MAPESBURY MEDICAL GROUP - Ratings and reviews
Reviews
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Review titled not great
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
I have been waiting for 2 days for a Dr to call me both days no call from the Dr I have diabetes been left with no tablets for my diabetes. I will complain to the medical board about this matter
Visited June 2023
Review titled MAPESBURY MEDICAL GROUP
Replied on 20 July 2023
Dear Patient Thank you for your comments- you sent us the same comment via our website and I answered you via email that same day. You had in fact been called 4 times by a Doctor but had not answered the phone. I am glad that you have now made contact with your GP. Kind regards Elaine King, Practice Manager
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Review titled Personal, friendly, knowledgeable help
Rated 5 stars out of 5
by Leslie Charles Pickett - Posted on 23 March 2023
Every time I've asked the Widmill team for help, they've been friendly, extremely helpful, and they've always arranged some timely assistance - proceeding over and above what one would expect. Their kindness and approachability have been outstanding, for me and my family. This human care and contact is, I feel, way better than the impersonal web-based interface that seems to be taking over. People need to appeal to people, not this impersonal, mechanistic stuff that is creeping in, in my opinion.
Visited March 2023
Review titled MAPESBURY MEDICAL GROUP
Replied on 26 June 2023
Many apologies Mr Pickett - I had responded to your 5 star comment sometime ago - but it seems not to be showing. It is very kind of you to take the time to write praising our team - we do work hard to maintain a good level of service. Although we have to embrace the new technology , I agree that the personal touch is still so very important. With best wishes Elaine King , Practice Manager
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Review titled Warm and welcoming
Rated 5 stars out of 5
by Philippa Abrahams Trott - Posted on 22 February 2023
My first visit to this practice. Was amazed to get through and be called back and invited to come in. Reception and doctor were so welcoming and kind. I could have cried. My previous GP practice were horrible. This is the NHS at it's best.
Visited February 2023
Review titled MAPESBURY MEDICAL GROUP
Replied on 02 March 2023
Dear Mrs Trott Thank you so much for your kind words and 5 star review. I am so pleased you were happy with your visit. I will be passing on your comments to the whole team at our next team meeting. Best wishes Elaine King, Practice Manager.