Meon Health Practice
Yew Tree Drive, Whiteley, Fareham, PO15 7LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabetes
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2025
Saw a nurse on my visit and she gave me a good check over and I listened to her and she listened to me and she answered all my questions
Visited February 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with one of our Nurses and how you feel you were listened to, had all your questions answered and felt the check up was good. Please feel assured we will share this feedback with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Didn’t get what I asked for
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2025
I asked for a call from a doctor to discuss treatment for my son and how to prevent the issue returning again. Instead I received a text saying cream and shampoo had been prescribed to treat the issue. I didn’t need both, the cream on its own has always done the job. I still have no information on how to stop the issue returning.
Visited February 2025
Review titled Meon Health Practice
Replied on 25 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy as you didn't get what you asked for regarding treatment for your son. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about the text advice with treatment is noted for our learning. As your feedback is anonymous, we cannot be more specific with the actions we have taken, but we are pleased to see you were able to contact us with this request, and clinical advice and treatment was provided in a non-preferrable method via text. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Helpful Doctor and receptionist
Rated 4 stars out of 5
by John Sarl - Posted on 20 February 2025
My problem could have been complicated! The receptionist took her time to unravel how best to triage me! The doctor who rang me also took time to sort things out with myself and my wife! Shortly after ending the call as promised I received another call to make me a face to face appointment at my shosen surgery for the following day
Visited February 2025
Review titled Meon Health Practice
Replied on 21 February 2025
Dear John Sarl, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice how you found the receptionist took the time to support you and the doctor who called you also took the time for yourself and your wife. We are pleased to hear you were contacted to book a face to face appointment with the practice. Please feel assured we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled 111 and Dr not working together
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2025
Had to call 111 who advised me to contact my Gp. After being sat on the phone for 20 minutes my mum drove me up there. To be told I needed to go to A and E I explained what 111 said and just got the reply, “yeah they do that all the time I wouldn’t take any notice”
Visited January 2025
Review titled Meon Health Practice
Replied on 16 January 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contact with the practice in regards to your care, and the response you had from our team. Please do feel assured this is not the level of service we pride ourselves on delivering, and apologise for any concern caused here for you. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your recent experience allows us to do just that. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. As your feedback is anonymous, we are unable to review this further for you, however you can contact us directly via our website should you wish for a more formal response: https://www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great practice most of the time
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2025
After being ignored twice asking for a PSA test despite a family history of it I was diagnosed later having advanced prostate cancer! I didn’t complain because the care given by the surgery when diagnosed was wonderful, but having a bad experience recently with getting the care I needed I thought you would like to know to prevent others from from experiencing the same
Visited January 2025
Review titled Meon Health Practice
Replied on 27 January 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you recently had a bad experience with us when getting the care you needed. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your requests for PSA tests, and how this has been handled is incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know. As your review is anonymous we are unable to provide any specifics in our response. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Very friendly receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 11 February 2025
I wanted to praise the receptionist I spoke to when making an appointment for my low mental health. The receptionist was kind, personable, and constantly reassuring and positive. She was so lovely to speak to and made me feel a lot better. She arranged my appointment and I then had a doctor call same day who arranged the suitable help.
Visited January 2025
Review titled Meon Health Practice
Replied on 12 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you found our receptionist kind, personable and reassuring and positive and how they took the time to speak with you and made you feel better. We are pleased to see a GP telephone consultation was arranged for you to support you further. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Faster than expected, in the end
Rated 3 stars out of 5
by Anonymous - Posted on 20 January 2025
I sought help via 111 for new and unexplained pain near my lymph nodes. The call handler said I would get a call back from the Yew Tree Drive surgery the following day, which didn’t happen. Another day later, I called the surgery to ask about the status of my case and was told it was on a ”do-not-defer list” so I should get a call back as a matter of urgency. Another day later I had still not heard back, so called again. This time I was told the query had been deferred and I should expect a call hopefully within 10 working days. I felt frustrated having been chasing the surgery unnecessarily. If I’d known to expect 10+ days I would have just accepted that and waited. In the end, I did get a text with an appointment time within a week, which I was happy with. I got to see a GP who examined me and referred me on to the QA for ultrasound and mammogram (which also happened within a week). My experience at the surgery was a positive one, with the exception of the parking. I arrived early, but the car park was full so I waited for 10 minutes to see if any spaces opened up. No cars left but others kept arriving, also waiting, blocking the road in and out. I ended up having to park in the disabled bay and apologised about this to reception who just said they were aware of the parking challenges and would let me know of any issues while I was with the GP.
Visited January 2025
Review titled Meon Health Practice
Replied on 21 January 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your contacts with 111 and our surgery helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with your GP appointment and we will ensure this is shared with our staff. We also note your feedback around miscommunications for the management of this 111 contact, and car parking difficulties. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. For some reassurance, we are working with the 111 teams to improve communications and management of patient queries, as well as logistics of our car parks and facilities, and we hope to make improvements in both these areas in the future. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Appalling Practice overall
Rated 1 star out of 5
by Ian Bocking - Posted on 12 January 2025
Total and completely unimpressed by this practice. Have been trying to see a doctor for about three years. Originally phone calls were received the Response that they were too busy and hung up. Later I received a long drawn out diatribe explaining that I shouldn't be calling them and should talk to anyone else only then to be told that I was 37th or 25th or some other ludicrous number wh8ch meant I would not be spoken to for an unacceptable time. Eventually I visited Whiteley surgery during the extremely restricted time when they would talk to someone. I filled in the form and they did nothing, I then repeated the booking and eventually received a booking. I attended the surgery only to find that I was booked to another surgery and had not been offered transport to visit the surgery at which I was not registered and which was not the surgery of my allocated GP. The staff were dismissive and stated that they had 39000 patients so I would just have to put up with it.
Visited January 2025
Review titled Meon Health Practice
Replied on 13 January 2025
Dear Ian Bocking, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with our practice and frustrations in your contacts to us. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about difficulties with the telephones and the booking of your appointment will be used where appropriate in our process reviews. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: https://www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Thorough and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
I had a follow up telephone appointment. During the phone call the gp decided he needed me to attend the surgery and fitted me in there and then. He was very thorough and pleasant. Unfortunately the outcome was not as I would like but due to constraints on the NHS
Visited January 2025
Review titled Meon Health Practice
Replied on 10 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice, and that during your recent telephone consultation, the GP advised they wanted to see you in surgery and that your consultation was thorough and pleasant. Please feel assured we will ensure your feedback is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Good Practice.
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2025
Am pleased with my care over the years from the surgery. Although I have not seen a Doctor for a long time I have phone calls and everyone is pleasant and I feel they are trying to help me and keep me going and in reasonable health now I am older. If I have a concern I call into the surgery and am contacted quite quickly. I have regular blood tests by the nurses and again results come quickly. I also find the chemist next door helpful and good with the prescriptions thank you. I do find it difficult to phone up about anything but as I live not too far away it is not a problem for me to call in and everyone is helpful and pleasant when I do.
Visited January 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your experiences with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear that are pleased with the care you have received over the years from our practice, and how you feel our teams are pleasant and helpful and when you have contacted with concerns, you have been contacted quicky in response. Please do feel assured this feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager