Marlow Medical Group
Victoria Road, Marlow, Buckinghamshire, SL7 1DNContact details and opening times
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Reviews
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Review titled Excellent response and service
Rated 5 stars out of 5
by Rosie Gilmore - Posted on 13 June 2023
My son is in the middle of his A levels and like many has experienced quite extreme hay-fever symptoms this summer. He began to experience problems with his breathing and was feeling very unwell which was affecting his ability to study, concentrate and sleep. An on-line request for a doctor's appointment was submitted at 1430, notification was received within 5 minutes and he was seen at 1630. He was treated in the surgery (nebuliser) and received a prescription to ensure he will be able to get through his exams without recurring symptoms. The service and level of care received from the practice and nurse was exceptional and is extremely appreciated.
Visited June 2023
Marlow Medical Group has not yet replied.
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Review titled Brilliant Response
Rated 5 stars out of 5
by Tony M - Posted on 19 May 2023
I requested an appointment on Klinik. I was amazed when, within minutes, the surgery called me to advise that one was available in one hour. This was fantastic service for which I am most grateful.
Visited May 2023
Review titled Marlow Medical Group
Replied on 22 May 2023
Dear Mr M Thank you for taking the time to write this review. Our Klinik triage process uses artificial intelligence based on the symptoms you report and helps us understand the clinical urgency that a patient needs to be seen. We aim to see all urgent cases within 48 hours but in many cases it can be within a few hours as in your case. Kind regards Maggi Dunn Patient Services Officer
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Review titled terrible service
Rated 1 star out of 5
by Ray - Posted on 31 May 2023
I needed to book for a medical for my Heavy Goods licence to be told its going to be £180 to fill out 2 A4 pages and put a stamp on it daylight robbery the attitude seems to be you want it you'll pay for it. it could all be done in a normal appointment more or less All they seem to be worried about is the money. Not looking after there patents and i only wish there was another doctors surgery local because id be gone also nothing can be done other than 08.30 and 1800 mnonday to friday the hours im at work my last surgery had 2 nights a week where they were there till 20.00 hrs and did saturday mornings till midday im very dissatisfied as a patent not only for my medical but also not being able to Make an appointment. ive been told phone on the day well thats ok if im at home on that day. but being im a truck driver i could be anywhere
Visited May 2023
Review titled Marlow Medical Group
Replied on 06 June 2023
Dear Ray I am sorry to hear you are unhappy with our service and charges. I am happy to address any complaint you may have via our secure complaints link: https://www.marlowdoctors.co.uk/your-record/feedback-and-complaints/ Our NHS contract does not cover medicals required by professional bodies. A GP has to make themselves available over and above our contractual NHS work. Our professional fees at around £200/hr are less than most lawyers, architects, surveyors and many other self-employed professionals would set for their services. It is not just a simple form request a triple appointment is required for a physical examination as well as the mandatory eye test due to your profession. The fee is in line with a GP’s time to do this work. We check our fees against the list of non-NHS services and feel the charge you have been quoted is in line. We do offer certain out of hours appointments such as with our pharmacy team for medication reviews, NHS health checks and dressing changes. We are also able to offer out of hours GP appointments for some urgent cases. Our Reception team can advise if your symptoms are suitable for these appointments and times you advise you are not available on your Klinik request form. We continue to try to expand our out of hours appointments as we are able. Kind regards Maggi Dunn Patient Services Officer