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Marus Bridge Practice - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Receptionists that don't want to reception

    Rated 3 stars out of 5

    by Anonymous - Posted on 10 January 2023

    The practice itself is brilliant, as are the doctors. However, some of the receptionists are very difficult to speak to and present themselves with a can-not-do attitude. They often come across as rude, and as though you are inconveniencing them by calling up. It is also incredibly tiresome to be referred to AskMyGP 24/7 when that service isn't always available and doesn't always work.

    Visited January 2023

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    Review titled Marus Bridge Practice

    Replied on 11 January 2023

    Thank you so much for your kind words about the practice - it is very much appreciated and I will ensure these are forwarded to the team. With regards to your comments about reception - please accept my apologies that you have had a less than satisfactory encounter(s) with our admin team. Our policy is that Askmygp is offered as an optional additional contact method for those with internet access, we receive exceptionally positive feedback from patients regarding this due to the ease of use, access and response times, as well as freeing up the phone lines for other patients who are unable to use for whatever reason and especially those with potentially urgent queries. I would like to reiterate this is purely patient choice or occassionally our admin team will suggest using Askmygp if the patient initial telephone query is relating to a form or a request for telephone appointment of which a photo would be useful for the clinician which they can attach easily. We do let patients know via our telephone call wait message, within the Askmygp system and also practice website about the Askmygp opening times which are Monday to Friday 6am - 10.30am. I would really like to look into this further along with taking more details about your other comments so if you could kindly contact me directly on sharon.chamley@nhs.net I would be most grateful. Many Thanks Sharon Chamley, Practice Manager.

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  2. Review titled Caring and Compassionate

    Rated 5 stars out of 5

    by Anonymous - Posted on 13 April 2022

    I needed to speak to my GP following some worrying symptoms and abnormal blood results. I work very similar hours to the surgery so find it difficult to speak or see a doctor in the surgery. The Practice Manager was very understanding of my situation and assisted me in seeing a Doctor at the surgery. During my appointment The doctor was - as always very compassionate. She took the time to listen to me - she didn't rush me - then calmly explained everything to me in a manner I could easily understand and provided the appropriate medication. Thank you.

    Visited April 2022

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    Review titled Marus Bridge Practice

    Replied on 28 April 2022

    Thank you so much for your kind comments - it's always lovely to hear when patients have felt they have had a positive experience and received good care. Your comments have been shared with the practice team :) Kind regards Sharon, Practice Manager

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