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Middlewood Partnership - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Very Poor Connectivity

    Rated 1 star out of 5

    by Anonymous - Posted on 15 August 2023

    Prior to the pandemic we were glad we had the use of this practice. The situation now however is the classic sit com ‘computer says no’. It is impossible to contact the practice and extremely difficult to see a doctor in good time. No phone answering, asked to use Ask My GP, then Patches (which unbelievably they only look at for an hour each morning), told results are on NHS app (they’re not). Somehow this practice has gone from very good to the most frustratingly bureaucratic nightmare. The admin needs complete rethinking.

    Visited August 2023

    Report as unsuitable

    Middlewood Partnership has not yet replied.

  2. Review titled Rude & un help full receptionists with lack of knowledge

    Rated 1 star out of 5

    by Anonymous - Posted on 15 May 2023

    There is never a doctor available.Simple telephone call surgery is three weeks long.There solution to lack of service if to attend A&E Appalling surgery

    Visited May 2023

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    Review titled Middlewood Partnership

    Replied on 18 May 2023

    I am very sorry to hear about your experience. We are always looking for ways to improve and therefore it would be really helpful if you could provide us with more detail regarding your experience and which practice base it relates to, so that we can investigate your concerns. If you click on the link below this will take you to the feedback form on our website. Alternatively you can go to our website at Home - The Middlewood Partnership and click on the feedback tab to locate the feedback from. https://middlewoodpartnership.co.uk/feedback-form/ Laura Beresford, Middlewood partnership management team

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  3. Review titled Rude reception staff

    Rated 2 stars out of 5

    by Anonymous - Posted on 27 February 2023

    The Doctors are fantastic at this surgery and always offer great care. However they are massively let down by their reception staff who are rude and unhelpful and only seem interested in telling you to use Patches for any and all enquiries. They are abrupt and condescending and I think some training in how to deal with people would be to everyone's benefit.

    Visited February 2023

    Report as unsuitable

    Middlewood Partnership has not yet replied.