Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service via phone.
Rated 4 stars out of 5
by Mrs E Gorton - Posted on 25 February 2025
I got given a triage appointment through the pharmacy team regarding an issue I was having. They called the next day as per practice policy for that day, and it was within a time that suited me which was great. The pharmacist was very knowledgeable and very helpful, and helped me with an alternative medication to my problem. No issues what so ever.
Visited February 2025
Review titled Meon Health Practice
Replied on 26 February 2025
Dear Mrs E Gorton, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our practice and how after being triaged and an appointment booked with a member of our Pharmacy Team, you found the Pharmacist very knowledgeable and helpful and they helped you with an alternative medication for you problem. Please feel assured your feedback will be shared across our teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Laura Ashby - Posted on 17 February 2025
Saw very friendly and helpful unfortunately the antibiotics don't appear to have done the job finished course but problem still here what is the next step please
Visited February 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Laura Ashby, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and you feel we have been friendly and helpful. Please feel assured your feedback will be shared with our wider teams. If your symptoms are not improving or worsening after your course of antibiotics, then please contact the practice directly so we can support you further. Further information on how we offer our appointments can be found on our website here: https://www.meonhealthpractice.co.uk/appointments/ These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled It's ok
Rated 3 stars out of 5
by Anonymous - Posted on 25 February 2025
This gp is doing well, when there is actually space on the triage list then usually you can get an appointment within a couple weeks, but the trick is actually getting an appointment... because it's often to busy that I would have to wait a long time before being able to see a doctor. This time I was lucky enough to go onto anima and there was an available slot. So I was able to get an appointment. But there was supposed to be follow up appointment for months ago which they never contacted me about so I had to follow up myself as the problem didn't go away. Some room for improvement but when you do get a slot to see the doctor they are always so kind and professional which makes up for the inconvenience of not being seen for months
Visited February 2025
Review titled Meon Health Practice
Replied on 26 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with practice and how during your recent consultations you have found our clinical teams to be kind and professional. Please feel assured your feedback will be shared across our wider teams. We understand the frustration for patients with access to appointments, and want to provide assurances all our teams are working really hard to meet the demand we are seeing for our service. As you feedback is anonymous we are unable to provide a more specific response into your follow up appointment. If this is something you would like us to do then please contact the practice directly: www.meonhealthpractice.co.uk/feedback/ These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled No communication
Rated 1 star out of 5
by Chelsea Cook - Posted on 24 February 2025
After requesting urgent prescription for my child, the doctors said we would need a routine appointment they gave me a routine telephone appointment 10 days after I requested the urgent prescription and never received the telephone call as per the doctors requirements. I send in photos of the issue but the no communication from the doctor isn’t ideal would have been nice to have the phone call or even a message to say the telephone call was no longer required!
Visited February 2025
Review titled Meon Health Practice
Replied on 25 February 2025
Dear Chelsea Cook, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with lack of communication for an urgent prescription for your child. We have tried to search for a Chelsea Cook in our medical records to identify what happened with your sons request but could not find you on our system, and as you have not provided your sons information we cannot reply with specifics to this feedback. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about how this request has been handled will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2025
Reception staff are great, clinical team not great GP miss diagnosis on 2 occasions, rude nurse visiting our home, after calling 111 and promised a call back within 2 hours as an urgent call back from the surgery- still no call 24 hours later, would not recommend to anyone.
Visited February 2025
Review titled Meon Health Practice
Replied on 10 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your experience with the practice. Please do allow us to assure you this is not the level of service we pride ourselves on delivering. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about our teams and follow up contact after contacting a external clinical service allows us to make these improvements as appropriate. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. As your feedback is anonymous we are unable to provide a more detailed and specific response. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2025
I had a telephone appointment with the surgery following a request for an appointment to complete medication review. The call was very disappointing. I asked for advice ref a medication and was told they didn't know about that and I should probably speak to my consultant. I asked about concerns with weight loss, to be advised to do some things " someone they knew " had done as they had lost weight that way. Overall, I came away feeling i hadnt been listened too, I was upset and disappointed. I would not recommend this practice.
Visited February 2025
Review titled Meon Health Practice
Replied on 10 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent telephone consultation with the practice. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your telephone consultation for your medication review allows us to make these improvements. We apologise that you feel your recent telephone consultation left you feeling note listened to and you were upset and disappointed. Please do feel assured this is not the level of service we pride ourselves on delivering. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. As your feedback is anonymous we are unable to provide a more formal and specific response. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2025
I wanted to get my antihistamine that I have been prescribed all the time and they disregarded this and told me to go to the pharmacy when I can’t get the dosage unless it’s prescribed by a doctor. Tried multiple times and nothing. Absolutely useless GP
Visited February 2025
Review titled Meon Health Practice
Replied on 21 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contact with the practice with your request for antihistamines. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your contact with the practice helps us do just this. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. To expand on medication requests further, repeat medication can be requested via the NHS App. For medication which is not on your repeat medication list, our Acute medication form can be used on our website. Please be advised some medication will need a GP consultation before being prescribed. As your feedback is anonymous we are unable to provide a more specific response to your review. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great service eventually
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2025
It's a nightmare trying to get an appointment but if & when you get through the service is great. You can either attempt to call by phone from 8am & wait on hold for a long while or go to the surgery at 8am ( not before) & join a queue for a form. After completing the form, with all your personal information, you pass it to the receptionist to verify. It seems that if the receptionist thinks you are poorly enough you may get an appointment with a doctor but it isn't guaranteed.
Visited February 2025
Review titled Meon Health Practice
Replied on 07 March 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to see that you have found the service with the practice to be great. We understand the frustrations caused for patients who contact and are unable to make an appointment, and we do want to provide assurances we are continuously making improvements to our access to support our patients, but we like all GP Surgeries, do not have the capacity to see everyone. In addition, if you require same day urgent medical attention, our GP's and Nurses have the capacity to see you and this is factored into our access planning. Further information on appointments can be found here: https://www.meonhealthpractice.co.uk/appointments/ These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great service from pharmacy team
Rated 5 stars out of 5
by Liz slater - Posted on 07 February 2025
There was a disconnect between my treatment at the rheumatology department of Southampton General Hospital and my doctor’s surgery. Prescribing documentation had not been sent to my doctors and I was unable to get the drugs that I needed. The receptionist at Whiteley and the prescribing team have been reliable, diligent and very friendly & professional helping me sort this out. The last heading up the prescribing team today (name starts with F) was so helpful and was instrumental in getting me the medication that I need. As usual the team go above and beyond. Thanks so much for your help
Visited February 2025
Review titled Meon Health Practice
Replied on 10 February 2025
Dear Liz Slater, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our reception and prescribing team helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you feel our reception and prescribing team have been reliable, diligent and very friendly and professional. Please feel assured we will share this feedback across our teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Excellent communication
Rated 5 stars out of 5
by Sally - Posted on 20 February 2025
Efficient initial contact and appointment booked for my son. Bloods taken a phone call to discuss outcome of the results and a follow up appointment. Reassuring to know we have such a fantastic facility in our community! Thank you
Visited February 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Sally, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you feel the initial contact was efficient and an appointment being booked, blood tests done, telephone consultation to discuss the results and a follow up appointment booked. Please do feel assured your feedback will be shared with our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager