Melton Constable Surgery
Grove Road, Melton Constable, Norfolk, NR24 2DEContact details and opening times
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Reviews
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
I ordered a prescription weeks ago and in the notes I stated “collection from Melton surgery”. I arrived and said my name - to which they advised I had already collected it?!!! Then decided it was at the wrong place - holt surgery. Instead of then apologising for their mistake, the two ladies behind the reception desk got on their high horses and said it was my fault. I showed them the screenshot of the note from the NHS app from when the medicine was ordered - as this is not the first time it’s happened to me. At the same time I picked up medicine for a family member. I’m a room full of people I was asked how does my family member pay for her prescription to which I said she doesn’t. The lady asks the question again so I tell her she doesn’t because it’s the pill. She then makes me say it again - after the first time u would think that anyone with common sense would check which medication it is. nope. poorly trained staff who don’t know how to apologise. Avoid at all costs
Visited November 2023
Review titled Melton Constable Surgery
Replied on 28 February 2024
Good afternoon Firstly, I would like to apologise for not responding sooner to this post. I am really sorry if that has further added to the poor opinion you have of the Surgery. It is concerning to read your report of your experience at Melton Surgery and I would be keen to discuss this with you further - despite the passage of time. If the situation has not improved for you, or worse, you have experienced any repeat issues, please contact the Surgery (online form is often the easiest, via our website) and I will respond directly. Kind regards Katie Franklin Business Manager