Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great extensive consultation
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2025
The doctor provided a comprehensive assessment. Covering a number of issues and putting in appropriate time to enable several worrisome symptoms were identified and appropriate steps to start addressing these.
Visited April 2025
Review titled Meon Health Practice
Replied on 15 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about the care you received in your extensive consultation helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our doctor who offered you the time and attention needed for your problems and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Home visit no. Surgery Yes
Rated 4 stars out of 5
by keith harvey - Posted on 24 April 2025
Out of hospital, after home visit - referred to district murse - terrible, bad communication. Returned to surgery when mobile (and late), highlands nurse was brilliant, a joy to visit.
Visited April 2025
Review titled Meon Health Practice
Replied on 25 April 2025
Dear Keith Harvey, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our Practice Nurse helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our brilliant nurse who was a joy to visit and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great practice
Rated 5 stars out of 5
by Philip Rands - Posted on 16 May 2025
I was very happy with the face to face ,then I had an tray one week later and Fareham community Hospital were great there too ,I cannot fault anyone ,it's a great service, greatly appreciated
Visited April 2025
Review titled Meon Health Practice
Replied on 19 May 2025
Dear Philip Rands, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with with practice and how you were very happy with your face to face consultation and onward management with other clinical services. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Nurse
Rated 4 stars out of 5
by Leah Jerrard - Posted on 30 April 2025
Had a good experience with the nurse at whiteley practice listened to me and gave me good advice and s prescription to help me with my problem
Visited April 2025
Review titled Meon Health Practice
Replied on 01 May 2025
Dear Leah Jerrard, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your nurse appointment helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your good experience with the advice and prescription given for your recent problems and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Once you have an appointment it is good
Rated 3 stars out of 5
by Zoe Capel - Posted on 17 March 2025
The one thing letting the practice down is making an appointment. Anima is not fit for purpose and you can only schedule routine appointments at specific time. I logged on before 8 and kept going in to ensure I could access an appointment and the circle goes round and by the time you get in the appointments are gone. I did this for 10 working days. I gave up and phoned the receptionist who was lovely and I had a speedy appointment. This process really is a risk to vulnerable people.
Visited March 2025
Review titled Meon Health Practice
Replied on 20 March 2025
Dear Zoe Capel, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts to us for an appointment helps us understand what we are doing right and where we can make improvements. We acknowledge your frustrations with access to appointments and a limited number of online consultations that are available. So that we can provide safe and effective care for our patients, as well as looking after the health and wellbeing of our staff, we have a predetermined limit of online medical requests that can be submitted via Anima for both routine and urgent medical advice. For reassurances around Anima not being fit for purpose, in the past six months, our patients have submitted close to 6,500 medical requests online without contacting us in person or by phone. For clarity, patients who cannot use Anima to contact us online can contact us by telephone or in person as was standard service before we introduced online communications. For more information about how we offer access to appointments, please visit www.meonhealthpractice.co.uk/appointments/ Despite these frustrations, we are delighted to hear of your positive experience with our lovely receptionist and speedy appointment and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Face to face
Rated 4 stars out of 5
by John Easton - Posted on 14 March 2025
I had a long awaited face to face with a GP to discuss and agree current issues and future treatment. It was an open and Frank exchange but very beneficial. A future plan was agreed. A very calm and professional meeting
Visited March 2025
Review titled Meon Health Practice
Replied on 17 March 2025
Dear John Easton, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your face-to-face appointment helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our GP and that you had a constructive and supportive clinical assessment and have a treatment plan in place, and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
The last two doctors I have been treated by were both outstanding - I didn’t feel rushed and felt they went above and beyond to help
Visited March 2025
Review titled Meon Health Practice
Replied on 13 March 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contacts with the practice help us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you have found the last two doctors you have consulted with to be outstanding with how they treated you, went above and beyond and gave you the time you needed. Please feel assured we will share you feedback with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Very Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2025
I have a lived with a knee injury for a couple of months in the expectation that I could walk it off and it would get better. It did not I finally called 01329 845777 (put through to anima) to arrange an appointment to try and resolve the issue with my knee. I am disappointed that the review with the MSK team promised for 11 Apl in the phone call on 28th Mar and followed up in the text exchange with a Dr (28 Mar 12:51) has not been arranged. The only advice was to buy over the counter pain killers. I Called 01329 845777 again today 3 Apl to check progress and there has been none. I stated a complaint, that I have wasted a week waiting for something that was never going to happen. Was told the best that could be offered was a phone call from the MSK team on 16 Apl to arrange an assessment! I was promised a call back to explain the reason for no appointment but I very much doubt that will happen.
Visited March 2025
Review titled Meon Health Practice
Replied on 04 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contacts to us for an ongoing knee injury. As your feedback is anonymous it is difficult for us to know what we are doing right and where we can make improvements. We note you state an MSK review is due on 11th and / or 16th April, and trust that as today is 4th April, this will go ahead as planned. We also note you state you have already raised this with us directly and we trust you will receive a response from us in due course. For clarity and your reassurance of a response, you can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Extremely poor practice
Rated 1 star out of 5
by Macauley Pope - Posted on 19 March 2025
The worse help I have ever had , been having problems for over a week , the woman on the phone was not interested to help in the slightest to the point I had to call 111 who then got me an appointment with a different practice , very very poor , would not recommend highlands practice to anyone after that experience
Visited March 2025
Review titled Meon Health Practice
Replied on 20 March 2025
Dear Macauley Pope, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent telephone call with one of our team. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about this contact by telephone allows us to do just that. Please note that your appointment took place with a GP working from the Whiteley surgery which is part of our one single Practice which also includes Highlands and Jubilee surgeries as part of Meon Health Practice. We are delighted that despite your frustration with your telephone call to us that you had a clinical consultation as needed and we trust you were happy with the medical advice you received. Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they not only help us identify areas for improvement, but also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Good and efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2025
I was dealt with on time and given confidence that my problem would be investigated, although this may take a while due to waiting lists.
Visited March 2025
Review titled Meon Health Practice
Replied on 17 April 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you were seen on time and given assurances and confidence that your problem would be investigated. Please feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager