and answer as many calls as they can. With regards to the call from the GP we are unable to give an exact time of the call to the patient will be made so unfortunately you missed the first call due to you being unavailable. With regards to the second call, I am unable to investigate as to why the call was cut off as I do not have your details, but if you would like to discuss the matter further, please email the surgery and ask for the Site Lead Officer to call you.