Mattock Lane Health Centre
78 Mattock Lane, West Ealing, London, W13 9NZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of respect for your time
by Mukesh Singh - Posted on 25 April 2025
I've been with this GP since 2019. The reception team are always consistently rude, often speak in their native language and appear irritated when you approach them for help. Today's 25 April, my appointment was 12.10, I saw the doctor at 12.50. Doctor asked me to get a test kit at reception, I've been asked to wait. It's 13.20, and I'm still waiting for the test kit. Doctors are ok, and seem keen to find the route cause of your problems, but the biggest let down is the reception staff. They lack basic customer care and empathy. I plan to leave this GP soon, along with my wife and infant.
Visited April 2025
Review titled Mattock Lane Health Centre
Replied on 01 May 2025
Many thanks indeed for your review comment. We apologize for your experience. We are making an investigation and come back to you. In the mean time, we are happy to meet and discuss if you have further concerns.