Maybush Medical Centre - Ratings and reviews
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Saeed Akhtar - Posted on 18 March 2024
It was good experience doctor sadia hayat was very friendly and helpful she explain very good. Surgery is nice and staf very friendly
Visited March 2024
Review titled Maybush Medical Centre
Replied on 04 April 2024
Thank you for taking the time to leave a good review for us today. Dr Saadia Hayat and the team do very much appreciate this :-)
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Review titled NHS App
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
Great Practice and always very helpful. I have found that there is confusion when I mention the NHS App and its capability - for instance in ordering prescriptions and adding prescription items to the app by staff.
Visited January 2024
Review titled Maybush Medical Centre
Replied on 17 January 2024
Thank you for taking the time to leave a review. We are pleased that you find the Practice always helpful. All our staff are here to help to the best of our ability. The NHS app is a fairly new entity which is forever developing so some of our new starters are not as familiar with its capabilities as others. We have spent a lot of time promoting the use of the NHS app with patients, but on reflection we have failed to educate our new staff about its valuable uses. Thank you for raising this issue with us. We will factor in some training and education for our new starters so that patients can be confident that our knowledge of its interoperability with our systems is improved.
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Review titled Great Practice with wonderful staff
Rated 5 stars out of 5
by Ade - Posted on 14 March 2024
The staff was very professional, approachable, helpful, and full of empathy. He explained and assured us of all the options we had, which put our minds at rest. He also directed us to the appropriate department for further investigation and treatment.
Visited January 2024
Review titled Maybush Medical Centre
Replied on 04 April 2024
Thank you for sharing your experience with us! We try hard to be everything that patients want us to be so it is reassuring to know that we were able to meet with your needs today :-)
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Review titled Efficient process
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
A very Smooth and efficient way to have a flu jab. Setting up the practice on a Saturday to exclusively administer the flu vaccine is a sensible and successful use of NHS resources. Staff were very welcoming and knowledgeable.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
We have to vaccinated approx. 2000 patients so trying to do this alongside our normal workload is very challenging. The nurses and volunteers give up their free time on a weekend to support this campaign to avoid disrupting 'business as usual'. Its nice to be appreciated - so thank you!
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Review titled Great organisation
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
Annual flu jab. Well organised from staff who booked the appointments, people who were directing where to go, and the nurses. All were welcoming and friendly, excellent experience.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
Thanks for taking the time to leave such a positive review. We are pleased to hear that you had some an excellent experience. We will ensure your feedback is passed onto our friendly team :-D
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Review titled Vaccine
Rated 5 stars out of 5
by Sheila Richardson - Posted on 07 October 2023
I had a very a good experience when I visited Maybush Medical Centre today for my influenza vaccine. It was very easy to book my vaccine over the telephone. You can also book online. The clinic was good and even though I was very early to my appointment I was seen straight away by the advanced nurse practitioner and left within 10 minutes.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
We have now got our flu clinics off to a fine art and proud ourselves on the efficient and effective service that we offer. Thank you for Sheila for sharing your feedback! :-D
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 07 October 2023
Attended for flu vaccination person I saw didn't introduce himself, didn't give me any information and was very disinterested in the job he was doing
Visited October 2023
Review titled Maybush Medical Centre
Replied on 12 October 2023
We are so sorry to hear that your experience was not a nice one. Your feedback will be shared as part of our staff learning so thank you for taking the time to share this with us. We hope you receive a service which meets more with your expectations next year.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I arrived for my flu jab and was escorted to a seat. I was then called over to a seat, where an NHS member of staff told me their name, checked my details, explained what I was being given then asked which arm I wanted it on. Once this was completed I was escorted outside. The whole process took around 5 minutes. The people around on the day were extreamly helpful and kind. I have no hesitation in recommending this service and the staff concerned.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 11 October 2023
We operate a one-way-walking system, however for patients who we can see might have some mobility issues, we fast track them to our seating area and the nurse comes to them rather than the other way round. We are glad that this small adaptation was of value to you. Thanks for sharing your very good experience with us! :-)
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Review titled Efficient experience
Rated 5 stars out of 5
by Lynn Clegg - Posted on 07 October 2023
Attended for my flu vaccination today and it was very well organised, from making the appointment to attending today. Well done everyone.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
Thank you Lynn! We appreciate your kind words. We are really that glad your experience was a good one and look forward to offering the same well organised service next year :-)
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Review titled Well organised
Rated 5 stars out of 5
by Janice Hoare - Posted on 07 October 2023
I went for a flu jab this morning and everything was extremely well organised with people directed where to go and what to do, with all staff being friendly and helpful. I didn't have long to wait and the nurse giving the injection was friendly and efficient, and gave a pain free jab.
Visited October 2023
Review titled Maybush Medical Centre
Replied on 10 October 2023
Hi Janice. As a learning organisation its great to know when we do a good job so thank you for leaving your feedback. We try to make the process as pain free as possible...in more ways than one! :-)