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Mayford House Surgery - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled A very good experience

    Rated 5 stars out of 5

    by D W - Posted on 10 April 2024

    The consultation was a master class in how to treat a patient. It was helpful informative, caring and positive.Thankyou. My experiences with all the staff ( including the dispensary and prescription delivery people) have all been extremely positive.

    Visited April 2024

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    Mayford House Surgery has not yet replied.

  2. Review titled Shockingly inefficient

    Rated 1 star out of 5

    by Anonymous - Posted on 28 February 2023

    I had a number of bad experiences within the last month. Initially I was typing to get a routine procedure booked in. The receptionist booked in wrong procedure, so we had to re-schedule. When I came the next time, too short slot was booked in so we had to re-schedule again. I moved out of area but still work in Northallerton and I was told that I shoul change the practice. Not great for my sense of inclusion... Yesterday I called to ask for a sick note and was told to call today as my previous note didn't expire until midnight. Today I was there again for my procedure (finally) and asked the receptionist. I was told that the sick note will be sent to me, later than a doctor will call me neither of which happened. Now I am in trouble at work ... I simply cannot express how inefficient and detached from reality this practice is.

    Visited February 2023

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    Review titled Mayford House Surgery

    Replied on 31 March 2023

    Thank you for your feedback. Please can you contact me with your details so that the issues you have raised can be investigated as we take all feedback seriously to improve the service we provide to our patients. Practice Manager

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  3. Review titled Good practice - with flaws

    Rated 4 stars out of 5

    by Anonymous - Posted on 16 September 2022

    The only criticism I have - and this applies to a lot of places - is that as an older person I am constantly having to put up with being called 'dear', or 'darling etc. I am not a child nor am I mentally challenged - I am just older than the person speaking to me. Please stop your personnel from using this sort of language and ask them to be respectful!

    Visited September 2022

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    Review titled Mayford House Surgery

    Replied on 31 March 2023

    Thank for your review which I will share with the team as we take all feedback seriously to improve the service we provide to our patients.

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