Maple Access Partnership LLP - Ratings and reviews
Reviews
-
Review titled "Rude and Apathetic Receptionist Staff"
Rated 1 star out of 5
by Hortense Y. Ngbapai Bituyai - Posted on 29 February 2024
I am writing because I am not happy about the awful services always by the reception of Maple Access. I can complain neither about the security staff who always welcome patients when enter inside nor the Nurses or the GPs. The problem is always about the staff at the reception. They don´t know how to welcome patients. Today 29/02/2024 was a very bad day for me as I tried to call many times in the morning, but the line was always busy. Last Saturday I went to A&E due to hard pain in my right leg (diagnosed with sciatic nerve attack). I was attended correctly by the Dr. Painkiller was prescribed and Dr told me if the pain was still there, I have to go to my GP. I have been suffering all these days working with pain. Today I tried to call, but that was impossible. I decided to go to Maple if there was a way to be seen by my GP. The staff at the reception first didn´t greet me, but after a few minutes she said, few minutes I will be with you. When I explained my case, she was so rude saying that there are no appointments until 11/03/24. I explained that I was very in pain, she didn´t mind and said I had to call 111 after 6.00 pm. That wasn´t the first time to witnessed the rude way that the receptionist staff gave to patients. It´s a very big shame because I never can complain about the nurses and GPs who were with me each time I went there. In the next few days, I am going to request another GP service. I also work in a hospital, and when our job is looking after patients and supporting them, we never can be so rude and impolite.
Visited February 2024
Maple Access Partnership LLP has not yet replied.
-
Review titled A perfect experience
Rated 5 stars out of 5
by Julie Collins - Posted on 21 April 2023
From making appointment, to the subsequent receptionists, having bloods taken, examination by the doctor and security guards, I can say it was perfect in every way. A very nice environment. The doctor was so nice and thorough and reassuring. The phlebotomist listened to my preference of where to take blood from which although slightly unorthodox gave blood first time and so saved me pain. Professional and warm at every point of my visit including making appointments by telephone. Thank you.
Visited April 2023
Review titled Maple Access Partnership LLP
Replied on 12 March 2024
Dear patient, thank you for your feedback. We are pleased that you are happy with the care we have provided to you. Maple Access Surgery
-
Review titled Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
A nightmare in one word, staff poorly trained, with no respect to people's dignity. Receptionist on the power trip. Forcing people to tell them what's wrong even if its to privat to say and don't understand that some people may not feel comfortable to tell them if that's the new norm for this practices I'm out. Unfortunately I did not see my doctor because of the receptionist team say must tell them what is going on and without an explanation they won't book my appointment. From when they have a right to decide if I wanna disclosure or not ?
Visited January 2023
Review titled Maple Access Partnership LLP
Replied on 12 March 2024
Dear Patient, Thank you for sharing your concerns with us. We take feedback like this very seriously, and we apologize for any negative experiences you've had. Rest assured, we are looking into further staff training to address these issues and ensure that our patients receive the respect and dignity they deserve. We understand the importance of privacy and comfort in discussing sensitive matters, and we will work to improve our procedures accordingly. If you have any further concerns or feedback, please don't hesitate to reach out to us. Kind regards A Perera Deputy Practice Manager
-
Review titled Cannot provide healthcare for its patients
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
They take on patients with complex needs although they are not a complex care service, their mental health nurse is always off sick, or on annual leave. Admin are rude, obnoxious and speak over you basic respect is not given to patients by staff in this GP surgery, back in 2022 I attended for the one and only physical appointment I’ve been able to obtain in over a year of being their patient, there was no hand sanitiser available in the waiting area, GP room, or hand soap in the bathrooms. I need access to mental health services but have gone without this for over a year because I’m stuck with this appalling servcie.
Visited January 2023
Maple Access Partnership LLP has not yet replied.
-
Review titled Very helpful staff
Rated 4 stars out of 5
by Paul B - Posted on 14 July 2022
I called the surgery with issues from an operation the previous day. The surgery saw me immediately and applied a new dressing to my wound and gave me instructions as what to do if the issues continued. Staff were friendly and professional in all aspects of dealing with my issues.
Visited July 2022
Review titled Maple Access Partnership LLP
Replied on 09 September 2022
Dear patient, thank you for your feedback. We are pleased that you are happy with the care we have provided to you. Maple Access Surgery
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2022
Unfailingly helpful, kind and on the ball. Everyone works hard to give the very best care to patients. The best GP surgery I’ve ever used. Thankyou.
Visited May 2022
Review titled Maple Access Partnership LLP
Replied on 03 July 2022
Dear patient, thank you for taking the time to leave us your feedback. Our team works extremely hard to ensure we are providing high quality care to our patients and we are very pleased to hear of your positive experience with us. Thank you again, Jennie Delaney, Practice Manager, Maple Access Surgery.