Maylands Healthcare
300 Upper Rainham Road, Hornchurch, RM12 4EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Oldmanwrs - Posted on 24 August 2023
I have been to the surgery twice this week and I am very happy to say the receptionists were really very good (as usual!). I left this morning with an appointment with a doctor later in the day. I have not seen her before but the doctor gave me the best appointment I have had for a very long time. I will be hoping to get my next appointment with her again as I came away feeling very hopeful that I had made very good progress with regard to my medical problems, especially my hernia, thanks to her care and attention.
Visited August 2023
Maylands Healthcare has not yet replied.
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Review titled Very empathetic practice
Rated 5 stars out of 5
by Mary Chapman - Posted on 26 June 2023
The staff at Maylands are very helpful and empathetic and I feel they genuinely care for their patients. GPs have time to listen to patients concerns and I never feel I am rushed . They all work exceptionally hard under quite difficult and sensitive conditions. My own GP has personally helped me get my life back . A great practice
Visited June 2023
Maylands Healthcare has not yet replied.
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Review titled Making an appointment
Rated 1 star out of 5
by ALBERT JOHN YETTON - Posted on 27 June 2023
It was just impossible to make an appointment today You wait for ages on the phone (3 separate attempts) and then no appointments available Also I was not able to fully understand the person on the phone at the surgery because of a accent
Visited June 2023
Maylands Healthcare has not yet replied.
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Review titled Non functional.
Rated 1 star out of 5
by Alex Wade - Posted on 20 June 2023
Prior to the Covid 19 pandemic this was a decent GP practice. Since then it has become non functional because it’s simply impossible to make an appointment. I damaged my achilles tendon where it joins to my heel six weeks ago. It’s agony and I can’t bear to walk more than a short distance. The receptionist at Maylands, who has, I suspect, zero medical training, ‘screened me out’ and told me that my GP wouldn’t see me for that condition. They told me to go to an NHS Urgent Treatment Centre. I did this, and after waiting three hours I saw a Doctor there. He examined me and confirmed my injury, but said that this was totally a condition that my GP should deal with and never something for an Urgent Treatment Centre. An ongoing chronic condition rather than an emergency care issue. He said that I need to be referred to a Podiatrist, but that my GP must do that. Back to square 1! It’s impossible to make an appointment at Maylands. They’re so unhelpful that they as well not be there.
Visited June 2023
Maylands Healthcare has not yet replied.
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Review titled Worrying Developments
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2023
I phoned at 8am to book an apt and was answered at 8.04am. I was offered an apt at 9.30, but unfortunately was not a time I was able to make. I asked why all apts had gone in 4 mins and was told only 2 doctors on duty and all had been pre-booked. I asked if I could pre-book and was informed none were available. I then asked whether I would be able to get an apt tomorrow if I phoned and was told unlikely as only 1 doctor on duty! However, if I came down to the surgery at 8am I could book one then. Why are people coming down to the surgery able to book while those who phone (as per website guidelines for making an apt) can’t. This is a very large group practice and it is extremely concerning that only 1 or 2 doctors are only duty.
Visited May 2023
Review titled Maylands Healthcare
Replied on 05 June 2023
Dear Patient I apologise that the appointment you were offered was not suitable. Unfortunately, appointments get booked up quickly either via the appointment line, patients coming in to the practice or by booking electronically on the website. I think there may have been a miscommunication, we have an on call emergency doctor daily and 2 advanced nurse practitioners to deal with on the day emergencies, the other clinicians in the practice would have been booked in advance and therefore, not available to book into them on the day. If you wish to discuss this further, please contact the practice on 01708 460180 and ask to speak to Ruth. Kind regards Ruth (Practice Manager)
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Review titled Worrying Developments
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2023
Phoned today at 8am for an apt. Got through at 8.04am. Only one apt left which unfortunately I was unable to make. Asked why all apts had gone 4 mins after lines opened and told only 2 doctors working and they had all been pre-booked. Asked If could then pre-book for another day and was told nothing was available! I asked if I would be able to get an apt if I phoned tomorrow and was told probably not as only 1 Doctor on duty! However, they suggested it was better to come down as I would be able to book that way? Why are people turning up at the surgery able to book yet those who phone (this is way surgery asks you to book apts on its website) are told none available. This is a very large group practice and I don’t understand why there is only 1 or 2 doctors on duty.
Visited May 2023
Maylands Healthcare has not yet replied.
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Review titled Life saver GP
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
Thank you so much to the GP who I saw earlier in the year who will not know but they actually saved my life. I am eternally grateful. Even the simple fact that my situation was believed by them in the first place made all the difference. Thank you to all the other staff there who are also very kind and helpful. Wishing you all a very happy new year
Visited April 2023
Maylands Healthcare has not yet replied.