Meopham Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice and customer focus
Rated 5 stars out of 5
by Ian Marchant - Posted on 21 March 2024
The doctors have been very efficient and professional in helping me recover from a case of pneumonia. A special mention to the lovely blonde lady whose name begins with A and ends with Y , on reception that has demonstrated exceptional customer focus to basically save me from being in Intensive Care . Thankyou
Visited March 2024
Meopham Medical Centre has not yet replied.
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Review titled Great ongoing care and support
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
mmc staff all provide fantastic individual care and support to me. From reception staff through to all the gps and clinical staff. They respond very rapidly to econsults and request for advice and care despite being a very busy practice.
Visited January 2024
Review titled Meopham Medical Centre
Replied on 18 January 2024
Dear Patient Thankyou for taking the time to leave such a positive review. It is nice to see that you have felt supported by members of each of our teams at the Surgery and that you have had a very positive experience with eConsult. I will be sure to pass on your feedback to our staff. Tracey, Practice Manager
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Review titled Totally user-unfriendly
Rated 1 star out of 5
by Kate M - Posted on 09 June 2023
This practice make you queue forever on the phone, only to be told they do not book appointments, they then send you an arbitrary appointment which does not take into account your availability, only theirs. They claim to use e-consult to triage but this doesn’t work either as they also contact you at a time of their choosing and not yours. In addition, when you want to book something simple like a cervical screening you have to go through this whole process - there is no shortcut for a simply screening booking - what a waste of everyone’s time. If I didn’t have high blood pressure when this started I do now!
Visited May 2023
Meopham Medical Centre has not yet replied.
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Review titled Terrible Customer Service
Rated 1 star out of 5
by Annemarie Perry - Posted on 07 June 2022
Its impossible to get through on the phones, for 2 days the phone has been constantly engaged (although more likely off the hook), it is impossible to get to speak to anyone. Im just waiting blood results so i visited them instead and was told i need to call to get my results! i explained it was constantly engaged and the reception staff were extremely unhelpful.
Visited June 2022
Meopham Medical Centre has not yet replied.
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Review titled Excellent medical practice
Rated 5 stars out of 5
by Grateful Patient - Posted on 07 July 2022
I have been under the practice's care recently for various issues I have had no problem with receiving a swift response from the GP, pharmacist and Physiotherapist from this surgery. When I have spoken to the receptionist she has been helpful with advice and any forwarded message has been acted on by other members of the practice swiftly. I can only say that I have been impressed by all the staff at the surgery and their swift action to help my issues and queries. A big thank you to all at the surgery for your hard work.
Visited June 2022
Review titled Meopham Medical Centre
Replied on 18 January 2024
Dear Grateful Patient Thank you for taking the time to leave such positive feedback. It is always nice to hear that our patients have had a positive experience with different members of our team and your review is greatly appreciated. I will ensure this is passed onto all the staff. Tracey, Practice Manager