Memorial Medical Centre
Bell Road, Sittingbourne, Kent, ME10 4XXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The Memorial Centre is the best...
Rated 5 stars out of 5
by Linda Haines - Posted on 01 April 2025
l attended today to discuss ways to deal with anxiety and insomnia. The Doctor was empathetic, professional and provided a different number of solutions available. I truly felt like l was being listened to and treated with respect. Although very busy the reception staff were, as usual, very cheery and polite.
Visited April 2025
Memorial Medical Centre has not yet replied.
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Review titled Terrible practice
by Anonymous - Posted on 24 March 2025
After an appointmentment last week, I was told if 8 felt worse to ring back and they would book a follow up appointment. I couldn't even get out of bed to make an appointment. There phone system says to speak to some press 3 which you do and then tells you there is 15 people in the que and now the call will be needed. As a type 1 diabet8c that needs medical help can't even speak to someone to get the help needed and by the time the phone is answered your told to phone back at 0800 the next morning and the cycle starts again. No help what's so ever. The online form opens at 0800 and by 0801 its closed so you can even fill in the form. Absolute waste of time. Unless your about to die you have no hope on seeing or speaking to anyone one.
Visited March 2025
Review titled Memorial Medical Centre
Replied on 26 March 2025
Dear Patient Thank you for your feedback. I am sorry to hear of your frustration. I would like to invite you to contact the surgery direct so that we can look into this case and investigate this incident to help us understand and improve further and potentially provide further staff training. You can email the details to memorialmedical@nhs.net kind regards Adrienne - Practice Manager
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Review titled Good Dr - disappointing systems
Rated 4 stars out of 5
by Tim - Posted on 12 February 2025
I try not to visit the Gp if not absolutely necessary as I am conscious of the amount of people needing appointments. I have an ingrowing toe nail which just needs a referal but, was told I needed an appointment. The GP was excellent as well as agreeing a referal, she updated my meds which were overdue and picked up my follow up eye appointments had dropped off the system. She also took my blood pressure which was too high and arranged an immediate blood test. An appointment was made for later in the day for a shingles booster, ad I had not received a follow up appointment from the first jab. Unfortunately due to a systems failure the appointment for the 2nd jab (later that day) was cancelled due to an IT failure. The support from my GP was excellent. Unfortunately the systems are not so good.
Visited February 2025
Memorial Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Clare Corke - Posted on 07 January 2025
Would like to say how great my first experience with Memorial Medical Centre was today. There was a small que when I arrived which went down very quickly due to the 2 ladies on reception desk. I was directed to the waiting room, there was quite a lot of us in there but we all had a seats. My name was called very quickly so right on time for my appointment time. I saw Dr E (lady Dr the review won’t let me write her name) and wow she is just so lovely, I was having my coil removed so as you can imagine I was alittle anxious before going in to the room but after meeting her she made me feel so comfortable. Great experience Thank you
Visited January 2025
Memorial Medical Centre has not yet replied.
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Review titled Fantastic and warming
Rated 5 stars out of 5
by Malcolm Downes - Posted on 07 January 2025
Not only is the doctor I saw a warm kind person, she is clearly exceptionally good at her trade. I visited her twice, was at quite a low ebb and was welcomed with empathy and an unhurried consultation.I visit the surgery as least as possible, but by far this was the best outcome for me . Thank you to my doctor and all the desk staff who were equally understanding, friendly and helpful. Thanks again
Visited January 2025
Memorial Medical Centre has not yet replied.
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Review titled Caring and friendly
Rated 5 stars out of 5
by Chris Trull - Posted on 13 January 2025
The nurse is always friendly and attentive and enquires as to my general wellbeing before taking my blood for an INR check.
Visited January 2025
Memorial Medical Centre has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Elisabeth Furey - Posted on 16 January 2025
Today my husband and Iwere seen by Gp due to a problem with my right leg after a fall.We were welcomed with a smile. Gp was approachable,listened and after physical examination , was very clear providing her reasons for my being referred to CAS Releieving my anxiety ,I thanked her for her care and advice.
Visited January 2025
Memorial Medical Centre has not yet replied.
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Review titled Amazing, compassionate and empathetic service
Rated 5 stars out of 5
by Helen Harizaj - Posted on 08 November 2024
I am not sure if this is the right place to leave this feedback so if not please pass on to the minor injuries team. The nurse practitioner, triage nurse and radiographer that were on duty on the morning of the 08th November were fantastic in the care and compassion they gave to my mum and I. They listened to our journey of events and assisted us in getting my mum the treatment she required after being sent from pilar to post. We cannot thank them enough for the help they provided us and their kind nature. They know who they are 👍. Thank you.
Visited November 2024
Memorial Medical Centre has not yet replied.
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Review titled A very responsive GP
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2024
The GP that we saw was wonderful. We had a telephone conversation and then that was followed up with an in person consultation the same day. She was responsive, flexible and caring and really listened to my son. It is a shame that the convoluted booking system does not allow easy booking of appointments with particular GPs. Reception staff were also very friendly and informative.
Visited November 2024
Memorial Medical Centre has not yet replied.
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Review titled Cannot get a GP Appointment since may
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2024
I have been trying to get a GP Apointment concerning heath issues/Pains since May, but cannot get any appoinment to see my GP face to face, they keep saying there is no appointments and to keep ringing. I have rang numerous times over the months, sometimes rang upto 40 mins on phone to no avail. They gave me an online form on 24th October but it was useless, it suggested I have to see the Doctor. Today I found the receptionist unhelpful. I feel very stressed out and very depressed because of the experience.
Visited October 2024
Review titled Memorial Medical Centre
Replied on 05 December 2024
Dear Patient Thank you for your feedback. I am sorry to hear of your frustration. I would like to invite you to contact the surgery direct so that we can look into this case and investigate this incident to help us understand and improve further and potentially provide further staff training. You can email the details to memorialmedical@nhs.net kind regards Adrienne - Practice Manager