Marine Lake Medical Practice
Marine Lake Health & Wellbeing Ctr, Orrysdale Road, West Kirby, Wirral, Merseyside, CH48 5AAContact details and opening times
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Reviews
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Review titled Requests from carer of disabled patient ignored
Rated 1 star out of 5
by Petra Frances Mann - Posted on 08 September 2022
On two occasions I verbally informed Marine Lake Medical Practice that my sister who is deaf was unable to answer telephone calls to her mobile. I, her carer, therefore instructed that my mobile number be added to the medical notes, her mobile number removed and that I should always be contacted. Despite these requests the medical notes were not updated and GPs continued to ring my sister's mobile phone before sending text messages to say because she had failed to answer the call she would have to resubmit requests via E-Consult. These errors led to my sister waiting for almost three weeks before she saw a GP face to face for severe back and leg pain resulting in sleepless nights and restricted mobility. Disabled patients have enough to contend with and deserve a better service.
Visited August 2022
Marine Lake Medical Practice has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Mr Pitt - Posted on 12 August 2022
The practice hasn't invested sufficiently in its administration or ability to handle older patients. Requiring them to use online only services alienates the older generations who need the service the most. This means that I travel 225 miles each way to help due to the poor support infrastructure. Not good enough really. The care shown by the doctors is great but due to this lack of care prior to getting this stage let's the entire practice and NHS down
Visited August 2022
Marine Lake Medical Practice has not yet replied.
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Review titled No NHS App support
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2022
This surgery has massive wait times on the phone and for appointments even when they have lots of GP's and Nurse practitioners. They do not support the NHS App electronic facilities fully which increases all of the above. When contacted they can be dismissive of the needs of the patient. I understand Covid put great strain on the NHS but this surgery seems to be using this as an excuse for very poor service. E.g. Prescription enquiries for 2 hours a day only on a network that takes an hour to get through, the inability to get the NHS App log on number and not being able to order repeat prescriptions on the App.
Visited July 2022
Marine Lake Medical Practice has not yet replied.
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Review titled Good GPs, appalling admin
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2022
The GPs at this practice are excellent - empathetic, considerate, caring. But the admin is dreadful and some of the admin staff rude. Some real thought needs to be given to how they can improve the patient experience because when comparing to what I hear of other surgeries, Marine Lake is falling very short.
Visited June 2022
Marine Lake Medical Practice has not yet replied.