Market Cross Surgery - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Alan Munter - Posted on 12 March 2024
I have been at this practice for only a short time however this is without a shadow of doubt an excellent Doctors Surgery, every time I have needed an appointment to see a Nurse or Doctor I have been called within a short time triaged and either an appointment made or referral to a specialist made . The whole staff are polite , friendly and professional . There are numerous permanent Doctors to see not a different one every week as was the way at the last Surgery I was at . I only have good things to say about this Doctors , the pharmacy is efficient and do not seem to have problems getting my medications . I would like to thank all the staff for an excellent continuing experience .
Visited February 2024
Review titled Market Cross Surgery
Replied on 25 March 2024
Dear Alan, Thank you for your feedback. It's great to hear some positive views on how our team are performing. Please be assured we share all feedback with our team and appreciate your time in completing this review. Best wishes Michelle Practice Manager The Market Cross Surgery
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Review titled Great Practice
Rated 4 stars out of 5
by Gillian Sargent - Posted on 28 February 2024
I have not been in touch with the surgery for quite a while. Last time was for shingles and pneumonia vaccination. On 20.2.24 I did an e-consult for a non urgent matter and was given an appointment for 22.2.24! Two days later, which is excellent. I would say it is not acceptable that so many appointments are made and not kept, though realise this is sometimes unavavoidable. Patients must not take the wonderful NHS for granted.
Visited February 2024
Review titled Market Cross Surgery
Replied on 06 March 2024
Dear Gillian, Thank you for your feedback. It's great to hear some positive views on how our team are performing. Please be assured we share all feedback with our team and appreciate your time in completing this review. Best wishes Michelle Operations Manager The Market Cross Surgery
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Review titled Slightly odd triage!
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2024
Completed an eConsult as I was experiencing persistent low mood and wanted to discuss medication. My eConsult resulted in being called the same day by a doctor to book a face to face appointment. I really wanted to have the face to face appointments with a specific GP at the surgery (understandably) but the doctor I spoke to said it wasn’t possible for them to book me with the GP I wanted to see and that I would need to resubmit my eConsult the next day. This seems totally ridiculous, to agree that the information in the eConsult warrants a F2F appointment but then claim to be unable to book it for the next day to see a GP I feel comfortable with is not great at all. In the end I was able to book with my preferred GP but the experience has put me off a little. Market Cross surgery is normally excellent so this experience really stood out as poor.
Visited January 2024
Review titled Market Cross Surgery
Replied on 06 March 2024
Dear Patient, Thank you for your feedback. To look into your experience with econsult we would appreciate you contacting the surgery by email at marketcross.enq@nhs.net where we will be able to identify what happened and put into place a more efficient process. Best wishes Michelle Operations Manager The Market Cross Surgery
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Review titled Positive Experience!
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
The doctor was knowledgeable, kind and gave me the time I needed. I feel reassured and more confident about dealing with my health issue. Well done!
Visited January 2024
Review titled Market Cross Surgery
Replied on 01 February 2024
Dear patient, Thank you for your feedback. It's great to hear some positive views on how our team are performing. Please be assured we share all feedback with our team and appreciate your time in completing this review. Best wishes Michelle Operations Manager The Market Cross Surgery
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Review titled Great service from GP
Rated 5 stars out of 5
by Joan best - Posted on 12 October 2023
Phoned the surgery they had phone technical problems so I decided to email with my issue got a called from a Brilliant doctor unfortunately I cannot remember her named and was sorted out immediately. Thank you doctor an asset to the community. Great will collect my antibiotics today.
Visited October 2023
Review titled Market Cross Surgery
Replied on 01 February 2024
Dear Joan, Thank you for your feedback. We share all feedback with our team and appreciate your time for completing this review. Best wishes Michelle Operations Manager The Market Cross Surgery
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Review titled Excellent Service
Rated 5 stars out of 5
by Pearl Boreham - Posted on 25 August 2023
Well Market Cross surgery you are amazing! Called at 8 this morning number 29 in the queue answered with 20 minutes! Dr called me at 9.30 appointment this after 3.30 thank you all so much! We are very lucky to have this wonderful service!
Visited August 2023
Review titled Market Cross Surgery
Replied on 29 August 2023
Dear Pearl, Thank you for your feedback. Its lovely to hear some positive views on how we work :) We share all feedback with our Market Cross Team and appreciate your positive words and kindness. Best wishes Michelle Operations Manager The Market Cross Surgery
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Review titled Used to be good but not anymore
Rated 1 star out of 5
by philip nunn - Posted on 23 August 2023
Having called as soon as they opened I was informed I was 25th in the queue. When I finally got through all I was offered was a phone call which I now have to wait in all day for
Visited August 2023
Review titled Market Cross Surgery
Replied on 29 August 2023
Dear Philip, Thank you for taking the time to leave feedback. My name is Michelle Operations manager for The Market Cross surgery. I apologise for your frustrations with the surgery on 23rd August. Our reception team are very efficient at answering calls and care navigating patients to the most appropriate service. Our phone system allows patients to know their current position in the queue it also allows us to monitor phone call activity and response times. If you would like to discuss your concerns in more detail please contact the surgery on WSCCG.marketcrossmcenq@nhs.net I will happy to discuss these direct with yourself Best wishes Michelle
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Review titled I can understand why people are joining other surgeries
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I understood that the GMC had changed the rules on post Covid appointments but Market Cross seem to have their own rules. I am really disappointed because this used to be a really efficient, well run surgery. My family are healthy and rarely need to see a GP but when one of us is ill getting in touch with a doctor at Market Cross is very difficult. I ring at 08:00, when the phones open only to be told I am number 52 in the queue. All credit to the staff answering those calls, they get through them quite quickly but when you’re calling for a sick child or for someone really ill the 30+ minutes wait is difficult. I thought I might just have been unlucky but I now know this is normal. The number of people who have told me they have changed their GP surgery is shocking. When I am told that their new surgeries are happy to offer a choice of appointments and a choice of dates I understand why they are changing. I may well have to do the same.
Visited April 2023
Review titled Market Cross Surgery
Replied on 29 August 2023
Dear patient, Thank you for your feedback. My name is Michelle and I am The Operations Manager for the surgery. I apologise for your disappointment with the difficulty on getting in touch with the surgery. We do have options on our phone system to help with flow of calls at 8am. Our staff are well trained to answer calls quickly and efficiently directing patients to the correct care they need. If you like to discuss your concerns further please email us on WSCCG.marketcrossmcenq@nhs.net Best wishes Michelle
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Review titled Helpful and professional
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Despite being under immense pressure I was able to be seen at short notice. I displayed symptoms of peri menopause and was seen by a female doctor. She was very helpful and had a great deal of knowledge and offered several solutions. The information was overwhelming and she left me for a week to have a think about what I could do next. She personally called me back in a week as promised and a prescription was then sent for me to collect. I always find this surgery to act as professional, tolerent and helpful as they can be, given the pressure they are under and the abuse they receive from patients. Well done Market Cross.
Visited October 2022
Review titled Market Cross Surgery
Replied on 25 March 2024
Dear Patient, Thank you for your feedback. It's great to hear how our team are performing and we appreciate your time in completing this review. Please be assured we will share this feedback with our GPs Best wishes Michelle Practice Manager The Market Cross Surgery