Mayfield Medical Centre - Ratings and reviews
Reviews
-
Review titled Awful. Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Waiting six weeks and I haven’t even seen a doctor. ‘Online form… fill in an online form… if you aren’t happy fill in an online form’ It is urgent that I see a doctor, I tell them… ‘fill in an online form’ is the response. I ask ‘can I at least speak to a doctor… I’m pretty sure I have advanced skin cancer’ ‘No. Fill in on online form’. GP = Gate Keepers to enhanced hospital care. A shoddy service!
Visited April 2024
Mayfield Medical Centre has not yet replied.
-
Review titled Heart monitor
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
I returned a heart monitor to reception at just gone 15:00, and received a voicemail message from a nurse at 16:30, telling me that I needed to return the monitor before 16:00 so that she can process it for other patients. I went back to the surgery at 16:50 and the heart monitor was still on reception. The receptionist told me that the nurse had 'made a mistake' and hadn't checked at reception before ringing me. I explained about the message from the nurse, which was terse and accusatory, and the receptionist apologised. However the issue was not her fault and if anyone should have apologised, it should have been the nurse. I had delivered the monitor well before 16:00, it was on reception, and was still on reception well after 16:00, even though the nurse's message was that I 'had' to return the monitor by 16:00. I would have provided feedback directly to the surgery however there didn't seem to be a feedback form via the website, hence this feedback here.
Visited April 2024
Mayfield Medical Centre has not yet replied.
-
Review titled Klinik system not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
Filled in a Klinik form to request meds to be reinstated, it hadn't been looked at two weeks later. Phone reception, on hold 25 minutes ten cut off. Tried again, waited 20 minutes, to be told to fill out another form!
Visited February 2024
Mayfield Medical Centre has not yet replied.
-
Review titled Long Wait.
Rated 1 star out of 5
by Brian Stephens - Posted on 31 January 2024
To Be Short , A Four Week wait for a Phone Consultation. Though a Prescription was Written up for me , even though a GP had never Seen or Spoken to me , it was all done by E. Mail . Hence a Prescription which turned out not fit for Purpose . So I am seeing a Physcio Privately, even though NHS Physcio can speak to me over Zoom, and that’s a wait of 3 weeks . Horrendous, No One To One Contact with These GPs what so ever. And Trying to Get to Mayfields Contact Site , Well The Whole Thing Baffles Me . If they were Running a Bussiness they would have Gone Bankrupt a long time ago. All I can Say is No body Cares and they are Getting Payed by Taxpayers.
Visited January 2024
Mayfield Medical Centre has not yet replied.
-
Review titled prescription
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2023
ordered prescriptions, 6 days later was sent to chemist, 7 days after that they were ready. prescription should be sent asap, went without my diabetes tablets for a week, no regard for patients health at all.
Visited December 2023
Mayfield Medical Centre has not yet replied.
-
Review titled Not fit for purpose
Rated 1 star out of 5
by Brixham Resident - Posted on 28 October 2023
My recent experiences with Mayfield Medical Center has raised significant concerns, particularly for those who are not persistent in seeking care. While the staff at the center is commendably kind and professional, the severe shortage of doctors has created an alarming situation where timely appointments are scarce. This issue not only causes frustration but also puts patients at risk, especially those who do not persistently pursue medical attention. The heart of the problem lies in the difficulties surrounding contacting the center. The constant busyness of phone lines and a lack of efficient online communication options make it arduous to schedule appointments, seek advice, or address urgent medical concerns. Patients who do not persist in their attempts to reach the center are left with no choice but to endure their health issues in silence, hoping that the problems will resolve on their own. This situation is far from ideal, as it forces patients to suffer in silence. For those who do not persist, their conditions may deteriorate to the point where hospitalization becomes necessary. This not only causes unnecessary suffering but also consumes more of the limited resources of the NHS. Mayfield Medical Center needs urgent improvements to ensure timely and efficient healthcare access. The current state of the practice is clearly not aligned with its intended purpose of providing accessible healthcare to the community. The consequences are dire, as people are suffering in silence, leading to avoidable hospitalizations that strain the already burdened NHS. It is my sincere hope that the management of Mayfield Medical Center will take these concerns seriously and work swiftly to rectify these issues. The well-being and health of the community depend on it. The status quo is not acceptable, and I urge immediate action to address these critical issues.
Visited October 2023
Mayfield Medical Centre has not yet replied.
-
Review titled Why are the doors still locked ??
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2023
Doors to this practice are still locked with a reception letting you in if you pass the test, people left waiting outside if only have a query. Why 3yrs on from covid is this still being allowed when the rest of the country is back to normal !!
Visited August 2023
Mayfield Medical Centre has not yet replied.
-
Review titled totally useless admin system
Rated 1 star out of 5
by Anon E Mouse - Posted on 13 July 2023
In light of previous experiences and a review I decided to take my business elsewhere. I was informed that it was probably just the same at other practices. I'm here to say it isn't. The difference between the way I am treated at my new surgery is light years away. Triage in place, Dr rings back (sometimes within 10min), prescription requests done immediately and dispatched to nominated pharmacy within the day, practice pharmacist phoning to discuss treatment options. I am so glad I transferred. It has restored my faith in the GP service. Oh, there are no covid restrictions either!
Visited July 2023
Mayfield Medical Centre has not yet replied.
-
Review titled Difficult to get medical review
Rated 2 stars out of 5
by Anonymous - Posted on 22 June 2023
I rarely review anything but am doing so in the hope that the practise can improve. Didn't phone because online consultation continues to be the system and filled this in on Wednesday. Am concerned about my health. Received a text message same day to say that this had been passed to a Dr for consideration on Thursday. Rechecked the text message this am expecting a call from reception or admin about what Dr would want me to do. Discovered that the date of return call was planned for 6th July. I thought this was a text error so called the surgery to check. Spoke to a really nice receptionist - not her fault and she was lovely, but indeed a two week wait for a telephone call was correct. I am not urgent apparently - not sure how that can be deduced through an online consultation form. The feeling is that it's not important enough. What has happened for this much change in GP service delivery since the outbreak of Covid 19 for patients to need to wait two weeks for a call before treatment is suggested?
Visited June 2023
Mayfield Medical Centre has not yet replied.
-
Review titled Online Consultation is Badly Flawed
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
Being unwell I tried to use the online consultation form, but it was constantly unavailable due to high demand. Two days later (Wednesday) I managed to secure a place and sent off my plea for help. I got a text saying a doctor would ring me on Friday. Friday came - no call. I rang on Monday and after 20 minutes wait, was told that the appointment was booked for 3 weeks ahead. Came the appointed day - no call and by the time it was clear I wasn't getting a call the surgery had closed. The system is broken and no one seems to care.
Visited June 2023
Mayfield Medical Centre has not yet replied.