Marston Forest Healthcare - Ratings and reviews
Reviews
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Review titled Terrible Patient Care and Service
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2022
For weeks, I have been running the 8.30 am lottery of trying to get an appointment with a GP at the Cranfield Surgery for a new asthma inhaler. Each time I call, I am immediately cut off. Today, after retrying 8 times, I end up number 25 in the call queue. When I get an answer, I am told there are no appointments left. I explain I have been trying unsuccessfully for weeks to get an appointment for a new inhaler and I am desperate. I just need to speak to a GP very briefly to get a new prescription. Again, I am told there are no appointments today and am offered one in a weeks time. I explain that I am out of the Country on holiday next week and I need it before then. I am told that my only option is to go to a walk in Centre. The appointment system and the total lack of empathy and flexibility at this surgery is appalling. I am a very infrequent user of the GP service, but I feel continually let down by this practice. I don't blame the staff, who are doing their best, but this really is a totally inadequate practice and it needs some serious reform to provide any kind of service to the local community.
Visited August 2022
Review titled Marston Forest Healthcare
Replied on 21 September 2022
Dear Patient. Thank you for your comment, and I am sorry to hear of your concerns regarding the service from the Practice. Please be assured that we take all patient complaints very seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. Please accept our apologies for the distress this has caused. Unfortunately, I am unable to investigate your complaint as you have not provided your details. To help us resolve your concerns, please kindly contact the Practice directly and we will be happy to look into this further. Thank you Lisa Marotta Practice Manager